To be honest I dont really think I am dealing with mega-cowboys but this is a tale of woe.
It was Feb 13TH 2012 and I ring them up hoping to find the illusive part. They say they can help.
It was explained it would take 3 weeks to be despatched cos it was being sourced from another country.
I said OK ( I felt I was running out of options)
They explained how they would take the card details to hold on to so the did not end up with this part if I were to backout.
They explained a handling charge of about £10. it was really £17.
I place the order to find I have too add on the tax, another £35.
They took the money immediately. - That is not what they said they would do.
I did not flinch.
6th March. So sure enough I E-mail them, simply, "any news?"
next day I miss their call. day after they ring again. I return the call to get the bad news I dread.
They could only get half the order. The other half (just half is no good to anybody) could be in another country.
I give them my permission to try and complete the sale, stating I want to know either way by the end of the week so I can be free to pursue other avenues.
They say "ooh we will know by tomorrow. We will let you know day after at the latest."
25th march. At this point they do something totally bizzaar, and unwittingly start posting pictures of parts I require telling me how good they are... on this forum... on my very own thread. - You could not make this up. Incredible!
by the 26th March... Nothing.. Absolutely nothing.
I send an E-mail, simply, "any news?"
....nothing. No reply.
28th march I leave them an answer phone message clearly asking for the return of my money.
Next day they send a message saying they cannot ring any of the numbers to contact me. They do this by sending a txt to my mobile phone.
The txt also states they are getting one, its in America. Just like they said 3 weeks ago.
I do not actually believe they have one. I do believe they like my money in their bank account.
can get and getting are not I have got or this is yours that you paid for a long time ago.
I have found the part elsewhere and I just want my money back.... Is it always like this? Am I being unreasonable?
To be honest I dont really think I am dealing with mega-cowboys but this is a tale of woe.
It was Feb 13TH 2012 and I ring them up hoping to find the illusive part. They say they can help.
It was explained it would take 3 weeks to be despatched cos it was being sourced from another country.
I said OK ( I felt I was running out of options)
They explained how they would take the card details to hold on to so the did not end up with this part if I were to backout.
They explained a handling charge of about £10. it was really £17.
I place the order to find I have too add on the tax, another £35.
They took the money immediately. - That is not what they said they would do.
I did not flinch.
6th March. So sure enough I E-mail them, simply, "any news?"
next day I miss their call. day after they ring again. I return the call to get the bad news I dread.
They could only get half the order. The other half (just half is no good to anybody) could be in another country.
I give them my permission to try and complete the sale, stating I want to know either way by the end of the week so I can be free to pursue other avenues.
They say "ooh we will know by tomorrow. We will let you know day after at the latest."
25th march. At this point they do something totally bizzaar, and unwittingly start posting pictures of parts I require telling me how good they are... on this forum... on my very own thread. - You could not make this up. Incredible!
by the 26th March... Nothing.. Absolutely nothing.
I send an E-mail, simply, "any news?"
....nothing. No reply.
28th march I leave them an answer phone message clearly asking for the return of my money.
Next day they send a message saying they cannot ring any of the numbers to contact me. They do this by sending a txt to my mobile phone.
The txt also states they are getting one, its in America. Just like they said 3 weeks ago.
I do not actually believe they have one. I do believe they like my money in their bank account.
can get and getting are not I have got or this is yours that you paid for a long time ago.
I have found the part elsewhere and I just want my money back.... Is it always like this? Am I being unreasonable?