Hi all I'm after a bit of advice i think Ive seriously been cheated here and not sure what can be done.

 

Late may 2010 i was after a set of wheels for the zed so i could take the car off the axle stands and carry on with the build. I also had to change units so this would make things alot easier for transportation.

 

I called a well known company for the brand of wheels i wanted and went for a package deal that was Rota GTR'D Wheels with 235/40/18 and 265/35/18Toyo T1r tyres and light weight nuts. The guy in charge of the wheels department gave me 5% discount and also included free delivery which is normally £15. The total came to £1510 which i was happy with.

 

I decided to take out there apparently 6 easy step 6 month interest free credit they offer. So within days the paperwork arrived and i filled it in and sent it off. By the end of the week i found out that the agreement had been excepted so that should be the end of the story.

 

All happy i ring the company which is an 0844 number so its not cheap you listen to the BS answer messaging when your waiting in que how they take pride in customer care etc etc. I finally get though thinking everything is going to be straight forward to hear.....Oh recently we have gone with a new creditor that use different procedure's in fact your our first! We haven't got any proof that you have been excepted yet. I'm then told not to worry they will ring the creditors and the they will ring me back.

 

This is the start of the famous saying WE WILL RING YOU BACK?? as for over 6months now i think I've counted 2 return phone calls.

 

To cut a longer story short they couldn't communicate with each other and the company found out that i had been excepted but wouldn't hold the wheels until the money showed up in their accounts which took another 2 weeks. I end up ringing the creditors as i cant get any sense out of the company. By this time I'm desperate for the wheels as i need to move units.

 

The money clears and after more chasing them i find out that now the wheels are out of stock!! And basically a new shipment will be in within 2 weeks :no:

I was told soon as the wheels come they will contact me as he has all the spec i want logged and not to worry.

 

Well after many dates given and phone calls/emails to try find out any news they final date was Christmas eve! They also offered further discount because of what has happened.

So i wait till after Christmas Jan the 5th in fact and send an email as by now my phone bills are costing me a lot of money.

 

The reply to my email said this is our stock basically check yourself!!

So i get sent an entire stock list and not an email saying yes we have the wheels you have been waiting for. I see that the wheels are in stock and send an email saying they are there whats happening next? I don't get any reply that day!

 

So i email again saying whats going on? Still no reply..By this time I'm fuming Ive waited all this time and put up with all the phone bills and BS and they cant be arsed to even finish the deal. So yet again i call and find out the guy has been off sick and didn't tell anyone else about the wheels..GREAT!

 

I then get a women telling the same crap ill sort it out and let you know when they are ready and give you a call by lunch time tomorrow. Guess what? NO phone call. A few more days pass and my emails haven't been replied to so yet again i call to speak to the original guy who apologised for not letting anyone know.

Ok so instead of saying right we just got to order the tyres or this is the delivery date he asks what wheels sizes, spec and tyre size i want AGAIN. So I'm guessing he hasn't had it logged at all. As it been so long i wasn't sure on the tyre sizes no more and stupidly said i wanted a 30 profile on the front and 35 rear and ask what sort of deal do i get for all this trouble. He replied ill get back to you and let you know. Yet again a few days later he said he can upgrade me to the Yokohoma Advan sports for my trouble but by that time i wanted to adjust the tyre sizes after many threads and advice online. I wanted 235/40/18 and 275/40/18 its only the rear width Ive changed from the original quote. Yet again i wait a few more days to find out they cant do the the Yokohoma due to costs also they cant offer me my original tyre T1r for the same reason. But they can supply me the tyre sizes in a cheaper tyre Falken 452's at an extra cost of £100 on top of my finance.

Ive managed to get the extra cash wanted down to £75 but i feel this still isn't good enough.

The prices of the wheels have gone up by £170 since May/June as well as the tyres. I don't think i should be paying the new price am i right?

Not only that but i priced up the wheels and tyres on their website to find that if i payed full price with delivery etc it works out £45 less than what they are trying to charge me. I stated this to the company and they said the prices online wrong and haven't been updated. Isn't that false advertising? You can buy the wheels on the web page.

 

Grrr sorry for the long drawn out rant but I'm so pissed about this

Thanks for reading Dan

Edited January 21, 201114 yr by GIBSTER-TT

Mate, if you want my advice i would cancel the aggrement under the terms and conditions - the fact that you have not yet recieved product, all that waiting, wrong prices etc . and then go somewhere else...

 

I have a spare set of alloys you can borrow if your desperate to move your car - 1 or 2 of the tyres are close to being not legal but they go round and round.

Totally agree with the above, it's your right to walk away, and I would.

Thanks for the offer Pablito i managed to move the car in the end by removing my new calipers and fitting the wheels off my company car, The car is now back on axle stands waiting for wheels.

Im just pissed off that they are trying to get me to pay as if im a new customer its their fault im in this situation.

Im going to have to save the cash instead which will take even longer for the build to be finished.

who was the company? I am thinking of getting some new wheels through Wheelbasealloys who also do a 6 month credit scheme... Its not them i hope?

No it wasnt them mate you should be fine

cancel the aggrement under the terms and conditions an walk away, as for the prices going up thats prob just the vat increase,

Is it a company based in the UK

If it is What I would have done is taken a couple of days of work and camped in their reception area telling them i had two weeks holiday booked from work and was going to come and spend every day outside their building handing out leaflets to everybody who entered their door

Is it a company based in the UK

If it is What I would have done is taken a couple of days of work and camped in their reception area telling them i had two weeks holiday booked from work and was going to come and spend every day outside their building handing out leaflets to everybody who entered their door

 

Haha you sound very much like me! Im thinking of doing the same.

 

They are in the UK :laugh:

be easyer just to buy some wheels from somewhere else,

 

u'll never win over them as they have made a number of discount offers for the trouble, an they'll just say they have a high number of people buying from them thats what takes the time etc etc etc

Yea they have offered the discounts but never did when it came to payment lol But im just going to try cancel the finance

As said mate,tell em' to shove it and go elswhere!-plenty of people want your business.:thumbup1:

Hopefully by the sounds of things this has now been solved and i should be getting my original spec at the original price :)