Couple of days ago Stu posted a thread about how happy he was with SE's service, now it's gone walk about, no trace and searching brings up diddly squat, what happened there then.

Anyone ??

smithy

Strange. :confused:

The post was Nuked.

 

There were reasons for it.

And they were...

Hmm, well a number of guys here gave some good advice on the subject, shame it's obviously all "cloak an dagger stuff" no reflection on you Stu cos you don't have the power to deleate it, but i think not just i but WE would like to know why :(

smithy :cool:

Originally posted by Smithy

Hmm, well a number of guys here gave some good advice on the subject, shame it's obviously all "cloak an dagger stuff" no reflection on you Stu cos you don't have the power to deleate it, but i think not just i but WE would like to know why :(

smithy :cool:

 

With you on this Smithy:confused:

:confused: :confused: :confused:

 

i read that post and was impressed with your seemingly unbiased impressions.

 

and......good experiences should be read about - everyone remembers a bad experience but no-one remembers a good one and since people are more inclined to post about a bad experience the feeling is very negative.

 

every garage will have some good and some bad but the more posts with our experiences the more people can make qualified decisions

 

i say

 

if its bad...post it

if its good post it.

 

dont hijak a thread, because if all the post get deleted how is anyone supposed to make a decision.

 

if you have someting really negative to say post it in a new thread, because if we keep getting threads deleted where will people go for advice?

 

~~~~~>gets off soap box

 

 

 

Regards,

 

Alex

OK I'll try to give a non stirring answer. Stu's post about how happy he was with SE started some spirited discussions and posts. Very interesting and worthwhile reads.

 

During that discussion, some things were posted (I don't know which, so please don't ask me) which a trader disputed as fact and brought to the attention of the Trader Officer (or whatever it is that Mac1's called this week :D )

 

The thread has been taken off public display because of this.

 

It is not a legal issue at the moment, but it was thought better to deal with it this way at least for now. Stu's post earlier is not wrong.

 

BTW I had nothing to do with any of this, just thought you'd like to know the current situation.

 

I am sure that if you want to ask Mac a question, he will answer as best he can. May I suggest a pm?

 

As far as I could see (and, as I said, I was not involved in this) there were a lot of good things in Stu's original posts. Would it not be possible for Stu to bung these on his website and then invite people to come to look at it?

 

If I've got hold of the wrong end of the stick then whoops - sorry.

 

HTH - Gio

I cant understand it, the posts i saw on it looked quite possitive, just seems a little OTT.

 

I remember a lot of grief given out to other traders on here without that sort of moderation.

 

Couldnt the offending parts of the posts be edited as opposed to removing the whole thread?:confused:

 

Does this also mean we cant now tell newbies not to go to Nissan becouse it will cost an arm and a leg, in case Nissan sue us??

Yes Gio spot on;)

 

I nuked it I was asked to please feel free to PM or mail me.

Hands up, I confess: I unintentionally screwed up Stu's thread by posting a lot of detail about (what I personally consider) some bad times to balance his opinion of his good times. I'm no expert on how this should've be done - on reflection maybe I should've posted it in a seperate thread that could've been deleted / ignored / whatever. And you guys could've carried on talking about what Stu's had done (and could also have done) while his lump's in bits (and whatever else). So sorry to you for being the root cause for the sudden end of conversation. If you want to fire up that discussion again please feel free, and I will totally stay out of it.

 

Although noone's twisting my arm to say it (certainly not Macca, although you might be under the false impression he's got a reputation for it), I also feel I should apologise to the trader in question for expressing my feelings as I did in public. Simply because I failed to communicate my feelings to them directly does not mean I should've used the forum as a vehicle to vent my frustration. It isn't the responsibility of the forum to publish bad feeling between individuals and traders (or whatever combination) and it certainly isn't the responsibility of the forum (/ club) to resolve any difficulties. Saying that, Ian's been good to talk to and I appreciate how fair he's been to me by not just censoring my opinion. You may feel otherwise, but hey, wait til it's your opinion that's about to get censored! I have no problem with the fact that he removed my posts - in fact, if he'd acted sooner (no pressure there Ian) then that trader would not have been exposed to my opinions in such an unsuitable manner. But that's certainly no excuse. Thanks to what I've posted on Stu's thread I'm now feeling pretty horrible (and then some), the trader in question is feeling let down by a trusted customer, Macca's become a Macca sandwich and everyone's stopped talking about Stu's car. It doesn't matter how honest my opinion was, this was the wrong place to express it.

 

I'm truely sorry for any bad feeling I've caused. I wasn't attempting to negatively affect the business of the trader. I just want to get back to being a cheerful, placid 300ZX driver again soon.

51x

 

Thanks to what I've posted on Stu's thread I'm now feeling pretty horrible (and then some), the trader in question is feeling let down by a trusted customer

 

 

51x

Now there is a sight for sore eyes, your description of what can happen as a result from a post is bang on and every respect to you for apologising, it did not effect me, I did not even get to read it in full but can imagine, however I am sure the trader in question would be more than happy with that...well done you are a gent.

 

Jeff

Ermmm, hold the boat here boys :rolleyes: yes 51x went off on one and he has said sorry, takes a better man to do this than rant and rave, HOWEVER he did state facts relating to his problem, the only thing he can't do leagally is state what he felt was the cause without proof. I'm all for deleating what might bring harm to the club through an outsider (who this trader is) by way of legal action, though i feel in this case a simple request to retract certain words that cannot be backed up, failure to do so results in deleating of that post, but certainly not the entite thread :rolleyes:

This particular trader has come in for stick before whicout such action being taken and yet Jeff TT who is a member has come in for terrible slanderous and possibly libelous flamin and no such action was taken in such a short space of time.

Sorry guys as the ole Shania twain song goes "that donna impress me much" (go on sing it :D )

smithy :cool:

though i feel in this case a simple request to retract certain words that cannot be backed up, failure to do so results in deleating of that post, but certainly not the entite thread

 

 

Smithy If I deleted Simons posts and left Stu's posts what is that going to look like? (USE YOUR HEAD MATE)

 

 

This particular trader has come in for stick before whicout such action being taken .

 

 

Smithy like you they will be added to the trader section very soon,they have asked for their invoice so they can be added as soon as they send their cheque.

 

Jeff TT who is a member has come in for terrible slanderous and possibly libelous flamin and no such action was taken in such a short space of time.

 

Emmm Craig deleted a few if you do a search they are gone;)

 

Smithy as a fellow trader you are not Shania Twaining me either;)

