I thought I'd share this, as a few people have recommended a company called Interior Innovations - based in the USA.

 

http://www.interior-innovations.com/

 

From my experience, they are best avoided. I purchased and paid for a double DIN radio surround over 2 months ago - to date I have received nothing and my (several) e-mails have gone unanswered. I gave them the following ultimatum yesterday and, since they still do not bother to reply, I am going public....:mad:

 

Hi. Again.

 

Sorry to be abrupt – but where is the so-called famous American customer service?

 

I paid you over 2 months ago for a 300zx RHD double din radio surround. I appreciate that it takes longer for deliveries to reach the UK; yet you still cannot extend me the courtesy of a reply. Once more, I ask for an update on my order; if I do not hear from you by 18.00 hrs UK time tomorrow then I will raise a Paypal dispute and seek a full refund.

 

Very poor service – and for the record, I help run the UK 300zx owners’ club; so I will not hesitate to tell our members never to use your company. I await your comments, please do not continue to ignore me.

 

Granted, it's a bit of a cheap shot with the "running the owners' club" comment; but I am far from impressed. So paypal dispute is now raised and hopefully a refund is forthcoming. And a lesson has been learned - it's best to pay a few quid more and buy one from Zcentre, than throw money at clowns like these.....:mad:

good move going public Richard to deal with these people who ignore...Bloody email would of been nice at the very least:sneaky2:

You're not the first to have issues with them I'm afraid. They're very 'hit and miss'.

sorry to hear that Richard but nice one for warning us all

good move going public Richard to deal with these people who ignore...Bloody email would of been nice at the very least:sneaky2:

 

Cheers Bri - and you're dead right mate! Sometimes things are on back order, or held up for one reason or another, but communication is the key. And I made it easy each time by asking the question, so all they had to do was reply......:rolleyes:

 

Still, on the upside raising a paypal dispute worked; I now have been refunded in full. The seller's response was laughable though - "Sorry it did not work out for you!" PMSL - sorry they are incompetent more like; nothing like a genuine apology for holding onto my money for 2 months and not bothering to post the item I bought:wink:

 

Richard:wacko:

Glad you got it sorted mate, thanks for the "Heads Up". As you have already stated, you don't mind paying a few quid extra, as it's the peace of mind you get when buying from the likes of Luke (Z Centre) or Mike (MJP).:thumbup1: