Hi Johnny & Luke,

I've tried for the last week or so to get in touch with one of you, but finding it difficult.

I need a pair of front brake rod bushes asap, The car is now of the road (since Billing) Can either of you please contact me so I can make a purchase!

Mail me or 07973-324821.

Cheers guys.

 

harve

C'mon guyz, give Johnny a break here. The point you are missing is that if johnny had the extra cost of more staff he would just be another parts supplier. By the way his business works, he manages to keep his costs to a minimum and, unlike many other companies, passes his savings on to us guyz. If you want to pay more for your parts then fine but I know what I think!!!

It does get very frustrating I know, but after a bit you get to notice the difference in the ring tone between 'the person you are calling...' and a normal tone where you get through. Use the redial button - it rarely takes more than 10 minutes to get through. I don't want to take sides on this or get into any fights but I know who is the most stressed here. Yes you do want your parts asap and yes Johnny does want to do business, but the fact is he only has one mouth so can only speak to one person at a time! The number one rule in business is to treat your customers right and this isn't achieved by saying 'fuck off now cos somebody else wants to spend their money with me'. Once you get through you will know what I am talking about

I hope this has given you a bit more insight into the situation - I know I would rather spend an hour trying to get through than pay the extra dosh somewhere else. His prices are UNBEATABLE by a long way and the more support he gets, the better the prices get - as was shown by the TC offer. Remember this price was given without first knowing numbers etc - it was done because Johnny has such a good relationship with racelogic. Any other group buys need numbers first!!!

I hope my point is clear and nobody thinks I am taking any sides - I just have a bit more insight into the situation and this is what I have tried to pass on to you guyz.

 

CheerZ,

 

Andy

 

[This message was not editted by andyduff because he typed something he shouldn't have and realised once he had posted it ]

Andy.

Cheers. Thanks for that I know most of the forum are aware of how thigs work with me but spot on mate I suppose I owe you another drink.

 

Smithy.

 

Yes you have touched a nerve. I am still awaiting a cheque from you and your bodyshop.

I have not charged you for time spent where we both know other companies would have had had your pants down by now.

You know the kind of work load I have to get through in a day and I feel that you owe me big time even when I put a large donation to a kit which was a couple of days late arriving yet early by a week in this country.

Most of the cost of your work is repair and by your own admission you realise you got a bloody good deal.The quality of work done way passes the bodywork done previously on your car. I even (GET THIS) drove to bloody Demon Tweeks in Wrexham to get some bolts for your wing which you wanted then to find out they were the wrong type. This kind of thing costs me money and time. I don`t mind but for christ sake.

I beleive you are having one or two problems with other companies now in regards to the time things can take. Last time we spoke you were supposed to be coming over to settle up. Turbo`s which we sorted for you were again an unbeatable price. We changed to Roller Bearing Turbo`s because the suppliers could not make them in time and you had them next day again at an unreal price don`t you agree. Up to now your buiness has been good and have sent money and left it in my account until we have decided on what to do with it. This shows trust on your part which I think says a lot.

The front panel and graphic from Luke was supposed to be put in your car to go back with you which was arranged with you guys. I have since had to send it off for you again unpaid. Trade Account? If you want to set up in buisness then you may find that it is not all plain sailing and time can run away.

I think you really should try to contact me if you would like a helping hand with your ideas. Please make sure you speak to your bodyshop.

All the work you asked has been completed and is spot on. I think you may have issues to be answered with other companies. Do you think you would have the same level of service from a main dealer or any other buisness.

In short. I speak to Luke reguarly and he has the same problem as I do. S.E. I don`t speak to the guys but I deal with companies much bigger every day and it would appear we are all in the same boat.

Customer Service is number one. If anyone could say that they have been ripped off or treated badly by myself then I would hold my hands up and do something about it.

Being busy is a reflection of a business working flat out.

I know it can be frustrating waiting to speak on call waiting, I fucking hate it myself but I must try to take as much information from customers as possible in order to get things right. I am proud to say that I don`t get products sent to the wrong place or have cars go bang with the wrong advice which is part of keeping focused on the job in hand.

Tooley. Thanks for the support mate.

Yep look at the time, I am still working.

Timmy. Sorry mate. I will see you at Silverstone for a beer.

