some big companies are going to come crashing down soon

 

why because!

 

We are going to get sick to death of speaking to foreigners on the phone no racism but its mainly packistanis' sounding like robots

 

I WANT TO SPEAK TO AN ENGLISH PERSON IN MY COUNTRY PAID THE NATIONAL WAGE AT LEAST. WHETHER THAT BE WHITE BLACK INDIAN AUSTRALIAN AMERICAN BUT CAN SPEAK FULL PERFECT ENGLISH living in this country...

 

bloody everyones at it it now

 

even PC world...

 

then some little company will big up the fact that when you phone them you can speak to an english person and understand each other etc

 

providing an excellent service minimal phone queue etc

 

then the bloke who owns the company will get a knighthood for his superb ideas of letting english people speak to english call centres

:nelson:

 

and low and behold hell be come a multimillionaire bla bla bla bla!!!!!! :xxx:

As soon as I hear a complaint about a company doing this, I strike that company off my "mental list of companies I'll never use". Can't be doing with the hassle tbh. P1sses me off too, would be ok if they had a grip of the English language and culture etc.

exact-feckin-tly :bow:

i dont mind it if they are open about it, one company actually said they were going to transfer me to india and the bloke spoke as good english as matey before from birmingham.

 

but...... i was attemptin to speak to some twat in india a couple of days back, who quite obviously had half a dozen phrases written in front of him cos thats all he said, and then when i finished the conversation he said his name was alistair o'conner!!!!! ffs i flipped and was very rude, but i dont like having the piss taken out of me like that - like when you ask them what the weathers like and they say -'its quite rainy here today in london'

 

 

**** OFF!!!!!!

 

rant over.

They seem to be able to speak it well enough to sell our fooking details on though.......

I've already changed my bank and house insurance because they no longer have UK base call centers employing people in this country.

 

It may have cost me a few pounds more but I get so frustrated trying to deal with these foreign call centre operatives.

I have to add that it really does piss me off when I speak to BT and I find it hard to understand what he/she is saying :confused:

There has only been negative publicity about this (no-one is saying "WOW, these foreign call centre people who read from a script and can't speak English are GREAT!! :D ) but they continue to be used.

 

I know of a few small businesses who have gone under due to the foreign call centre staff they have used not getting the correct information, or simply not doing the calls! (but by the time you find out the campaign stats they send back are made-up it's too late) :(

 

The fact is, that if it is a 'help-line' then the company running it will continue to use them as the vast majority of problems can still be addressed within a script, you have already bought their product so the hard part is over (the initial sale) and the $5 a day or whatever these people are on cannot be matched here in the UK.

 

Most sales calls can also be handled in a script, as they are mostly identifying who is looking to purchase NOW, before handing the lead on to someone local.

 

If there is a huge tide of opinion against the Indian call centres that impacted on income then I reckon the companies will try to move the business to China, Africa or South America first. It's just not worth having a UK call centre full of people on £60+ per day, plus sickness, plus holiday, plus health care, plus Office Rent, plus Rates, plus I.T. equipment (with Licenced software) just to tell the majority of callers to "switch it off and then back on again" :wack:

I.T Companies have been using offices in places like India, for many many years now, as there main hub for Development, and it makes sense for that reason.

 

They work more hours, they work far harder, they cost far less and they are very very good in development.

 

But..using India call centres as the main contact point for Customer based issues is just ****ing stupid, and Im sure it wont be long before these companies start reverting back to UK based centres....

 

..mind due, althought the old UK Call centres employees could at least speak english, they were'nt much help with problems anyway :slap:

I have to add that it really does piss me off when I speak to BT and I find it hard to understand what he/she is saying :confused:

It's the same when you ring Sky, although that's because their call centre is in Scotland! :headvswal :D

It's the same when you ring Sky, although that's because their call centre is in Scotland! :headvswal :D

PMSL Just get Jock to translate Hock eye the noooooooo :rofl: ;)

some big companies are going to come crashing down soon

 

why because!

