Just booked a rail ticket to Slough to collect my car on Friday.

 

Not meaning to sound in the least bit racist or politically incorrect. But I just spent nearly 30 mins trying to book a simple journey.

 

Could I understand the bloke on the other end of the line? Could I hell. I lost my patience with him totally in the end. Didn't mean to, but he had such a strong Indian accent, I couldn't understand a word he was saying. Poor chap...

 

Something like that needs people that can speak clearly.

 

My brain is now pickled!

 

Not only that, but the NRE gave me totally the wrong information than the Great Western call centre and trying to pick up their pieces from their mistakes was really difficult. Neither of the people I spoke to could speak very clear English.

I phoned for a bank enquiry for my TSB account, and got through to some Indian or something like that. NOt sure if it was a off shore call centre but I could not understand a word she was saying.

 

My security question was what was my last transaction with my Debit card at HMR. HMR?

"Yes on the 19th you used my card at HMR"

 

So I failed the security question and I could not go further until they sent a letter to my house. I phoned back straight away and got through to an English person, and was asked

"How much was my purchase on the 19th in the Trafford Centre HMV shop"

 

:confused:

 

HMR indeed.!

I phoned for a bank enquiry for my TSB account, and got through to some Indian or something like that. NOt sure if it was a off shore call centre but I could not understand a word she was saying.

 

My security question was what was my last transaction with my Debit card at HMR. HMR?

"Yes on the 19th you used my card at HMR"

 

So I failed the security question and I could not go further until they sent a letter to my house. I phoned back straight away and got through to an English person, and was asked

"How much was my purchase on the 19th in the Trafford Centre HMV shop"

 

:confused:

 

HMR indeed.!

 

FPMSL :rofl: :rofl:

Tell Viniboy he works for National Rail.

best thing to do is put the phone down and try again might find a brit amongst it all PMSL

best thing to do is put the phone down and try again might find a brit amongst it all PMSL

 

You'll be lucky :rolleyes:

 

When I was a tax specialist in an accounts practice I always had this trouble when calling the Inland Revenue.

 

FFS these guys are dealing with everyone's income tax but are still yet to master the English language.

 

Just another problem with Blair's Britain IMO

 

Rant over

 

Richard :mad:

Not long got back from Taunto, it just so happens that this chap out in India gave me the wrong booking reference, it was nearly a wasted journey as I'd gone to Taunton to use the eletronic ticket dispencer which you can input a code into and is the only way to get pre-paid tickets. Castle Cary from where I'll be traveling from does not have an automated ticketing machine....which in this day and age is pathetic, it's a main line station ffs.

 

Luckily a very friendly member of staff there called up GWT and obtained the correct code. Apparently they are having all sorts of caotic problems like this. Just gives the rail companies a very low-brow image really. If you can't understand their information system, then it's effectively useless.

i know it can be a right pain in the arse with some of these call centres

but lets not pretend things have got worse over the last couple of years

how often have you got through to some pig ignorant obnoxious twat,

or "we'll get someone to ring you back"

 

been on a couple of cruises and mostly the cabin stewards/waiters etc are indian and ive yet to come across a more trained efficient and helpful set of people ANYWHERE in the world, our youngster is treated like a little lord when we go, they obviously know the best way to get to you is through the kids, but we had been home about two hours after driving from southampton and the phone rang and it was our cabin steward to see if the lad got home ok, lol we had already tipped him so no reason for him to go that extra yard, but was a nice end to the holiday, at the end of the day, the staff aboard are as good as their training, and i can imagine some of the abuse aimed at some of the call centre staff

try ringing the likes of sky tv and compare,

Maybe the call center staff should all be cabin staff instead. I havn't been to India but when I was in Bali and also Brunei the locals were brilliant, really good service. Wouldn't want them on the end of a phone though!

what makes me laugh is though that more companies apart from cost cutting are going to transfer there business abroad for foreign call centres as they think its very successful!!!

OMG I tell you these people live in cuckoo land..

 

just like our politicians..

Crime rates are awful... they never used to be thats why you could walk the streets at night if your slightly older without feeling intimidated or being murdered..

 

 

The great GWR ran the show in this country,,

 

Brunell, churchill etc must be rolling in there graves..

 

Transport, Bridges , houses etc were built to last thats why there still standing strong these days they cant build a bridge without it collapsing wobbling in the wind etc houses are so poorly built I could put my hand right through the wall into next door..

 

All that drives this country now is GReed you only have to look at petrol etc

 

Problem is this countrys got no guts we dont stand up for anything or fight whats wrong... other countries laugh at us they never used to!!

 

thats why funnily enough petrol is still cheaper abroad.... they wouldnt fall for any of this shit about the war etc taking costs up

 

its just us good old brits that the higher authorities want to rip off I KNOW WE'LL TELL EM THIS AND THEYLL BELIEVE IT!!!

 

rant not over ;)