Thought i'd share with you my recent experience.

 

When I got my Zed about 4 1/2 years ago it had a really nice (well i liked them) set of 3 piece 17" alloys in black with polished rims. Only problem was front nearside was buckled from a kerbing. After a few weeks the tyre started losing air and on inspection found that the inner rim was cracked. I quickly replaced wheels with a set of Fox Evo's and stored the old ones.

 

Last November saw an advert for a wheel repair place in Scotland that could repair even severely damaged rims. So sent photos, got a quote and sent wheel off.

 

Probably the easiest way to tell the rest is to copy the email that I have just sent them -

 

 

'Just thought I’d update you on my alloy wheel that you returned to me last week after ‘re-repairing’ it.

 

When I took the wheel to my local tyre centre to have a tyre fitted we found that air was leaking from the ‘repaired’ section of the rim.

 

So just to recap.

 

I sent the wheel to you in Mid November 2007.

I paid £197.50 pounds for the repair (plus postage).

This repair lasted approx 3 weeks (about 20 miles of driving).

I returned the wheel for re-repair at the end of January. (Delay caused by you not responding to emails).

You took over 2 months to return the wheel to me, despite my weekly phone calls for the last 3 weeks and your constant promise to send it within a few days!

When you finally returned the wheel, with a hand scrawled note saying that you could not warranty the repair, it had not been repaired properly and leaked air from the weld.

 

I must state that your customer service throughout this time has been extremely poor.

Your website claims to be able to repair even the most severely damaged wheels. My cracked inner rim can hardly be described as such.

I have searched your site and cannot find anywhere a statement saying that repairs may not work and cannot be guaranteed.

If you had told me from the outset that the repair may only last for a few weeks I obviously would not have sent it for repair.

 

I would ask for a full or even a partial refund but no doubt you will not respond to this mail.

 

Oh and just as a footnote my local tyre place was able to re-weld the repair properly (another £50, well spent this time).

 

I would have thought that customer service and reputation for a small family business was extremely important. This clearly doesn’t appear to be the case.

I won’t be recommending you to anyone including members on my car club website.

 

 

Nick Costa'

 

 

Anyway maybe i'm just unlucky but am feeling well fed up. Not just the money but the time this has taken.

Probably even worse was the fact that i had sold the Fox alloys and was just about to send them when the initial repair failed. I had to withdraw from the sale and let down the buyer.(member on here:(, really sorry again Rob)

 

I certainally would not use this place ever again and would not recommend them.

 

 

Nick

 

Oh and if i have posted this in the wrong place or should not have posted it at all, very sorry, feel free to move it, delete it or just put me out of my misery and shoot me.:cry:

Seems like an ideal candidate for the small claims court! It's not a difficult procedure and you should claim for ALL the money you have spent on this exercise........must be at least £300.

 

Maybe you could also claim for loss of use of your Zed but you might need legal advice to assess this.

 

DON'T LET THE B**GG**S GET AWAY WITH IT. At the very least go and see your local trading standards officer or Citizen's Advice.

No! quite right to post and warn us, not much comfort to you but should help prevent some of the other members from paying out their hard earned cash on shody workmanship

personally I think you should pst on as many sites as you can to warn off other people.

If it's the same place, I sent them details and photo's of my rim which was not as bad as the rims on there website and they said it was unrepairable,yet they show one rim on there website that only looks fit for scrap, but it was repaired by them!

 

Paul

Mate if it was that place in scotland called alloywheelrepairs with the website wth pics of the repaired wheels..... i had a wheel repaired by them...... it took 2 BLOODY LONG MONTHS.... i wasnt happy but fook it i just sold the wheels on afterwards the re[air job looked ok but wasnt polished very well.

i dont care now anyway.

 

Yes the customer service was very poor i rang them once a week sometimes i couldnt get through for days. But when i finally got through it was like they had forgoten who i was everytime i had to remind then and it was frustrating.... kept getting the same thing "we are working on it at the mo"

Yep, that's the place Jimmy.

 

Paul

Yep, that's them.

Joke was if i'd gone to my local place first it would have been cheaper and easier to chase up. Have learnt yet another hard lesson

 

nick

Dont know why anyone would repair a cracked alloy or tyre.

 

These are the two things keeping your arse on the tarmac and with a 300bhp+ car why would you go with repairs?!!

 

Thanks for the heads up on the company though bud.

They should stick to braising haggis and leave the wheel repairs to the pros :D