Last week i posted problems with me motor and the ecu would not go into diag mode, put in an ecu from jap import to find problem solved, but as i have uk manual needed to find out if it was just ecu or newly fitted chip gone tits up, so after seeing how the SE chip rocks with some of you guys i decided against my better judgment to ring em. I explain ecu is already chipped and i just need the chip it self so i can fit and check things out, "will call back in 5 mins" they say, "will ask Pete" let me know soon then so i can catch tonites post, over 2 hours later i call back, different bloke this time goes off and asks Pete,NO, gotta send ecu to them, okay i say can do by special delivery but now it's too late for tonites post will do tomorrow, i explain that as it's only a job that takes the same amount of time to smoke a fag, can they repost same day back as it's delivered, yep can do, so Wednesday afternoon i call to sak if ecu is there safely, "no we ain't got it"

strange i say on the royal mail website it was delivered at 10.30am this mornin, "oh that will be the one Pete is working on now "

so i again ask that it goes to post office by 4.30pm, no probs he says. So next day no Ecu, i call em up asking if ecu sent, " no mate it's still sat here in a box unopened" i explained what i was told the day before and it's a" Oh right that one, yeah it's done, we missed last nites post, as it's 5pm weve missed todays as well, cos we ain't boxed it up yet" NOT HAPPY !!!!!

Assuming it goes in post today, i won't have this now till Monday afternoon, a full 7 days for a job that costs over £200, the time it takes to have a quick fag and as ever the usual lies and getting messed around, which is why i stopped using them 3 years ago, some things never change !!!!!!!!! It was after putting thousands of pounds their way years ago and getting this treatment, i was ready to punch Pete's lights out, only me mate literally held be back at the time and now i go back for one little thing like this and get same treatment, SHITE...........

Smithy

My View:

 

Many of you know that I had a bad experience with SE a long time ago. I have since spoken to Pete to resolve the issue. Pete admitted that what was done was wrong. He apologised and did some work on my car for free to make up.

 

I no longer have any gripes with Pete or SE. I do consider him to be one of the leading experts on Z's in the UK but unfortunately it seems that he is doing too much at once and struggles to keep up. I'm not saying he is a bad Manager etc etc but I feel he is wearing too many hats. He would probably be more effective if he stuck to being subject matter expert on these cars, almost like a consultant, advising on solutions, helping the workshop guys, evaluating new products/solutions etc etc.

 

He needs a decent Workshop/Office Manager (title irrespective) who is VERY customer focused, to EFFECTIVELY plan and organise the workload and who keeps in contact with the customer. This is the difference between a knowledgeble company with great potential (but with teething problems) and a overall fantastic company with supreme reputation.

 

Just my 2 cents........

 

Anders

right lets get this straight.

You guys are having a benny over a garage. Do you not have anything better to do? If you dont like the garage then dont go there. Is it really not so simple?

 

All I can say is you need to get out more if this is the best use of your time!

Originally posted by Clarkey:

right lets get this straight.

You guys are having a benny over a garage. Do you not have anything better to do? If you dont like the garage then dont go there. Is it really not so simple?

 

All I can say is you need to get out more if this is the best use of your time!

 

LOL, it all seems so simple put like that

 

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Why has this thread not been closed?

 

 

 

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Originally posted by Clarkey:

right lets get this straight.

You guys are having a benny over a garage. Do you not have anything better to do? If you dont like the garage then dont go there. Is it really not so simple?

 

All I can say is you need to get out more if this is the best use of your time!

 

I agree!

 

 

 

 

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Well it's not just 300z's that SE seem to have trouble with, a couple of 200SX owners I speak to often have had to put up with massive delays when they've had work done on their cars.

Good thread guys!!!!

 

Its amazing what topics will actually kick everything off.

 

Smithy got any other topic starters???

 

Leigh

 

 

Oh look, Is that Pete Beale talking to Dot Cotton.

LOL

I agree TT why did this thread get past the starting post

Originally posted by Rick:

I agree TT why did this thread get past the starting post

 

We do not live in a democracy my friend but a dictatorship! LMFAO

 

 

 

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