Originally I thought they where OK good price very helpful staff, but the last 3 months they have been murder.

 

 

Its a slightly complex story.

 

I had my 300ZX insured with them with my 4 years no claims, and wanting to put it on a Classic Policy when its time for renewal I bought a 2nd car, but I only had 1 month for my 300ZX insurance to go but I needed to get the Corsa insured. So I insured the Corsa with them too, but with 0 NCB and was costing £700 TPFT.

 

Anyway, after a month the Nissan insurance was renewed on a Classic Policy so I had 5 years NCB going free. I asked A-Plan if I could put the 5 years on my Corsa now, and they said no. After doing a little researching I found out with 5 years NCB I could get the Corsa insured for £300 Fully Comp and protected no claims. Now which is better? Hmmmmm.

 

I wrote A-Plan and said I wanted to cancel my Corsa policy. I recieved a letter back saying they needed my documentation back to complete the cancelation. I sent it back the same day. 2 weeks later I get a letter from A-Plan, asking why I have not paid my insurance. I phoned them and asked them why its not been canceled and they said it had, so I ignored the letter.

 

A week later I got another one. I phoned them back up and asked whats happening, and was told they have had no request of cancelation of my policy, dispite them sending me a letter telling me what I needed to do. After heated discussions on the phone, they said they believe me but could I send a copy of my insurance from Tesco to prove I that I changed it because of the price.

 

A few weeks later, Tesco wrote asking for my proof on no claims. I phoned A-Plan asking for it, to which they said it would take a while to do, but they would send me a renewal quote from them which will show the NCB on there. I revieved it a few days later and I sent it straight to Tesco.

 

3 days ago I recieved a letter from A-Plan's insurance with a final notice of payment of insurance. I wrote a letter back the same day explaining what has happened and that A-Plan brokers have probably not forwarded the information to them.

 

Today I recieved a letter from Tesco saying they recieved my NCB notice but when they phoned A-Plan to check its authentisity, A-Plan said the car was insured with them and that the 5 years NCB was being used on the Corsa.

 

WTF!!!!!

 

It just goes to show that some compaines my seem good but when it comes down to the cruch, they are shit.

 

 

I will never give them any chance at insurance now. Imagine what they would be like with a claim it they **** up a cancelation this much.

 

 

I should have known really. It took them 7 months to send me my certificate of insurance for my Nissan.

 

 

Stuart

Send them a letter threatening to take your case to the insurance ombudsman if it is not immediatley rectified and you will be claiming for any costs and your inconvenience.

Should do the trick

****in hell...insurnace ombudsman, its the thing to do of course...they'll mega shit themselves tho ;)

the MD will be round stu's house with a personal apology ;)