Had me car at RC Developments for a while now, engine rebuild and fitting of a set of ball bearing spool up turbo's from Turbo dynamics, not cheap either at £1,645.00 pair

anyway they were working Sunday to get the ready for me for collection tomorrow and had everything fitted, fired up, when woosh smoke pissing out of 1 of the Zorsts, car on ramps, down pipe removed, fired up and oil was pissing out through exhaust outlet on turbo, on 1 turbo only, various checks and tests done to eliminate engine probs, confirmed turbo failure, at midnight they e-mail me the enclosed pics. I contact Craig at turbo dynamics, not in a happy mood obviously, send him pics too, guess what his responce was to my e-mail requesting we sort things out before the end of the day, he pissed of home for his tea, so have e-mailed him again stating i will take legal action if these turbo's are not removed and replaced at his expence, nice company eh ?

what do you guys think ? smithy

 

[This message has been edited by craig (edited 29-10-2001).]

oopps try again !!

Ohhhh man, this just happens way to often for my liking.

One word for him and it starts with C...

 

I recon, if you have hassles, contact trading standards. This is the very reason, why you should never trust anyone of the automotive shops

F***ing hell Smithy I cant imagine how you must feel right now,How long have they had your car?And who recommended them?

Keep me posted mate.

 

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Yeah i'm gutted, nearly 2 grands worth of turbo, no car for 3 months and 1 of them pisses oil out all over the gaff,just glad it happened now and not on the 24th Nov, it's companies attitude i'm more angry with, spoke with me solicitor, if no joy by tomorrow 4pm, no choice but to make it legal, I WANT MY CAR BACK NOW !! anyone had any dealings with these people or hearad anything bad about them, Smithy

Smithy did they supply the turbos?

I know how you feel about SE,But as you well know the z32 needs an experienced mechanic to

do these turbos!!!

At least SE do so many and your warranty would be 100% Dont take what I said the wrong

way m8

 

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We're talking about Turbo Dynamics here right ? RC Developments are just doing the installation.

Anyway, obviously you're pissed off, but I think you should give them the benefit of the doubt BEFORE you blow them out of the water in public. So far this has all happened today, if I follow your post correctly. Maybe (I hope) stuff will be sorted out tomorrow and it won't be a big problem, except for RC who have to fit a new unit.

 

Don't know a great deal about turbos (except the obvious), but I read Turbo Technics web page and was quite impressed (by the blurb), do Turbo Dynamics do as much work, testing, refurbs, development etc as them ?

Don't be confused Iain, it is nothing to do with RC infact they were up on the ramps last nite at midnight taking these pics for me, to show oil pissing from inside turbo, it is clearly turbo FAILURE, so no matter who fitted them, still same problem, i bought them through Johnny, but i'm dealing with turbo dynamics myself whilst i'm in a pissed off mood, car never even got out of garage, so no worries with warranty, just want them to agree to cover costs ! why should i or RC cover cost of removing engine again, fitting new turbo and refit engine and my travel costs for tomorrow stand me at over £170.00 which i can't get back, all down to a failure on turbo, smithy

You might be hard pressed to get the indirect costs reimbursed, if all you did was buy turbos from them. There is a legal term for this but can't bloody remmeber it right now ...

What hacks me off Andy, is i told this guy i was flying over to UK to pick up car tomorrow after waiting 3 months for it, many arrangements had to be made for me to do this, Clive at RC is sat twiddling his thumbs waiting for Tubo Dynamics to sort out with him an arrangement and when i sak this guy to call back, he fucks off home for his tea !! because RC have other work in, if this isn't sorted as soon as i risk missing the RR day, smithy

Cheers fella, will check with company solicitor about various costs incurred and now lost, smithy

Got ya!Will keep me fingers crossed for you.

Andy is correct in above post,When you buy a product from one company and get it fitted by another company and things go tits up,they tend to blame each other.Keep me posted mate.

 

 

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It's a sad fact that finding a decent turbo rebuild/build company in this country is a very very hard thing to do.. in fact, nigh on bloody impossible..

 

actually haven't heard bad reports about turbo dynamics..

turbo technics.. well..

 

smithy - if you end up needing a reputable, reliable, proven (fastest 1/4mile renault) builder, email me and i'll put you in touch..

fingers crossed that TD sort it out for you.. at least if the car hasn't been anywhere they can't use the normal get out of "oil starvation, not our problem"...

 

good luck.

 

Az

Just a thought,it may help to ask the people who fitted your turbos exactly what there start up procedure was step by step.I say this becourse one my other twin turbo car i took the turbos to East midlands turbos,and when i got them back there was little warning notes attached to each warning that the turbos had to be primmed first.Now lets say that the macanic forgot,he may well slip up on this fact when he briefs you on his exact start up procedure.And take a tape recorder who knows.According to east midlands turbos this happens.Just a thought mate

 

Az[/b]

 

[This message has been edited by DAVE I.O.M (edited 29-10-2001).]

 

[This message has been edited by DAVE I.O.M (edited 30-10-2001).]

Smithy M8, so sorry to hear this extra agro you're experiencing! I hope my turbos from Turbo Technics don't do the same!!

