Many of you know or don't I maintain IT wise a fairly large call centre in my home town as my main job.

 

our technology is fairly top spec and all our calls actually come in from a high speed internet leased line.

 

These calls use a technology called sip and depend on the high speed line to work !

 

So today my bad luck started and I made a huge fook up that caused major downtime of the full centre.

 

It all started when my assistant and I were trying to cable pull some standard catv network cable through

a floor space that wasn't bairly 1ft high. when trying to find out how to pull the cables we discovered that

our main leased line had an extra 20 or so metres bundles at one side so plan set in action we decided it

would be a great idea to partially pull that cable backwards and tie a guide rope on and pull it back.

 

All was going well until we heard the worst sound you could possible get from a busy call centre.

 

Nothing but silence !!!

 

Then suddenly major complaints from everybody saying there call and internet just got cut off.

 

In a major panic I ran back to the patch panel to find that the fibre cable which we were pulling on was

no longer attached to the wall and was swiftly dangling in the wind.

 

I quickly informed the floor manager whom suggested "ok, we can use the backup line which is a cable modem"

 

at which point my face dropped as I remembered that was one of the cables we also just pulled completely out

of the ducting and was now no longer usable.

 

Well after a mass panic attack and pure luck we pulled the original cable back through and the damaged fibre

line and after 20 minutes of configuring we were up and running with the backup system.

 

Now the cable we snapped we couldn't personally fix so an engineer from our isp had to get called out at cost.

 

Lesson to be learned is that if you see a cable and think it can be used as a pull cord : think again.

 

I seriously felt 90% fired when it happened but all is well now and hopefully I wont be so idiotic in the future.

 

what a rough day I've had; now on my way home for a late dinner and a few bears.:yes:

Glad all turned out ok in the end.

 

Nothing worse than excess wires too, I know what your talking about. I would of been dreading explaining it lol.

 

tbh, the cable modem would have probably been to slow to handle it all anyways :D

Think you need to have a rest mate..lol

Happily sell you a resilient solution... :shifty:

Sounds like a total bitch of a day, enjoy those beers tonight!!

God a rough 24 hrs mate get a big drink:biggrin:

Few beers, and less bears mate !

 

Alan...........

Although in retrospect, if you can deal with that, have all the beears you can handle !

 

Alan........