sumshiftyguy

That's exactly how it is so thanks for summarising it so succinctly! I had to call repeatedly for them to even send out the agreed valuation forms for me to complete and only after the 4th request did I actually receive them (although they claim they posted them out each time I only received them once). I am waiting a response from their chief underwriter to review the valuation and either amend it or to provide an explanation as to why it is so low. Once I have this, if I am still not satisfied, I will look to cancel my policy and submit a formal complaint. Only other problem is who do I go with for insurance cover after these clowns!

Cheers bud, very helpful. Going to give them another call today as still haven't heard anything back from my last call to appeal the valuation. Trying to think of the grounds of any complaint - I guess their general lack accuracy in reporting facts on my policy and tardiness in arranging the agreed valuation combined with the now unsatisfactory agreed valuation would be it.

Sounds like when my manual conversion was done this was missed then. I even queried it at the time...a number of times actually...but got no satisfactory reply. Be good to sort this out finally then after 3+ years of 'careful' cruising gear changes!

The what now? I assumed when I took my car to the garage and they supplied and ffitted a manual conversion that all related bits would have been taken care of....??

Cruise Control related question - when on cruise and I go to change gear, it doesn't disengage so the revs shoot up til I (very quickly!) cancel the CC! This has only been a problem since my auto to manual conversion so I assume a connection somewhere has been missed?

I assume the insurance company?

Good to know there's another Zed in town! And it looked great from where I was standing!

That's the one mate! Didn't realise there were any Zeds down there. My gf lives just nearby so I'm there quite a lot! Not sure how to rotate the pic sorry. It's the right way up on my comp!

I wanted to go down the hardpipe route but can't find one that I like (would love a CF look kit or a gloss black finish). Anyways, my hoses need replacing and I hear SFS are good but not sure of the sizing I need. Does anyone know off the top of their head what size hoses and clips I'd need for the x4 intake pipes? Thanks

Lol....'Rush Hour Crush'... Just read it back to myself....haha..oh dear. I'm a sucker for a nice nose cone though! :drool:

Spotted you turning out of a Meath St onto Battersea Park Road heading west around 2.30pm last Saturday. I was stood on the corner of Battersea Park Road and Queenstown Road waiting for a bus...lol You looked good! Spotted you as soon as your nose cone peeped around the corner!

Thanks for the advice mate, very much appreciated! I've got all the dates and call references noted down too so should be able to file a pretty thorough complaint. All the more annoying as I actually made the effort to shop around way ahead of my previous policy expiring and paid my premium with these guys a full 10days in advance of the policy start date! Then with all the messing around with getting details correct and getting the agreed valuation docs sent out to me the 2week cooling off period was well passed. I can kind of see their point in saying that despite the valuation not coming out as high as I expected, I've still been covered with an agreed value since policy inception which is what makes me doubt whether I'll be able to claim anything more back from them. Won't know unless I try I guess.

Really depends on the outcome of the valuation review I guess. Plus the unavoidable hassle of dragging this out if it does go through the ombudsman....

Yep, should have heeded your advice mate! I had to call back FIVE times to get my Statement of Fact updated with the correct details which I gave on the FIRST call! They had it down as an auto up until the last iteration and claimed it would make no difference to my policy or any future claim! Anyway, I just called to question the valuation - the head underwrite is MIA (surprise surprise) but I was told by the 'expert' customer services rep that he would have compared against the market to get the value in conjunction with all the paperwork I had sent through. The fact this was a classic car policy and 'market value' meant very little was lost on her unfortunately. Anyway, I'm waiting for a call back from her/the underwriter with the reasons as to why the car was valued so low. I also asked if my premium would now be reduced now that the car's value has gone down by 65% to which the answer was no, as it wasn't 'marked up' due to high value at the outset. Great. So my car is worth less and I get no reduction in premium. Finally, I asked about cancellation of the policy, specifically pointing out that the agreed valuation documentation was not even sent to me before the 2week 'cooling off' period was over. Their stance is that I was covered from the start and with agreed value, despite this value not being the one I had hoped for, so are entitled to charge full fees and commission on cancellation as well as pro rata premium charge. After doing the maths myself, this means on a premium paid of £477 exactly 5weeks ago, I would get back £240. I'm tempted to get another policy and cut my losses tbh. If they're being like this to a new customer so early on, I dread to think how awkward they would make things should I ever need to claim!

Did you get an agreed valuation? Any issues?

They're called Markerstudy. Never heard of them before...

I didn't get a chance today but I'll give them a call on Monday and go from there. Hopefully they will agree to revise their valuation. In the least I would expect some of my premium back as this week have been based on a £14k valuation.

I'm not sure what the valuation was based on but I did provide copies of receipts for everything I've ever had done with photos from every angle. The valution hasn't changed in the last 3 years (I've also not done any work to the car that would materially affect the valuation in this period). I should also add that this policy inlcudes like for like cover on all parts. So I'm confused how they think like for like cover on parts totalling over £15k can equate to an agreed valuation of £5k! (and I have it in writing that the parts cover is like for like! I made sure to get that as it's not specified anywhere in their documentation)

Thanks for all the replies guys. I took out the Classic Car policy with Sky and specified Agree Valuation as being my main notivation for seeking new insurance. On the numerous calls I had with the sales and customer services team after intial contact we discussed the value as being £14k as per the valuation given by ZClub which I backed up with several photos, a full list of modifications and details of all work completed. The Sky representative I spoke to said a number of times that the valuation is usually not argued and it should be just a formality even sending in all the documents. The Statement of Fact I was sent out after paying the premium (lump sum) even has the car value as £14k though it doesn't state on this document that this is an agreed valuation. The process was to agree the points of the policy, including my submission that my evidenced valuation was £15k. Once they confirmed the premium I was required to pay it. Only then was my Statement of Fact sent out to me detailing all my submissions (which I had to call up to amend 4/5 times as they just couldn't get all the details right!). It took them approximately 10days to get the Agreed Valuation forms to me, which I duly completed and returned immediately. It's then taken them approximately 2weeks to come back to me with their valaution. At no point was I told what my recourse would be if the valuation did not meet my expecatations. I wasn't expecting them to match the £14k but I was expecting something closer to £10k. I paid £6k for it when I bought it almost 6yrs ago so £5k is taking the p*ss! What adds insult to injury is the two line letter I received saying very bluntly that the agreed valuation is £5k. No word on appealing or next steps. This isn't an 'agreed' valuation as I've not agreed to it! Out of interest, what sort of values have you guys got as agreed? Am I expecting too much? Think a call is in order to find out my position - I hate it when this happens. Why can't things just 'work' as they should!

I signed up to an agreed valuation insurance policy with Sky insurance approximately 6weeks ago. As expected they took payment of the full premium immediately. Only today have I received confirmation of the valuation they are willing to agree - £5k!! After close to 6yrs of ownership, a shed load of receipts and proofs of work completed and a valuation from a recognised car club this feels like a a kick in the teeth! My questions are these: 1. Am I being unreasonable when all the evidence available to me suggests this value is 35% of what I was expecting it to be? 2. Have any of you had this situation? What are my options for recourse? I took the policy solely because it offered an agreed valuation (which the salesmen confirmed would meet my requirements) which now is insufficient to my requirements? Can I cancel my policy with them - it's now out of the cooling off period (due to them taking so long to confirm the value) So annoyed right now. Actually fuming.

Or reply to my email! lol...

Ooo...rep points! :balloon:

Here you go mate: http://used.jaguar.co.uk/

I convinced my Dad to buy the XF a few years back and he's loved it ever since. Absolutely amazing car even before you consider the relatively low asking price! Stella - check the approved used cars list on the Jag website. You should be able to search for your spec and it tells you where in the UK they have it. Guarantee yourself some quality.

These things happen sometimes mate, to all of us. I know I've done it a few times now! Don't beat yourself up about it. Hope it gets fixed up and is back to looking good!