Surprisingly this didn't take as long as I thought, but I've managed to get it ready within the weekend. So here's the progress photo's

 

This is how it looked when I picked it up from Lee on Saturday. It appeared as if at some point a silencer had been welded into the tip, so my mission was to remove the weld and try and make it look as acceptable as possible.

 

 

 

 

My first attempt Saturday was to try and hacksaw it off, but it was taking the piss out of me

 

 

 

(stupid 5 picture rule)....

Yeah go on then bud, I'll send them an email, see if I can get some sort of compensation. They'll probably tell me where to go though.

Thing is, they've sent you something different to what you actually ordered - and likewise why they pictured.

 

 

They arrived safely today- ta!! It's a shame they are wrong but they do look nice

Glad you got them ok Mandy :biggrin:

 

I've finally managed to send them an email explaining the mix up. Hopefully I will have a reply by the time I wake up tomorrow.

 

I attached your photo's Lee so they can clearly see the mix up.

 

Not too sure where we stand though as far as rights. I'm expecting that their response will either be that "Veilside don't make the evolution ones no more and that is their replacement, and if you want a refund you'll have to post them back" By that time the price of postage (which I'm assuming they won't be willing to refund) and of course the VAT will out way the value of the emblems or at least be very close, so it would probably be pointless. And the alternative I think will probably be that they do have the right ones but will once again want the wrong ones returning at our cost and then there'll be the VAT to pay again on the new ones. So it'll probably add another £60-£70 on top, which once again may be a little pointless.

 

But **** it you never know they may surprise me. Fingers crossed :lol:

Ok I did get a reply, more than one actually, and here is the first.

 

Hi Steven,

 

We are very sorry, that you have encountered this problem.

I have relayed your message with photos to VeilSide, for investigation.

Our purchasing manager has received VeilSide's official statement for

this issue over the phone.

So here it is.

*****************************************************

1) The old VeilSide Evolution emblem has been in use for many years in

the past. But our logos has been copied, and pirated by many overseas

unauthorized illegal manufacturers.

2) We have recently been able to get rid of remaining old emblem(without

the copyright mark) earlier 2013, and been able to start supplying the

new 2013 emblem from this year.

3) Our old Evolution emblem dimension was 25mm X 60mm, and our website

indicated the same dimension for the new emblem by mistake.

The actual dimension of the new emblem is 25mm X 69mm.

4) Unfortunately, the old Evolution emblem(without the copyright mark)

is no longer available, and we can not supply them any longer.

5) We are very sorry for this mishaps, but we sincerely hope that you

will accept this legitimate, and genuine true VeilSide new emblem, and

hope that you and your friends will appreciate this new item from

VeilSide.

Who knows, you and your friends may be one of the very few owners, who

has this new emblem in the UK?!

*****************************************************

 

We are very sorry for this mishaps.

The main cause of this mishaps were mis-information from VeilSide.

We have changed the photo in our website, and re-edited the details of

this item.

 

At this time, we have to ask you to understand the situation, and hope

that you and your friends would accept this new emblem from VeilSide.

If you require further assistance, please let us know.

 

Once again, we are so sorry, for this mishaps.

 

Sincerely,

 

********************************

Andy Utsumi

Customer Service

AutoStyle

e-mail: support@auto-style.jp

********************************

 

 

And then 10 minutes later they sent this one.

 

 

Hi Steven,

 

Forgot one thing.

When we sent your muffler photos to VeilSide, the person in charge

mentioned that he would like to know where did you purchased that

muffler, and the old emblem.

Do you happen to remember or have any information of the distributor, or

the name of the dealer in UK, or whatever store you purchased through?

 

Apparently, the VeilSide representative noticed your old emblem to be

quite different from what they have in their current record.

The space between the lettr (V) and the (e) seems to be further apart,

and VeilSide's current personnel has not seen that. (may be he is new to

a company???)

There may be a possibility that the emblem is very old and VeilSide do

not have the old record.

But there is also a possibility that it is the pirated version. And that

is why VeilSide wishes to know, where you purchased that muffler, and

that old emblem.

 

Copyrights infringement seems to be a big issue for VeilSide, and they

are considering to make investigation.

Perhaps you can help them.

 

Regards,

 

********************************

Andy Utsumi

Customer Service

AutoStyle

e-mail: support@auto-style.jp

********************************

 

 

Something tells me that they don't know this is a 20 year old system.

 

I'll send a reply anyway explaining the crack. but basically we're not guna get the old ones, thought it was a little too good to be true.

 

Oh wells.

Heh! Sounds like they are gonna send the Veilside police round. We will probably end up getting our exhausts confiscated :w00t:

Heh! Sounds like they are gonna send the Veilside police round. We will probably end up getting our exhausts confiscated :w00t:

 

 

Haha, I'd love to see them try :lol:

http://autostyle-usa.com/?pkey=item_info&i_code=VLS029A1910001&car_url=goods

 

Bless them, they've even put it on their website.

Definitely the proper emblem. Unless funkysi has a fake one too. Not sure who else has them to check

Yeah I don't think it'll be fake. The bloke at veilside won't understand how old it is.

I found an old picture on an exhaust at nengun or something that's the same and I'm sure they dealt direct wi vs in the past

Tis a shame, the original logo had a touch of quality and class to it, the new logo text seems a bit.... 'chavvy'?

Oh wow, they are different. LoL @ 'Fortune Favors the Brave'.

Interesting email Steve and good work at getting to the bottom of it.

Yeah, and to be fair, I think they've been spot on by admitting to there being an error and getting everything changed and updated quickly.

Yeah they have sorted it out, I'm thinking they don't get a lot of people ordering them. I should of known really, I checked the VeilSide website first and they show the 'fortune favours the brave' one and another smaller Veilside emblem on their site. And I initially contacted them about it, but they didn't even reply. And then I found the AutoStyleUSA site, When we were sorting out the order he was saying they would be coming from VeilSide I should of thought it'll be the picture on their website.

 

But anyway at least we've got something and remember 'you and your friends may be one of the very few owners, who

has this new emblem in the UK?!'

 

 

I replied explaining where the photo's came from etc and they sent me this reply

 

Hi Steven,

 

Thank you for your reply.

We will report to VeilSide that the original source of seller is

untraceable. (used parts from Japan)

We are so sorry for the mishaps on this transaction.

We hope your next order will go much smoother.

 

Sincerely,

 

 

But then they sent me another reply claiming that Si's is in fact a counterfeit, and it must be removed immediately and posted to myself so that I can send in for inspection.... honest :innocent: :whistling:

Oh wow, they are different. LoL @ 'Fortune Favors the Brave'.

 

It is ironic that the new "copyrighted" logos look like the fake ones!

Does doesn't it. Still nice though

 

But then they sent me another reply claiming that Si's is in fact a counterfeit, and it must be removed immediately and posted to myself so that I can send in for inspection.... honest :innocent: :whistling: