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Hi guys,
I was considering to do in one go engine rebuild and tuning (more BHP!!!!) and upgraded turbos (and maybe gear box etc..) so I got in touch with a with spcialised tuners/garages to quotes etc...
I was keen to go for Se-Nissan especially because they also have a body-shop and exterior parts like spoilers etc... So you could "virtually" do all under one roof...
but that's the problem, virtually you can probably do every thing with them, but in reality you connot do shit!!
Problem...
I have been on the phone with them, 2 guys, one I do not know the name and the oher is Andy.. I have been on the phone with them almost every day for around 10 days and sometime 2 a three calls a day.
Al I needed was a quote on the jobs to do.. and to know when they could start the works and how long it would take them to finish the jobs...
Results?... it took them 10 days (or more actually ) to do fuck all!
Every time I talked to them on the phone they said yes we will call you later on the phone with the quotes and info you need (NOTE I sent an email to them with the description of what I needed 3 TIMES... and it looks they never had the first and secon email.. but hey thy received he 3rd one!!!)
but every day they never called back or faxed r sent an email back....
that wasted my time for more then 10 days (since I wanted their quote to decide where to take my car)
And we are also talking of a big job...so plenty of money for them....
then after about 2 weeks or wasting time and money on phone calls I called them one more time and Andy was busy... and the ohter guy asked me to call in about 20 minutes...well I couldn't be bothered with them anymore so I told to the guy on the phone that I didn't know if it was worth for me to call back, because that's what I did for about 2 weeks and every time Andy tells me " I'll call you today later on with the info you need"... the alst time Andy said "I have your email in my hands now as you called on the phone. i'm doing it now I'll call you in a bit or send you an email"... he never got back to me!
So on the last call I said that if they wanted my business it was up to them to call me back with a quote because I was fed up with them and their attitude... wasting cusomters time! So again the guy on the phone took note of my name etc... but hey guess what... I didn't get a call back!
On the last call I told to the guy that I now was actaully very worried to eventually take my car to them, because if it takes to them 2 weeks to not manage to get a quote sorted out then it will probably take them 3 years to the the actually job....So i left i tup to them... I said if you want to get my custom get Andy or someone else to call me back with a quote and a time schedules....
yep they did not call me back and I wouldn't feel safe anyway to give them my car now becasue they may keep it for years!!!
ther you go, yes I'm taking the car somewhere else next week where they have good reputation and they are also quick.. since the start the job on the car and finish it wihout stopping your to do other jobs in between...
there you go...
sorry SE-Nissan but your way to do business and to treat cusotmers is very UN-professional. you may be good at what you do, but it looks like that you don't have the time to do it... and that's not good
thanks
bye