Originally posted by MAC 1

Smithy as a fellow trader you are not Shania Twaining me either;)

Maybe my memory's going, but I don't remember anyone having a bad word to say about Smithy. I don't see why he should have to stick up for traders who don't seem to operate to the same levels of customer service as he does. :rolleyes:

I want to know about good AND bad experiences with anyone to do with a 300ZX.

 

The most important thing is to stick to the FACTS when writing about either.

 

I guess it is easy to rant on a bit when you are p1ssed off and possibly throw in an assumption or two.......its these accusations and assumptoins that cause the trouble I suppose. But I personally want to know about bad service aswell as good, posssibly more so. It just has to be done in the right and proper way.

I understand the forum can't afford/doesn't want to get itself into a litigation situation but I also strongly feel it would benefit us all to see feedback (both good and bad) about all of the traders represented on the forum and then make up our own minds. Zs cost an arm and a leg to run so you need to know you're shelling out money to the right guy.

 

I'm certainly in favour of moderators nuking potentially slanderous posts but most of us would be more than happy to give positive feedback where due, and keep to the facts when posting negative feedback.

 

I would REALLY like to see a sticky thread for feedback at the top of each trader's forum to allow potential customers to get a balanced view before stumping up the dough. I reckon most, if not all, of our traders will get plenty of positive feedback, so it won't be all doom and gloom.

 

I've been pretty lucky myself with my Z dealings and have nothing but positive feedback for Luke (Zcentre), Jonathon (GPS), Jeff (Zedworld) and Smithy (Cybercraft). I'd also recommend Bob Ford at Arriva Nissan in Peterboro (although you have to pay Nissan prices; obviously :rolleyes: ). I haven't dealt with any of the others, as I recall, so can't say nowt !

MAC - now that 51x has stuck his hand up (fairplay to the fella), can we not at least move the first bit of the thread back so people can see the +ve comments?

 

konrad- we have been looking at (simple) questionnaires which would allow members to rate suppliers so everyone can see the current satisfaction score.

 

Moderators should never edit / move fair and factual feedback whether +ve or -ve. But if a post is reported, we have to look at the complaint and take action in accordance with the AUP. In particular if an error of fact is established and this is complained of, we have to rectify it or take a huge risk.

 

HTH - Gio

**** IT :confused:

As far as I understand it, the post was read by the supplier and requested to be moved. The thread has not been deleted, simply moved off-board for now.

**** IT :confused:

Yes Smithy, as in my earlier post, the trader reported some alleged factual inaccuracies so we moved it out of sight.

 

In the meantime, MAC has been checking with the trader and I checked with both smw1 and 51x to see what could be brought back. They are both of the opinion that it would be difficult to edit the old thread without looking biased so had misgivings about the suggestion.

 

In keeping with their wishes, therefore, we do not propose to bring back the thread.

 

Of course none of this stops members posting fair and factual praise and criticism of any trader member or non-member.

 

Rest assured that if any trader seeks to censor any member and the facts are on the member's side, we shall say so.

 

HTH - Gio

I think its all getting a bit childish having traders come running to the mods 'please sir he called me this/that/t'other will you tell him off? Why not post THEIR version of events? After all, the person (trader) in question is a registered user. In fact, why hasn't there been any comment from them in here? GREAT public relations excersise IMO - most people read that thread and know exactly what everyone is talking about here, so the only thing achieved by this excersise is IMO to make them look even worse...

 

Ah well, feel free to say your views about anyone on here, but if its about SE, only nice comments please or we lose another thread.....

Have to agree, to be honest.

 

Would have been a far better exercise for the thread to have been split from Stuart's main thread and let 51X and SE talk about it rationally.

 

That way both sides are presented in full view.

 

Alternatively, it could damage the reputation of SE immeasurably if 51x has the wrong end of the stick. NOT saying he has, but potentially....

 

Therefore I suppose it is best that it is done in private until all the facts are known, as with any trader.

One suggestion I made to Mac earlier was to have a rating system like on Ebay. For each dealing you have with one of the traders on here, you post a positive or negative (or neutral) comment, and the trader has the opportunity to reply.

 

Ebay don't seem to have too many legal problems with the system and it allows people to see what other customers really think of a trader by looking at the overall rating and checking comments if they want more details about problems.

 

Surely any reputable trader that trades on this forum would be happy to sign an agreement allowing themselves to be included in that sort of system. If they aren't prepared to do so, do we want them as one of our 'preferred' traders?

Originally posted by Dave Marley

One suggestion I made to Mac earlier was to have a rating system like on Ebay. For each dealing you have with one of the traders on here, you post a positive or negative (or neutral) comment, and the trader has the opportunity to reply.

 

Ebay don't seem to have too many legal problems with the system and it allows people to see what other customers really think of a trader by looking at the overall rating and checking comments if they want more details about problems.

 

Surely any reputable trader that trades on this forum would be happy to sign an agreement allowing themselves to be included in that sort of system. If they aren't prepared to do so, do we want them as one of our 'preferred' traders?

 

That's not a bad idea , like you say works well on Ebay