The rest of you guys on the forum I deal with I enjoy speaking to and have a bit of a laugh at the same time as doing buisness. Never had a problem.

Grasshopper intend to expand in the near future as some of you are aware so I hope to resolve the phone situation to some extent.

 

Christ I feel like I have been nailed to the cross.

Anywayz enough of me ranting and raving and thanks for the pic Jez (Very Funny).

 

Hope I have not spoke out of turn. At the end of the day I am just trying to make a living like you guyZ.

 

O.K Timmy Turbo I will exit stage left and you can carry on with the show.

 

CheerZ

 

Johnny

 

 

 

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Damn Johnny - still working at 9.30pm..

 

Some days I'm so glad I don't run my own business

 

I don't have to deal with all these whining customers moaning at me..

 

(Well OK, I do - front line support & development is what I do... But at least they're not *my* customers )

 

BTW - when I posted that first post of mine.. I wasn't having a go at all..

Just so you know

 

Az

Hmm and there's me saying, not to start a slanging match on the forum.Arrangement on the grand total of £100 to be paid when picking car up from RC not post a cheque, no money owed or time wasted had goods not sat in warehouse for 2 weeks and 4 promises of posting, I priced turbo's and told you 2 months before booking car into RC. Only problems i'm having with suppliers is getting hoses to send boost kits out, this is now in hand, having gone through this and the other problem area's i listed above with ya and sorted, if you still want to carry on the forum isn't the place, again by all means call me or e-mail. Rather than taking what Timmy started personally, ask the customer "how i can i improve my service" i'm sure there would be positive feed back for ya, yes sometimes your service and frienship as been fantastic, but lately i'm sorry it hasn't and like the rest of the guys here, we all work hard to modify a car which costs a small fortune to do.

So stop taking the ump and we'll all muck in to get ya sorted, sorry mines only a size 9, anyone got any bigger ? Smithy from the glorious i.o.m where gammon and spuds arn't as nice as Johnny's.

Hmmmmmmm. Yes indeed. This is not the place.

Hang on a mo ...........................?

 

O.K had a think and a drink

 

I still need sorting out Mr Smith and yes my food and drink is excellent of course as I am sure the great Beafy Mr Toole will point out.

There are many things that are beyond my control and I am 100% happy with how I deal with my work and my customers.

Even the Fucking Tax man is happy with Grasshopper.

So to end this little episode. Get your ass round here and I will be a little happier when my palms are crossed with Silver.

Ring your bodyshop before I do.

I still feel my ass is sore.

How long will R.C be now with the motor.

How you getting on with the lads?

 

Count down to Silverstone.

 

Just recruited another Grasshopper Girl.

What a Stunner. Guys you got to see these.

Wow.

 

A slightly happier Johnny

 

 

Night Night everyone I am off to get a stiff drink or three and a session with my favourite bit on the side.

 

GT3.

Soon as RC give be a bell, i'll be over and passing your way with some silver, no worries. how soon, god knows, they are flat out with work and trying to rebuild my previously rebuilt engine in between everything else, longer to save for the bill though, happy it was only as first suspected.

Smithy.

Friends, Romans, Countrymen, Guys, C'mon!

I started this thread on a, I thought so, senario.

I knew how busy these blokes are, at Billing Johnny was taking calls as I talked to him.

So I put a post up, he can read it at his leisure.

I also run my own company, for 9 1/2 years now, and you don't get anywhere in life if you don't treat your next bod through the door as your retirement fund! YES.

The big spenders come now & then as they know - its the £50-er that comes back every week that makes ya smile.

If an occourance of - shit, what do I do next hits, as it does, you have to go with your busness experience on evaluation - excecution.

I knew that the above ^ might happen, & my bits might have slipped the mind, but so what. Hopefully im sorted now with me bits & bobs.

 

But if I thought the thread would go to this i'd have Gone to Nissan & coughed £240.

 

Johnny - Luke keep doing the best you can for us all.

 

Respect to the 300zx

 

But its time to bring this thread to a close.

 

harve.

 

Ok i am to lazy to read this entire string, but from what i have read this is getting out of hand.

Karma people is what it is all about, take me for example, i never lose my temper, am always rational lol....

 

At the end of the day JOHNNY you are the man... the best service i have recieved to date in this country is JOHNNY.

 

 

 

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..........The End.

 

CheerZ GuyZ,

 

Andy