Hi, just wanted to pose the question ''what would you want/expect from a Bodyshop?'' At Bodywork Plus we like to think we're already pretty good at getting things right but being relatively new to this site, and to the ZX scene, I was wondering if your expectations would be different to the areas we already do business for....so I thought I'd get your views as we are constantly looking for ways that we can improve and taylor our services to meet the specific needs/expectations of our customers. I want every customer who brings a car to me to go away feeling completely satisfied with the service we provided - so what do you Zed owners really want?

I would have liked mine done properly first time, but that's not your problem.

Well as PPS are going to stop then i suppose people are going to want someone they can trust to take on the big jobs like widearch fitting, tailgate skins etc.

Some of the jobs other bodyshops have turned out are appalling with runs, screwheads showing through, visible joins in the kits and tailgate skins that are as wavy as the ocean, some places have no idea whatsoever how to fit kits and shouldnt even attempt it, and of course they have charged top money for the pleasure.

I did my own widearch and colour change (the white one in my sig) and have had loads of requests to do others but I dont have the time or place to do them so if you turn out one good Z then many others will follow for sure. Looks like you do some really good stuf there, im sure you will soon have some masterpiece Zeds.

Paul

Well as PPS are going to stop

 

what do you meen by this paul. :confused:

Well I recently had my bodywork done not by your good selves I would hasten to add and the main thing I wish they had done was keep in touch with me, a 2 week job turned into a 2 month job but at no point did they ring and tell me, I ended up ringing or going in there everyweek to check progress.

Well I recently had my bodywork done not by your good selves I would hasten to add and the main thing I wish they had done was keep in touch with me, a 2 week job turned into a 2 month job but at no point did they ring and tell me, I ended up ringing or going in there everyweek to check progress.

 

 

I have to say that is a common thing - bad comunication. I like to talk with my customers weekly. I also take photos on long projects & e mail them where requested.

having seen piccies of your work, i would love you to do mine for me but.. i just gave my girl a few grand so she can buy a new car.

 

seems the first wedding anniversary gift is paper, well she got lots of paper from me today!! :headvswal

I'd want decent repairs of minor scratches and car park dings if people hit my car with their doors. Perfect paint match. And a reasonable price too!

bodywork plus, quick one do you use 2k or water based at the mo?

what do you meen by this paul. :confused:

 

I'd say Paul means the big announcement that PPS made that they are shutting the bodyshop side of the business down and will only be selling aftermarket parts etc instead.

 

 

What I'd like.. Hmm.. a bodyshop who can give a rough estimate without needing to see the car - sadly, that's an impossibility really :)

I'd say Paul means the big announcement that PPS made that they are shutting the bodyshop side of the business down and will only be selling aftermarket parts etc instead.

 

 

What I'd like.. Hmm.. a bodyshop who can give a rough estimate without needing to see the car - sadly, that's an impossibility really :)

 

did'nt know about pps doing this. :confused: :confused:

did'nt know about pps doing this. :confused: :confused:

 

See here

http://www.300zx.co.uk/forums/showthread.php?t=51571

There are alot of us on here that were waiting to get our Zeds upto Peter to get our kits done but as the news said he has had to take up golf instead (aftermaking millions LOL). I think most of us want a friendly bodyshop with good coms(and half price sales ;) ). Maybe an open day will sort things out? Just a thought. Then again what do i know im a squaddie :cry:

Well I recently had my bodywork done not by your good selves I would hasten to add and the main thing I wish they had done was keep in touch with me, a 2 week job turned into a 2 month job but at no point did they ring and tell me, I ended up ringing or going in there everyweek to check progress.

 

 

Snap, the worst thing is being told a few weeks and a few months later your still waiting and its YOU who has to do all the running about to find out what the hell is going on.

bodywork plus, quick one do you use 2k or water based at the mo?

 

I am using 2k at the moment until I have to go water in Jan 2007. Most of the trick paints are solvent(2k) based so a change too soon is not beneficial.

 

I.M.O they both have much to offer but the water systems are twice as much to buy. I would rather spend my money on a good effect than an over priced system. The car refinish industry is known for inflated prices on paint products even to traders like me. I am currenlty talking to Alsa & other suppliers to see if I can get better deals. Those cost benefits would be passed down to you guys as my main money income is labour & parts on insurance work!

 

I have to say I really appreciate the involvement on this thread. Feed back is a valuble tool for getting things right!!

 

Thanks guys!

:rofl: i would like a free re-spray

bet you can,t do that :dance:

 

 

 

 

also all black zeds should be painted red :smash:

id deffo agree , , once the car has been seen , A realsitic timescale to finish and a company that sticks toit rather than be told one time and it takes 10 times as long. So reliability really.

I ordered something from these last week.

 

http://www.chromepaint.com/index.php

 

maybe worth a try if you not already have?. Seem to be more into dealing with companies.

Snap, the worst thing is being told a few weeks and a few months later your still waiting and its YOU who has to do all the running about to find out what the hell is going on.

 

 

very true mate , no one likes this, you end up feeling bad :headvswal , when you keep ringing up to find out how many more weeks its gonna be.

The common experience coming out of this thread seems to be that many of you have experienced extended timescales and a complete lack of communication, which coupled together have caused frustration :headvswal and ultimately taken the edge off the thrill of getting your beloved Zed back. When timescales are given they should be realistic, however, in fairness, from time to time things can take longer than originally planned and timescales can alter as you get further into the job......however I beleive that communication is the key to this. I find that most of my clients are absolutely fine if a project takes longer than planned as long as we take the time and trouble to fully explain why and keep them informed......after all they don't want the job rushed.....but they do want to appreciate why there could be delays!

 

One other thing I would say about time scales. I have just taken on a bond buggy, it is being fitted with a Suzuki Hyabusia engine & will break alot of records. The guy wants in minted...the top job he said....oh, and he wants it done in 2 days. Right!! I am good but not a magician! LOL

 

Timescales can sometimes seem long when it means your Zed is off the road, but great work takes time guys. There is time taken & used well & there is taking the piss, I do the first. A skilled craftsman should use his time well, he has taken years to understand the systems & products to allow him to work through the job without making mistakes. Planning is the key to major projects. Get your vision & talk it through with me. If there is anything that may not be possible its best to know before we cut the body etc. Customers changing there minds is a classic, I get things to fit then they want something else arr!

 

A photo shop image is a great way to see what you want, you can change things before your car is even in the bodyshop.