Bought a Kodak ESP E315 printer from currys 7 months ago and now its goosed...called Currys and they said i must contact the Kodak 0800 number for a service guy to take a look and decide if its goosed and fix or replace. I thought under the sale of goods act currys should sort it but there having nothing of it:no: Where do i stand lads on this?

It is down to the suppliers of the goods as they are an agent of kodak ,and you are right it is down to currys, threaten them with trading standards

You have to go to kodak, unless you have currys after care service. They only provide manufactures guarantee which you have to go through kodak. All it means is that if anything goes wrong within the first year, manufactures are liable for it and curry's cannot do anything expect maybe call them for you. Nothing you can do about as that is the standard procedure. Srry matre!

 

@source : used to work in currys!

Had a similar thing with comet, who I think have the same parent company. Friend bought a faulty sat nav but was too shy to complain and they insisted on repair rather than replacement. So off we went and pointed out the sale of goods act. Half an hour of polite 'discussion' later we were asked to leave. Mate then mentioned he'd paid by credit card and I think they sorted it.

You have to go to kodak, unless you have currys after care service. They only provide manufactures guarantee which you have to go through kodak. All it means is that if anything goes wrong within the first year, manufactures are liable for it and curry's cannot do anything expect maybe call them for you. Nothing you can do about as that is the standard procedure. Srry matre!

 

@source : used to work in currys!

 

Yep, that is correct - Currys, PC world etc use onlu manufacturers warranty and usually dont offer they own one (unless you pay additional monies). Speak to Kodak mate.

You have to go to kodak, unless you have currys after care service. They only provide manufactures guarantee which you have to go through kodak. All it means is that if anything goes wrong within the first year, manufactures are liable for it and curry's cannot do anything expect maybe call them for you. Nothing you can do about as that is the standard procedure. Srry matre!

 

@source : used to work in currys!

 

not being funny but most employees are unaware of the rights under UK law!! It is the seller not the manufacturer that is liable!!

 

Most shops will try not to honour this as it is too much agro & they know the manufacturer will deal with it.

 

Here is the section from the SOGA:

 

Your responsibilities for the goods you sell

 

You are responsible for the goods you sell and if a customer returns an item they purchased from you that is faulty (it does not conform to contract) because it

 

does not match the description

is not of satisfactory quality

is not fit for purpose .

 

you (not the manufacturer or supplier) are legally obliged to resolve the matter with the customer at any time for up to six years from the date of purchase, or in Scotland for up to five years from the discovery of the problem.

Any refund, repair or replacement you arrange with your customer relating to faulty goods must not cause them too much inconvenience and you will have to pay for other costs, for example, collection or delivery.

 

If you disagree with a customer's claim, you can ask if they are willing for you to send the item to a third party or the manufacturer for inspection. If the customer agrees you can do this, it is important to remember that the goods must not be damaged during this process.

 

Customers' rights remain the same whether the retailer is acting as an agent or principal.

you may have to fight them to get them to deal with this - ask to speak to the manager & quote the sale of goods act - they will probably back down!

FROM CURRYS WEBPAGE:

 

Most products come with at least a 1 year guarantee, so if your product develops a fault after 21 days and within the remaining guarantee period we will firstly offer you a prompt repair service. If a repair service isn’t available for your product will offer you a suitable replacement.

 

How do I return my product?

 

Store: You can return the product to one of our stores with proof of purchase.

 

Phone: If you need to have your product collected )it it's too big or heavy to return to store) please call our Contact Centre on

08445 61 12 34 and we will assist you.

 

Exchange/Refund: We will then give you an exchange or full refund plus any delivery charge paid. However, we do have the right to retain any charge paid for services which have already begun or have been completed.

 

So how do I get my faulty product repaired?

 

Store: You can return the product to one of our stores with proof of purchase.

 

Phone: If you need to have your product collected )it it's too big or heavy to rettrn to store) please call our Contact Centre on

08445 61 12 34 and we will assist you.

Had a similar thing with comet, who I think have the same parent company. Friend bought a faulty sat nav but was too shy to complain and they insisted on repair rather than replacement. So off we went and pointed out the sale of goods act. Half an hour of polite 'discussion' later we were asked to leave. Mate then mentioned he'd paid by credit card and I think they sorted it.

