Over the last couple of months i have had an ordeal trying to buy parts from a member on here. As i am currently away when i am told that parts have been sent and i check home to find nothing has arrived it worries me. This is a combination of bad salesmanship, bad communication via PM and just bad manners. It all started out on the 20th March and the chronological list of events is below as i feel it should serve as a heads up to others to be aware even long standing members can be poor at selling parts.

 

20th March parts listed and i snap up on the parts the same day pending pics and confirmation of which rear traction arms they are (I would not buy without pics as i like to see what i am getting) As these parts are suspension and engine they will take time to get off which i am happy to wait.

 

23rd March i confirm that i am waiting on pics before i will commit.

 

24th March pics listed of 50% of the parts will still wait on the others

 

Around 21st April pics finally arrive of everything and i confirm that i will have them. At this point i am away in Afghan so i say that when i can get onto a computer that doesnt block internet banking i will make the transfer. Seller is happy with this.

 

8th June £180 paid via bank transfer and address setails sent.

 

21 June £120 paid for another part that i will pick up in November due to size. Again paid by bank transfer being very trusting to someone ive never met.

 

5th July i receive this: Hi Mate Sorry they havent I had completely forgotten as its all round my mums ready sorry fella will get it boxed tonight and courier booked.

Ill pm you the tracking mumber tomoz mate.

 

Great i think parts will be delivered in a couple of days then.

 

After no parts and no communication i check back 2 weeks later (19th July) as i am away working saying where is my parts i want them within the week or i will be seeking other ways to settle this and this is the reply

 

Sorry Marty

 

I have been away for the last week with work and only had limited chance to get on the forum, The parts are all boxed up at my mums and i will be booking a courier asap. as for waiting I dont take threats well and you might like to remember how long you kept me waiting also!

 

parts will be shipped ASAP and please arrange collection of your Boot lid asap also if thats the tune you wish to take.

 

please confirm the delivery address so i know its still the same

 

 

Due to the fact that i was told they would be booked the next day on 5th July with nothing arriving and that i did not receive any PM to say they had not been booked pissed me off. I ask for a full refund on eveything as this has gone on far too long.

 

Seller logs in twice after i have sent this PM and replies on 20th July

 

Hi Marty

 

Haven't checked my pms since Thursday as I've been at a conference in London, I arranged the collection via parcels2go the same day, the box have already been collected? If you want to reject the parcel when it arrives I'll happily refund minus the delivery fee.

 

Let me know what you would like to do, I am sorry about my pm though it was a little harsh as I got my back up. I try to work with and keep good relations with everyone on the forum and I do take responsibility for the shoddy comms.

 

This i am not happy with as postage is apparently £20 and the last PM i got was trying to confirm my address so i get told they have been sent anyway. I have told him that address now has tenants in as per a few weeks ago and that the parcel would be rejected by them anyway. At this point i believe because i asked for a refund the parcel was swiftly sent the next day although having been unable to check PMs is able to book on Parcel2go.

 

I end up saying that i am not going to pay the postage and want a full refund as i had said and as you were confirming my address so how did you just send it all of a sudden. I send my bank details to end this ordeal as it has gone on far too long.

 

21st i receive

 

The parts were sent to

 

M Ellis

********

******

******

****

 

which was the instruction on your original PM, as for just sending them, i decided to just send to what you sent me as i was pissed of with the tone of the last PM, Also you will now want to accept the delivery as im withdrawing my offer to fully refund all parts! if you want to be shitty then fine ive been polite and appologetic for the delay. I will now be issuing a refund on wednesday for the bootlid.

 

feel free to take it to the mods, i have a good history on here and all the mods have my contact number if they wish to chat some of them still owe me money as im that nice i let them have parts without paying up front to help them fix there cars.

 

frankly I do not see the problem, if you are away its not like you will be fitting the parts straight away is it.

 

 

The fact that i am away in Afghan is of no concern to him and i just like to keep track of things that i buy have arrived. Just seems to be a kick in the teeth to me when i have had better communication from out here than someone in the western world.

 

 

No names have been mentioned in this therefore i do not see that it should be deleted. If the mods do have a problem then PM me and i can alter it but i feel the rest of the forum should know some of the things that go on with poor sellers. This issue is now with the committee to rectify.

IMHO should this not be now carried out more in private between the buyer seller mods and committee instead of being carried out on the open forum unless of course there is a more hidden agenda involved

to be honest, considering this isnt about someone selling goods and doing a runner, this is something you need to sort out with the seller, the club gets involved when people disappear with large sums of cash and no parts have changed hands and even then we have limited powers of what we can actually do. we can not force someone to give a refund regardless if we know them or not. that is solely down to the seller.

 

From your post it clearly shows that the parts are in transit on their way to you, so not really sure what you expect us to do, yes you no longer have the cash, i understand that, but he no longer has the parts either as they are on there way to you.

 

That is very true Ian.......

 

IMHO should this not be now carried out more in private between the buyer seller mods and committee instead of being carried out on the open forum unless of course there is a more hidden agenda involved

 

And you too are dead right Steve; hence I am closing this thread now.

 

If anyone who has legitimate reason to be associated with this matter, has something they wish to bring to the attention of the committee then please PM either Groover or me. Thank you.

 

Richard

What a mess Marty and you will have to talk to Craig to sort it out. Its a private deal and we will try to help both parties get it sorted but saying he is friends with committee members here is not helpfull. I am on the committee and consider Craig a friend but I consider all members as friends but I still want the two of you to talk and sort it out. Throwing your toys out and demanding a full refund and saying you will have nothing more to do with him will not get it resolved. Craig is here so talk to him if we have his number and he gives permission for it to be released then we will give it to you. At the end of the day we will do all we can but you and Craig will have the final say so start talking.