 

Let us ALL know how this matter progresses.

 

 

 

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Simon

According to English Law, it doesn't matter who fitted your turbos - at the end of the day it is (if I read this correctly and bear in mind that it is early ) a turbo that failed so you can claim, if it comes to this, off the person who did the work and they would need to claim expenses back fom the manufacturer as the goods are not "fit for the purpose".

 

Hey - I found a use for that A-Level!

Cheers for the help and advice guys and Ajay, just knew it would be a woman who had the right answer, LOL

Been working all night so off to me pit, have e-mailed turbo dynamics requesting things be sorted and ball rolling for when i get up, will keep yer posted, smithy

Originally posted by Ajay:

According to English Law, it doesn't matter who fitted your turbos - at the end of the day it is (if I read this correctly and bear in mind that it is early ) a turbo that failed so you can claim, if it comes to this, off the person who did the work and they would need to claim expenses back fom the manufacturer as the goods are not "fit for the purpose".

 

Hey - I found a use for that A-Level!

Of course it matters who fitted your turbos,lets say that the person who did fit the turbos did genuinly forget to prime the turbos or even lets say for get to prime a new engine after they had fitted it,and lets say for arguments reason you had it all on a hidden camra,of course the turbo or engine rebuild company are not responsable for bad fitting workman ship.But saying that its very hard to prove becourse it only takes a second of running time and by that time turbo or engine distroyed.In my younger days when i started playing with engines i distroyed an engine becourse i did not pack the oil pump with vasaline,was it the engine builders fault or mine,who can prove it.Though i am sure a good builder could tell that there was oil starvation,therefore??

 

'Kin hell Smithy.

Sorry mate .

 

 

The engine builder may be able to claim from the supplier of the parts because they were faulty and the consquence was an additional engine rebuild (or whatever), but in this case you are the supplier of the parts !

This problem would not arise had you got RC to "supply and fit".

RC may be great, helpful people, in which case they will understand your situation and may work with you to reclaim some compensation from TD but realistically all you will get is replacement parts, or maybe a discount on the original price for good will. TD have no control over the fitting process and could hardly be expected to stump up cash because you were using someone who charged £200 per hour etc. Neither are they likely to care that your flew half way around the world to collect your car, that is your decision.

Sorry - didn't mean to imply that the mechanic couldn't be at fault. Of course he is if his preparation wasn't done correctly and therefore the company that fitted them is to blame.

 

I was simply saying that if it can be proved that the turbo itself failed, bad workmanship on the install notwithstanding, then the manufacturer would ultimately bear the brunt of the costs incurred, but would be claimed in the first instance from the company who did the work who would subsequently battle with the manufacturer.

 

If it is the mechanic then hopefully they will admit their liability and solve this issue. Hopefully Smithy will have some better news later on today.

Originally posted by AndyP:

The engine builder may be able to claim from the supplier of the parts because they were faulty and the consquence was an additional engine rebuild (or whatever), but in this case you are the supplier of the parts !

This problem would not arise had you got RC to "supply and fit".

RC may be great, helpful people, in which case they will understand your situation and may work with you to reclaim some compensation from TD but realistically all you will get is replacement parts, or maybe a discount on the original price for good will. TD have no control over the fitting process and could hardly be expected to stump up cash because you were using someone who charged £200 per hour etc. Neither are they likely to care that your flew half way around the world to collect your car, that is your decision.

 

Andy, Smithy is not deemed the Supplier under English Law, no more than a parcel courier is deemed to be the Supplier. They are simply Carriers. The Supplier is the one who caused the parts to be ordered from the company on behalf of the consumer. Even so, they can only be held in nominal regard for the goods if they are what is called a pass-through Supplier and not the ultimate Supplier.

 

The only people in question here (from the sounds of things) are the Manufacturer of the Product and the Installer of same. One of those 2 did not do their job properly.

 

 

Well that's good news. Hope everyone plays ball then.

At long last some update, 4pm ring RC they have not heard a thing from TD, despite me asking Craig at TD to sort things out, trader to trader, so to speak. Then i call TD not too helpful, craig is busy and is unable to talk, basically i'm fobbed off, another call later on, shows some glimer of hope, they agree that turbo's are to be removed and sent down, once confirmed 1has failed, will be replaced, costs incurred ??

hmmm,"we will look at this once we confirm failed turbo" this is wher the customer relations comes in, do they do as THEY believe only entitled to do by law, or in the interests of good customer relations and good publicity, honour all undue costs and try to reclaim from their supplier, well as i have just started my own business, i know i would go for the latter, especially with the force of net to hand these days, you must where possible look after the customer, as you never know how much difference he can make to your buisness, possibly in a months time i could be asked to supply a few sets of turbo's, will i go wher they don't look after you, of course not, having cost me already £170.00 and masses of inconveience, both personally and now if things are not running by 24th Nov also professionaly.So in short, a small glimer of hope, lets see if Turbo Dynamics can now restore my faith in their company in order that i may promote it rather than me doing the opposite all over the web, hmm, i think cossie + supra guys use them, watch this space, smithy

why did they not start up the engine when it was out the car, or is this a stupid question, cause nissan did so when mine was out