 

Comets are a completely different and much smaller company!

Well.

 

There is a correct Answer here lol.

 

Thanks to PaulC.

 

Basically it is the sale of goods act, not the production of goods. If someone be it individual or company are selling a product, they are solely responsible for it. They are your point of contact.

 

Another factor of the Sale of Goods act is that an item must show durability.

 

Obviously it has developed a fault and is no longer durable.

 

Even if a sales agent states, as per company policy you need to contact the manufacturer, - Company policy does not Affect Your statutory rights, and the sale of goods act is a statutory right.

 

I hope this Template letter helps out:

 

 

Your Name and Addres to the Right

 

Sellers Name and Address

 

Date

 

Ref: Sale of Goods Act 1979 (as Amended)

 

Dear Sirs,

 

On [DATE] I bought a [MAKE][MODEL][iTEM TYPE] from your store in [LOCATION]

 

Unfortunately the item has developed the following fault/s:

 

* [FAULT DESCRIPTION 1]

* [FAULT DESCRIPTION 2]

 

As Per the Sale of Goods act, the item is not fit for purpose and has not shown any signs of durability. As you are the seller, it is your responsibility to resolve these issues and I do not appreciate being forwarded to the manufacturer, when the Sale of Goods act clearly states I should not be fobbed of to manufacturers and that the seller is responsible.

 

Please respond to me within 10 days of this letter with a proposed solution to my issues.

 

 

Kindest Regards

 

 

[NAME]

Well.

 

There is a correct Answer here lol.

 

Thanks to PaulC.

 

 

Ah, smug mode! :smartass:

lol well Taz was right too, but you were more in depth :D

Yup Paul C is totally right there. And the item has to be fit for the purpose for which it was sold too. One wouldn't normally expect an electrical item to break 7 months after purchase therefore it's not fit for purpose. Go back to Curry's & tell them they're legally obliged to replace the item & if they refuse start talking really loud. That usually works for me!

They might chuck you out too!!!

They often look like they are gonna do that. I go in most weeks to sample their massage chairs lol

John Lewis is the best. They are far too polite to say anything!!! And you get a 5 year warranty on some stuff

I agree Roobarb. They also price match anyone.

Another vote for John Lewis, they're a great retailer. And the price match is fab. I got a really good Bosch dishwasher from there years back, price matched so it was about £180 cheaper than rrp!

Had a similar episode with a Kodak camera and comet, it broke and was told to contact Kodak themselves, I kicked a fuss as I was off on holiday and I made the shop assistant ring Kodak whilst I wad there in the shop, Kodak told him to replace immediately, LOL.

thanks for all the help and advice guys...looks like ime going to Currys tomorrow after work for some whoop ass:laugh:

I got it sort of right,lol let us know how you get on mate

I got it sort of right,lol let us know how you get on mate

 

sure no prob...

Znut, do the letter I said, and take it in store, telling them your sending it to head office. Obviously you may have to use a friends printer to print it though :S

Znut, do the letter I said, and take it in store, telling them your sending it to head office. Obviously you may have to use a friends printer to print it though :S

 

good idea bud..cheers

http://www.moneysavingexpert.com

 

for anything and everything.. legal or just damn annoying.. this is where to get some advice.. and template letters too..

We had the same with a pair of JCB drills/screwdrivers that we bought from B&Q. The wife took them back as they'd stopped working and they were only a year old (well within the 5 year warranty). Dosey mare in B&Q customer services first insisted that B&Q didn't sell JCB drill...wife go's to shelf and grabs a pair of JCB drills!!

 

then dosey mare insists that, yes they do have them (funny that) but that ours are out of warrenty??

 

5 year warrenty puts paid to that argument...so the line changes to 'yes they are covered by a 5 year warrenty but B&Q only honour the first year and that we had to contact JCB directly'

 

Wife phoned JCB and basically confirmed that B&Q dosey mare was talking out of her ****ing hoop!!

 

We're heading back down to B&Q tomorrow to give dosey mare a kick in the **** for being a ****!