I bought and paid for a pair of recaro sets for the zed that was

 

Sport Seats - Trim Finish: Ambla Leather black / Dinamica Suede black

Sport Seats - Optional Extras: With Belt Guide

 

Package price: 2 seats, 2 universal frames, 2 sliding runners - £1275.81 – Total price. They confirmed this twice.

 

I sent the money by paypal as agreed then got an e-mail saying they wanted more money as they had made a mistake. It was about another £50, I was less than impressed and asked for them to send me the seats at the agreed price or issue me with a refund.

 

Here is my mail

 

Garreth

 

Thanks for the refund, "unfortunately a lack of planning on your part should never constitute an emergency on mine!". My advice would be to ensure your website and price lists are up to date. From someone else who runs their own company if we make a mistake that disadvantages our customer its "our fault" .

 

Im not trying to be an ass but in my opinion this has been handled very badly, you cant really send someone an e-mail saying "total price" and then state that you have just checked "the latest 2009 price list". Then come back to me asking for more money after I have already paid?.

 

£48 is neither here nor there but the principal of it is really bad in my opinion, you cant expect your customers to be happy to pay for your mistakes. if your business is run like this then it gives me reservations about paying for goods that will not potentially arrive for a month or so.

 

Martin

 

 

Question is does anyone know where else I can get these seats from for this price or just slightly more who is reputable?.

I'm pretty sure, once you've paid for them, and the transaction is complete, they cannot change the price, you should've stuck it out mate....

I thought that but I ran the risk of pissing them off so much they would shaft me completely?

I'm pretty sure, once you've paid for them, and the transaction is complete, they cannot change the price, you should've stuck it out mate....

 

Not necessarily true. It would depend on the terms and conditions of the website.

I'm pretty sure, once you've paid for them, and the transaction is complete, they cannot change the price, you should've stuck it out mate....

 

once they have accepted a payment for the price they confirmed to you, a contract is made, your own that product. they advertised it, you made payment, they accepted payment, the item is now yours! you own it, ask them to send you YOUR seats

They cannot change the price, you pay for what is listed. If they try that crap on, tell em you will take legal action unless they send your goods.

once they have accepted a payment for the price they confirmed to you, a contract is made, your own that product. they advertised it, you made payment, they accepted payment, the item is now yours! you own it, ask them to send you YOUR seats

 

They cannot change the price, you pay for what is listed. If they try that crap on, tell em you will take legal action unless they send your goods.

 

As I say it all depends on the terms and conditions of the website. They may legitimately claim that an order is not accepted until the goods are despatched.

As I say it all depends on the terms and conditions of the website. They may legitimately claim that an order is not accepted until the goods are despatched.

 

In that case, the terms and conditions would have to state 'we can charge what we damn well choose to'

 

Internet or not, they have to abide by the sale of goods act, and in this case, the contract was complete. You own the seats, they are legally obliged to send them.

This problem relates to contract law not the sale of goods act. The question posed is what constitutes an offer and acceptance.

 

"An electronic confirmation of an order may be no more than this, i.e., it may not constitute an acceptance of an order but serve only to identify and warn customers of orders placed unintentionally"

 

Site provider's terms and conditions normally spell out precisely what action will constitute acceptance. For example, terms and conditions may specify that acceptance will not occur, and a contract will not be formed, until the goods are dispatched (Argos incident, Aug 2005). It follows that the retailer can withdraw the advertisement prior to the dispatch of the goods - regardless of whether payment had been made or not.

 

In that case, the terms and conditions would have to state 'we can charge what we damn well choose to'

 

Internet or not, they have to abide by the sale of goods act, and in this case, the contract was complete. You own the seats, they are legally obliged to send them.

TBH it does not matter what the law staes or his consumer rights - if the sellor wants to take exception he can - and therefore tie up his money for god knows how long - thus preventing him from geting on with the task of buying seats etc etc.

 

I think you did the right thing (got your money back)- even though technically - they did the wrong thing ;-))

Anyone know a good supplier for this stuff?

Demon Tweeks ?

Site provider's terms and conditions normally spell out precisely what action will constitute acceptance.

 

Site terms (or indeed any companies T's & C's) are NOT law. They are how the company would like the law to be! If you press any company to adhere to their policies through legal action, they will back down.

An instance of this would be if I said (via my company's T & C's,) I own your house if you do not pay me within 3 seconds of placing an order!! Not really going to stand up in court lol.

 

I think you did the right thing too in taking a refund. The company does not deserve the trade - they are probably near doubling their profits and yet would rather lose an order :confused:

I am not condoning the companies business practicies. Certainly they could have dealt with the situation better. The best policy was definately to get a refund a take your business elsewhere. It's just not worth the hassle and they don't deserve the business.

 

It is certainly true that a companies terms and conditions do not automatically state law. However, terms and conditions can be legally binding - the whole point of having them.

 

In this case my answer is based on case law - not this particular companies terms and conditions. I have cited the Argos case which relates to a pricing mistake on their website for which customers had ordered and paid for. Argos were not bound to deliver the goods.

 

Site terms (or indeed any companies T's & C's) are NOT law. They are how the company would like the law to be! If you press any company to adhere to their policies through legal action, they will back down.

An instance of this would be if I said (via my company's T & C's,) I own your house if you do not pay me within 3 seconds of placing an order!! Not really going to stand up in court lol.