I contacted my warranty company about my knackered heater matrix and they won't pay Nissan Dealer prices but the dealer I bought the car from have a special rate with the Honda Main Dealer down the road. I took my car down there this morning and they phoned back an hour later saying one of the hoses under the engine has also split (fair enough I thought) and they can't check the heater matrix without full pressure in the system so the hose will have to be fixed first. I said surely you can take the dash off and look at the heater matrix as it must be fairly obvious if its broken as its dumped several litres of water into my car, not just a few drips. No, they cannot tell if the heater matrix is at fault without getting the pressure up (ie they do not want to go to the effort of taking the dash off, they want to see the water pissing into the car for themselves as they don't believe me).
Anyway, the funny bit came when they said that the hose had to be replaced first, and they recommended that I take it to a Nissan Dealer as it was "beyond their mechanics" and that Nissan Dealers would have the correct tools. FFS how many tools do you need to replace a radiator hose? Am I missing something here?
Bear in mind that I have just found out that this is the same garage that told me that my power steering fluid was at the maximum level on the window when my HICAS light was on (no, that'll be the brake fluid guys - I topped it up myself in the end) and couldn't diagnose my misfire (PTU). This I could possibly understand but they hadn't even narrowed it down to which cylinder. Muppets!
I did that myself in the end after reading this forum.
Its a sorry state when all garages can do these days is replace random parts following instruction sheets until the problem is fixed/customer gets so fed up they do it themselves. If it wasn't under warranty I'd do it myself but I need the warranty company to cough up the 250 squid for the heater matrix.
Had to get that off my chest. Feel better now. I'll take the blue pill today
I contacted my warranty company about my knackered heater matrix and they won't pay Nissan Dealer prices but the dealer I bought the car from have a special rate with the Honda Main Dealer down the road. I took my car down there this morning and they phoned back an hour later saying one of the hoses under the engine has also split (fair enough I thought) and they can't check the heater matrix without full pressure in the system so the hose will have to be fixed first. I said surely you can take the dash off and look at the heater matrix as it must be fairly obvious if its broken as its dumped several litres of water into my car, not just a few drips. No, they cannot tell if the heater matrix is at fault without getting the pressure up (ie they do not want to go to the effort of taking the dash off, they want to see the water pissing into the car for themselves as they don't believe me).
Anyway, the funny bit came when they said that the hose had to be replaced first, and they recommended that I take it to a Nissan Dealer as it was "beyond their mechanics" and that Nissan Dealers would have the correct tools. FFS how many tools do you need to replace a radiator hose? Am I missing something here?
Bear in mind that I have just found out that this is the same garage that told me that my power steering fluid was at the maximum level on the window when my HICAS light was on (no, that'll be the brake fluid guys - I topped it up myself in the end) and couldn't diagnose my misfire (PTU). This I could possibly understand but they hadn't even narrowed it down to which cylinder. Muppets!
I did that myself in the end after reading this forum.
Its a sorry state when all garages can do these days is replace random parts following instruction sheets until the problem is fixed/customer gets so fed up they do it themselves. If it wasn't under warranty I'd do it myself but I need the warranty company to cough up the 250 squid for the heater matrix.
Had to get that off my chest. Feel better now. I'll take the blue pill today
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