my mam and dad have bought some furniture, about 600 quids worth,

 

online company, over a month ago.

 

they dont answer the phone or return e-mails,

 

but they did a few weeks ago?

 

 

is there a certain trading standards or something?

 

feel a bit let down as ive bought a million things online, and be a shame to be disapointed.

 

http://www.alfresia.co.uk/ is the name of the company purchased from

i would be slightly worried as it says super fast delivery possibly next day......dodgy one, possibly gone bust?

hmm maybe :S

 

where do i stand then?

 

how can i find out if they have gone bust, or is there a way of getting money back?

how were the items paid for ?

hopefully our parents paid by credit card........this can be cancelled i believe or you can contact the bank to see about getting your money back.

 

No sure how you can find out if they are bust....wikipedia or google them

Not sure if you should contact the trading association or something?

Tell them to contact Consumer Direct . Furniture can take a long time to be supplied to the seller by the manufacturer . Mine took two months ( German manufacturer ) , then one of the wardrobe doors was not the right type . Nearly three months after that , still not resolved . But Consumer Direct took the details on the phone and advised me about sending a letter by Recorded Delivery , and if there is no satisfactory result after that , they get involved .

Edited July 8, 200916 yr by Slowhand

hmmm sounds very familiar to me...i had a run in with a co called essex teak last year...basildon area....got trading standards involved and got my money back...wouldnt surprise me if they traded under a different name

 

looky here

http://www.google.co.uk/search?hl=en&safe=off&rlz=1T4GGLG_enGB311GB311&q=+alfresia+trading+standards&meta=

dad soke to them now,

 

cancelled the order.

 

 

they didnt have the materials for the furniture, so just didnt reply,

 

asked do we want to do another order :rofl:

 

thanks anyways