Well nothing ever goes smoothly it seems.......

On 30th June 2018, I ordered an BNIB OEM MAF from Z1 Motorsport for $291.27

On Wednesday 4th July @ 12.10, I got a text message saying I owed £27.09 in clearance and admin charges, so I paid this by 12.00 noon.

 

I contacted fedex to see when i could expect delivery as it had said before noon.

 

I was emailed back 0n 7th July @ 13.42 saying, "I am pleased to confirm that this shipment has been delivered on 4th of July at 10.18 am and is left at the front door"

 

I was at work until 3pm on 4th July, so I took it the wife had signed for the item at 10.18am and began to ask her where my parcel was...... she had no idea what i was talking about as no card had been left...... let alone the parcel...

 

It appears Fedex decided to just leave the parcel on my doorstep in full view of everyone, Not put it under the car, behind the car, with a neighbour or even the usual over the side gate.....

 

I contacted Z1motorsport through the website on 7th July, No response.....

 

Again on the 9th July, No response.....

 

Fedex however have investigated and sent me this response:-

"Thank you for your email dated 07.07 please accept my apologises for my late response. I am sorry to hear the following package has been left at your front door without any authorisation and is now lost, Due to this I would like to invite you to claim for the loss of the goods, As per the Airway bill I can see the value of the goods is $99.00 to claim this amount can you please complete the attached bank details form. Once again please accept my apologise I have escalated this to the depot manager to ensure this does not happen in the future"

 

I waited till the 14th July just in case and as yet have only had a reply asking me to fill out a feedback survey about my purchase...... You can guess what I have scored them....

 

I tried again today and have now finally decided to go to my card provider to dispute the refund amount. It appears Z1 have listed the item at $99 and not $291.27, so all Fedex will refund me is $99.....

So it looks like I have no option but to go through the card providers claims process and wait to see if Z1 step up and finally respond to my emails??

 

I didn't expect Z1motorsport to ignore all my emails for over 9 days ........ what has happened to them?

They used to be good at getting back to you by email.......

 

All I want is the MAF so I can arrange for my MOT.........

I also bought a MAF from them last week - fedex messed me about for days claiming they’d attempted delivery but again, no card, and I was in the house all day and not a peep.

 

I had been trying to contact Z1 prior to this going back a couple weeks and not had responses to email - and can’t connect to their phone number either.

Z1 have always (generally) been great at replying to emails when enquiring or making an order, I agree. Get a problem with an order from Z1 and you’re in for a battle! It’s always been the case, I’ve had issues of my own with them and usually prioritise SZ or CZP before them (in that order) if the parts are available.

 

The only reason I still use them at all is because Jimmer has used them up to the value of all the houses in my village and hasn’t had any major issues! Or because they have something really cool that no one else has and they have a fair few of those!

 

The whole import shipping value saga has always been a gamble if the package is lost and is equally dangerous for Z1 and their local authorities export laws.

Sounds to me like someone in Fedex UK is into Z’s or knows the value of parts shipped from Z1:whistling:

Well I have finally had a response that just says, "I will start a missing package claim with FedEx. If you have any more questions just let me know and I will be glad to help.

*Please always include previous correspondence in replies*"

I have forwarded the email from Fedex to them admitting they messed up the delivery....

I need the MAF for my MOT by the 30th July though....... So looks like I'm going to be off the road for a while till this is sorted as mine won't pass the basic emissions with the over fuelling issue...... it stinks of unburnt fuel now....

I should have a spare MAF if you want to borrow it till yours arrives ??

Well I finally got a replacement last week left with a neighbour......

Took a while But 'Joel' from Z1 finally sorted out the replacement after quite a few emails back and forth....

So now she runs, but maybe breaking her now after the latest 'tin worm' find..... unless anyone has a good drivers side floorpan and sill???

It just seems to go from bad to worse.....

How bad is the "tin worm" find - can you post up a picture?

Well I finally got a replacement last week left with a neighbour......

Took a while But 'Joel' from Z1 finally sorted out the replacement after quite a few emails back and forth....

 

No problem mate, glad to help.

Hey Russ glad you got the MAF and can get the car running (Joel, some Rep is heading your way). Regarding the rust, it’s a common problem nowadays mate, but one that a lot of body shops / welders have seen plenty of times these days, so it isn’t as big a deal as it used to be, Jimmer can get sills and has a guy who’s got experience of doing it. Basically what I’m saying, keep the chin up, it can be sorted over the Winter and we can both be driving solid cars for next Summer :thumbup1:

Awesome, I get rep for having the right name! [emoji41]

Awesome, I get rep for having the right name! [emoji41]

 

You don't have the beard though!