Ok, i placed a $3500 order with z1motorsports for some new tubs, decats and downpipes a couple of weeks ago........alls good and well. I foned up customs, paid the import tax (grudgingly!!!!) and changed the delivery address at the same time. So they'd be diverted to Jimmer instead of coming north of the border.

 

So when i arrived home this afternoon to find them sitting in my living room, i wasnt impressed! :rant: :rant:

 

Unhappily, i called up the "very helpful" people at FedEx customer services. Who continued to tell me that since they had made the f**k up, the couldnt do anything about it except refund my shipping costs........via Z1! So not only have i got the final parts needed to complete my engine rebuild, sitting in my living room, and need to hassle a company on the other side of the pond, i also need to find another courier to get them down to jimmer in bristol!

 

Ok, rant over.

 

But seriously now.....

Anyone got any suggestions for reasonable couriers????

 

Cheers for any help

 

Mikey

Try CeeJay, It's what he does! ;)

It wouldnt of hurt Fed Ex to have picked up and delivered them for you seeing as they owe you money?

exactly, i wouldve been more than happy for them to come back to my house tomorrow, pick them up and redeliver them to the correct address!!!!

Anyone got any suggestions for reasonable couriers????

 

Cheers for any help

 

Mikey

Jimmer will come and pick it up, it's no trouble, he's good like that :D

FedEx UK at Stanstead are absolutely useless. I ordered a load of stuff from Z1, excellent, got the packages out to the UK in no time at all. Took about 3 days from placing order to the goods landing at Stanstead.

 

I get a call from FedEx credit line who advise me that I have to pay about £100 in tax. No problems I thought, this was on the Wednesday. I paid promptly and was told that my goods would be dispatched and should arrive Thursday. Thursday came and went, and nothing. Check FedEx tracking and they are still awaiting clearance. 'WTF?' I thought, so called FedEx credit line and yes, I had paid and there was a payment against my goods. I was then given a number to FedEx customer helpline who said they had no record of payment!!

 

So, I call up the following day (now Friday) after checking my online tracking STILL awaiting clearance payment. So, I speak to the woman at the FedEx credit line and she assures me that I have made a payment. This phone tennis between their two departments carried right on over the weekend and into Monday and Tuesday!

 

Why the **** can't these two departments talk to each other? Is it really that complicated? I must have made about 10 - 15 phone calls trying to sort out this mess because their company couldn't do a simple think like call their other department to get a payment reference code which I was given and the customer help line couldn't take.

 

I got the goods about a week later! Ridiculous!

tbh I had absolutely no problems with them at all, very helpfull on the fone and apart from a slight delay (1 day) at inverness which always happens whoever is the courier because none of them like going any further north all was good.