Then you have a good relationship with them, and they probably know you won't mind. If they replaced bulbs and charged parts and labour, would you still be happy?
As a repair workshop that is good practice in theory. My original statement is that it was not the job of a tester to do repairs as part of a test.
I wasn't disputing what is or isn't good business practice. The statement I was responding to was "Honestly how difficult to a technician to tight up a bolt and and replace some bulbs ? I would not go there anymore as they are so helpfull [sic]"
It still stands that the MOT inspection does not require the tester to carry out repairs, which is all I was trying to say. If it was my workshop, I would have called the customer, and asked if he wanted those repairs done, and would also only have charged for parts, if anything, so I agree with both the above comments.
I was just highlighting the fact that the decision to not repair was a business decision (although not necessarily the one I would make) and nothing to do with the Testers abilities as a mechanic.
The only point I would add is that although it is nice to do little jobs FOC for the sake of customer relations, scale it up to 4 or 5 tests a day and a third of them needing "little jobs". That soon adds up to a lot of time and money.
It just kills me that unlike any other trade I have come across, Joe Public seems to expect the Motor Industry to work for free.