 

We are going to get sick to death of speaking to foreigners on the phone no racism but its mainly packistanis' sounding like robots

 

I WANT TO SPEAK TO AN ENGLISH PERSON IN MY COUNTRY PAID THE NATIONAL WAGE AT LEAST. WHETHER THAT BE WHITE BLACK INDIAN AUSTRALIAN AMERICAN BUT CAN SPEAK FULL PERFECT ENGLISH living in this country...

 

bloody everyones at it it now

 

even PC world...

 

then some little company will big up the fact that when you phone them you can speak to an english person and understand each other etc

 

providing an excellent service minimal phone queue etc

 

then the bloke who owns the company will get a knighthood for his superb ideas of letting english people speak to english call centres

:nelson:

 

and low and behold hell be come a multimillionaire bla bla bla bla!!!!!! :xxx:

 

So I take it you have moved your business from this company else where?

Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr!! :mad: :mad:

 

I think that expresses my feelings on this!

100% agree. It p1sses me off no end. What I find doubly insulting is when I get "cold-callers" (which for some reason I get a helluva lot) that can't speak English. For fVcks sake, if you're trying to sell me something at least make sure I know what the hell it is before I hang up! :mad: :mad: :mad: ;)

yep annys the feck out of me, been trying to cancel my aol for months but the f'in muppets dont understand engish. my CC companies are all somewhere else too. I work in a UK call center and hoping my company sees sense and keeps it here.

I have to add that it really does piss me off when I speak to BT and I find it hard to understand what he/she is saying :confused:

 

I told then i thought BT used to stand for British Telecom not Bangladesh Telecom

Mind you i went ape at a call centre employee who could not speak english and then went on a rant about call centers in India, turns out i called Bradford so i looked like a twat.

Iam third line tech support for GM UK. Iam based within the EPort Vauxhall plant on a daily basis. When one of the lads on the track has an IT/Techy problem he picks up the phone and dials a local Number, he is then greeted by a member of staff based in Malaysia "bad english" who has him on the line for several minutes. "bare in mind when we have a track stop at VM it cost 8K every minute in lost production". If his problem is not resolved, he is then passed back to the UK to are operators "2nd line support". These operators sit about 10 feet from my office, but will only pass the call if they can deal with it. If this is the case then they transfer the call to myself via an "IP Agent call monitoring software package" A popup will appear on my screen and I will begin to diagnose the problem. This process can take upto 30mins before I get my teeth into it. How can this be cost cutting???It peas me off. A couple of years ago I would simply get a call from the guy on the track saying Dave could you give us a hand as we have a problem, It takes me 1 minute to reach any part of the plant by car.

 

Look at WingsWest, they moved to cutdown on overheads and 6 months later no more.

 

Who said a United Europe was a good idea, The UK is not what it used to be.

welcome to my world with HSBC :( i do not mind so much dealing with all of the above but what does bug me is when i have a complaint and even as a plat customer still have to deal with India etc

Norwich Union is getting a nightmare!

 

It took me 45mins of explaining that i wanted to change the car on my policy last month!

 

I then rang customer services, pressed the correct buttons to get through to make a complain and guess what!! :mad: :mad:

I agree too - it's bad enough that First Direct and Sky both use call centres in Scotland ;)

I agree too - it's bad enough that First Direct and Sky both use call centres in Scotland ;)

 

PMSL :D

 

i see you jimmy

It's those answering machine which slowly give you a list of optins, none of which you want, and the long waits on hold than wind me up more than foreign call centre staff.

I found something far more annoying than call centres in India.......

 

........When I was a tax manager in an accountancy practice it REALLY pissed me off when I phoned the Inland Revenue and got through to someone who could barely speak English. Their "equal opportunities" policy obviously went too far in for the sake of PC that the good old civil service couldn't make sure their staff had a grasp of our language before giving them jobs answering peoples' tax queries :headvswal

 

Good old Blair's Britain :xxx:

 

Richard :wack:

Admiral have done the same too. While I was with them it took me AGES to explain to some non-english-speaking indian what a turbo timer was and what the SAFC2 and the ALC2 and everything else did. :headvswal :headvswal

In the end i said f**k it and moved companies. They've lost my business.

Shit I'm with Admiral lol :rolleyes: