I'm on AOL at the mo, with broadband. This is using a BT line(ADSL). My normal BT bill is £9.95 line rental, no calls. I dont use the phone for calls, as I use my mobile (200 mins free anywhere anytime per month ;)).

The other day the rep from NTL came-a-knocking at my door, he said that they had a deal on at the mo, line rental for £4.95(i think) and i could keep my contract with AOL, but do it through their fibre optic line and get rid of BT.

So what I want to know is, are NTL dependable, and is it worth it??

It wont be NTL broadband, it'll still be AOL, but just through them instead.

And before anyone says anything about AOL, I'm happy with them, I only use them as my provider, once established, I minimise it and use IE. Also since being on broadband, I've had only one internet crash, which compared to dial-up, is fooking good :D

I have had nothing but wasted time with NTL.

http://www.300zx.co.uk/forums/showthread.php?t=26165&highlight=NTL

Despite a hatred I have for all things NTL they haven't really let me down WRT

broadband yet. Once their DNS servers fooked up but I just used another one.

 

Anything, even cups and string is better than AOL. :D

Thanks James, interesting reading.

 

Jezz, and anyone else who hates AOL....WHY??? I mean, yeah I know it wasnt very good on dial-up, but then which company is stable on dial-up, as you end up useing a crap old BT line. OK I've already junked the new aol-9, as it slows my pc down, so ive gone back to aol-8. But i've not had any probs with aol, except for a connection problem last year with msn, which took a few days, and it wasnt just aol who had this, i'm told tiscalli and a few others did at the same time.

 

So come on, what are your gripes with AOL......................... I can see I'm gona regret asking that :D.................. Hang-on, lets restrict that to gripes with AOL broadband, or the operating part of it, ie; NOT problems with accessing aol via dial-up, cus their all as bad as each other.

I had a few problems with NTL when it was first installed a couple of years ago but it's been fine since.

They came and replaced my set-top box 5 times before the TV and broadband problems went away.

My only complaint now is that there's no support on their TV or broadband services in the evenings or weekends which is exactly when most people use it!

I once had my TV go off on a friday evening, had no cable TV or internet until monday morning when I could report the fault. They did fix it within a few minutes though.

 

I do find their service a lot faster than normal BT based broadband and they have even upped the speed to 600K as standard for the price you would pay for 512K on most other providers - £24.99 I think?

I was on the 1MB service until this month when they upped it to £38 a month and I'm not using it as much as I was :(

If you go for 1MB you get a phone package worth £18 per month that gives you unlimited evening and weekend calls as long as you hang up after an hour and redial. Might be worth doing if you use the phone a lot.

 

I'd ditch AOL and use NTL.

The reason people moan about AOL is that it installs loads of shite on your PC to access their services and a few years ago it didn't use Microsoft Internet Explorer and loads of sites wouldn't work.

Install any apps that expect IE and your PC would often be trashed!

I think it's better these days but anyone in I.T will not have forgotten and will hate it with a vengeance! :mac1:

yep my gripes with AOL are the propriety applications and general PC domination.

I work in IT, it still cuases me greif every now and then. Last week for instance.

 

All I want of an ISP is an IP connection with no software so I can use whatever browser/email etc I want and not fill my PC up with the parasitic shite that comes with AOL.

Have used ntl for a couple of years- no real problems apart from if you need to phone them, you may want to take a day off work. But all them scumbag comms comapnies are the same :xxx: . Worst is our very own BT! I got BT and ntl coming into the house so hopefully bulletproof.

Iv had NO problems ATALL with NTL.

no problems here either, but there tech support can be a nightmare to get thru to apparently.

I work for ntl: and can safely say that the customer support is Shhhhhheeeeeite!!!! (I am a customer as well)

However, the ntl Broadband is very good, and in the almost 2 years I've had it, it's never gone wrong.

I work for ntl: and can safely say that the customer support is Shhhhhheeeeeite!!!! (I am a customer as well)

However, the ntl Broadband is very good, and in the almost 2 years I've had it, it's never gone wrong.

 

spill the beans then, why is it so bad, I've often wondered whether its a case of cant find the staff or just budget restrictions or somthing else?

 

I usually email them if I need to get any info, normally get a reply within 2 or 3 days.

spill the beans then, why is it so bad, I've often wondered whether its a case of cant find the staff or just budget restrictions or somthing else?

 

I usually email them if I need to get any info, normally get a reply within 2 or 3 days.

 

Not too sure tbh mate, I don't work in customer services, just not enough staff I guess.

....lol.....and there's me trying to go over to BT!

I work for ntl: and can safely say that the customer support is Shhhhhheeeeeite!!!! (I am a customer as well)

However, the ntl Broadband is very good, and in the almost 2 years I've had it, it's never gone wrong.

 

Guy

 

Also, can I hassle you for a techy question- not sure if you'd be able to help on this one.

 

ntl BB seems to block certain features within internet explorer. Have found two examples of this. One is the Google toolbar in which you can view a websites page rank. Very useful to me running two sites. For some reason that feature does not work on ntl, but if I dialup using freeserve, works fine. Thought it may have been my router, but took that out and still the same.

 

The 2nd instance is on a website where I signed up for an on-line course, when I access the course pages via ntl, they dont load properly, but again on freeserve or at the office, it works fine.

 

I can only guess that ntl block a ceratin script or somthing like that. Any ideas?

 

Cheers

:)

Me on ADSL Wiv ww.f2s.com no complaints! NTL Mum on it and Fatherinlaw no complaints..

 

Father in law has 1 mb... realy quick!