This is a mail I hve sent to Nissan Acocks Green and also Nissan UK, my story of buying 2 headlamp washer covers, what a JOKE!

 

To whom it may concern,

 

I have just been to collect two headlamp washer covers (part number 28648-37POO) which I ordered on the 1st June 2002, once I returned home I was ready to fit them, I discovered that one of the headlamp washer covers was not the right part, I called the Nissan parts department at Colliers, Acocks Green, Birmingham.

 

I spoke to 'Dave' first of all who understood what the problem was and took note to the fact that I had travelled from Coleshill to fetch the parts (on the off chance as nobody had called me to tell me they were in stock for me) he then passed me onto 'Mr. D' as Dave called him, he proceeded to explain to me that I needed to take the part back to him in Acocks Green, this is not convenient for another week but could do so then.

 

'Mr. D' then said he needed the part back so he could reorder another headlamp washer and send the incorrect part back to Nissan, so they could compare them and wouldn't get it wrong next time, surely no way to run a warehouse for parts despatch is it?

 

He told me I would have to return it within 7 days or I would be stuck with it, I didn't know this 7 day limit as I was not told when I bought these parts. He said he could order a new one but it could be wrong again, I fail to see how this is possible as Nissan should know which part goes on which car, shouldn't they?

 

Mr. D then changed his attitude towards me, he became very stroppy and unhelpful and began to talk down to me, this I do not appreciate from anyone. He kept repeating that he needed the part back to order the new one, I told him that I understood this but cannot understand how they would send the wrong part again.

 

Mr. D then I guess must have had enough and cut me off, well at least he thought he did as I was able to listen in on all the Parts departments discussions on things for a good 25 minutes, for example;

 

Mr. D spoke about me and the fact that I expected a miracle over the phone, No Mr. D I expect the right part when I order it and not a bad attitude when I want it replaced. Mr. D was asked if he had calmed down yet by another member of the parts department.

 

I also know that a companies account is now clear and you can supply there parts by 4pm today not before as your drivers are already out on their runs.

 

I also know that you have ordered a bracket and an Air-Con pipe for a customer even though it's not needed, I heard the guys in the parts department talk about all the above and more.

 

I am far from happy about being cut off, I am far from happy about being spoken to like I was a child and also far from happy as I was talked about, shame I was listening wasn't it!!

 

This is not acceptable.

 

I am a member of the 300ZX club and I have been for 2 years. I will be posting this email to all the members of that forum, Nissan has a terrible reputation with 98% of 300ZX owners and most of the 200SX owners too, it is not a place to take your car for a service or to have any repair work carried out. I have heard many, many bad experiences with Nissan but gave Nissan the benefit of the doubt but unfortunately you can't even get the order of a headlamp washer cover right.

 

This is unacceptable.

 

I shall be also forwarding this email to Nissan UK.

 

I await your response.

 

Matty.

 

 

Told you it was bad.........scary listening on some of the things they were saying about customers cars!

 

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That's truly appalling. I do know about the 7 day parts back thing as I've had that before. Fortunately we had a typed copy of the list that we had given them and Nissan were the ones who had ordered the wrong part so they were stuck with it.

 

Let us know how you get on and if you get a reply, if any.

 

Anita.

Sorry to hear about the bad service you have got from Nissan Matty, that sucks!!.

 

If you still need the headlamp washer covers I have got two you can have. They are as new M8 so send me your address and they are yours for free.

 

seez ya!!

 

Simon H

typcial service from mandellas i am sorry to say. hope you get it sorted man.

 

steve

Shocking!

 

I hope the twat Mr D gets a proper fisting.

You're right though I wouldn't take my car to nissan, no way, neither would most other from our board. However I'm sure not all of them are as bad.

 

Funny that he should have left the phone off the hook, hehehe.

What can I say Mat Lad!

 

Ask La Big Mac how Nelson respond to the 7 day parts back thingey! Most rewarding story bud...surprised that nobody reacted to the thread I posted a while back about Nissans global customer services. Nowt new in all this, we should ALL know better and expect shite service to be fair!!!

 

 

 

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Originally posted by Timmy_Turbo:

What can I say Mat Lad!

 

Ask La Big Mac how Nelson respond to the 7 day parts back thingey! Most rewarding story bud...surprised that nobody reacted to the thread I posted a while back about Nissans global customer services. Nowt new in all this, we should ALL know better and expect shite service to be fair!!!

 

 

well i had to order a lamda sensor yesterday ASAP and they would not sort me out with my chassis number only a uk one, could have argued till i was blue in the face and they did not want to know anything.

i tried two different Dealerships then one in or near maidstone and they sorted it out straight away ?????