there should be a show that shows how customers are, we did a plumbing job for a guy, he know refuses to pay as he thinks he was charged too much, he had asked for an estimate to repair a toilet a week earlier and told us he could get a cheaper plumber, then we got a call stating that he had water coming through his ceiling and needed us to call round immediately which we did, turns out it was the waste on the washbasin leaking
we removed the washbasin from the pedastal to get to the pop up waste, it took some removeing as it was tiled round and we had to chip away the grout so as not to damage any tiles, we removed the waste and resealed it, supplied a new trap and small length of pipe, replaced all the basin and regrouted round the basin and gave it a good check, i even rushed back to the garage (20 min trip, free of charge) to get a plug for his pop up waste as the one he had was all scratched and tarnished
the bill for 2,1/2 hours labour and parts came to about £120 (not expensive by any means, we are actually cheap compared to other plumbers)
now he is disputing the bill stating he could have got a wasbasin suppled and fitted for that and we never once said how much the bill would be and he is now wanting us to write back with an apology and a revised price or he will be forced to take us to a small claims court to settle the dispute
what a load of bullshite, i will revise his price, i feel like going back and making the waste leak again, what a fookin cheek, im thinking of writing back with a revised price with an extra half hour on for the time it took to write the letter
there should be a show that shows how customers are, we did a plumbing job for a guy, he know refuses to pay as he thinks he was charged too much, he had asked for an estimate to repair a toilet a week earlier and told us he could get a cheaper plumber, then we got a call stating that he had water coming through his ceiling and needed us to call round immediately which we did, turns out it was the waste on the washbasin leaking
we removed the washbasin from the pedastal to get to the pop up waste, it took some removeing as it was tiled round and we had to chip away the grout so as not to damage any tiles, we removed the waste and resealed it, supplied a new trap and small length of pipe, replaced all the basin and regrouted round the basin and gave it a good check, i even rushed back to the garage (20 min trip, free of charge) to get a plug for his pop up waste as the one he had was all scratched and tarnished
the bill for 2,1/2 hours labour and parts came to about £120 (not expensive by any means, we are actually cheap compared to other plumbers)
now he is disputing the bill stating he could have got a wasbasin suppled and fitted for that and we never once said how much the bill would be and he is now wanting us to write back with an apology and a revised price or he will be forced to take us to a small claims court to settle the dispute
what a load of bullshite, i will revise his price, i feel like going back and making the waste leak again, what a fookin cheek, im thinking of writing back with a revised price with an extra half hour on for the time it took to write the letter
these people should be exposed on a programme