i need advice with my on going problem with bt i have been paying £27.99 for "8 meg" for well over a year. anyway my speed has been all over the place from 36kbps to 7.5 meg ever since i have had it then 2 weeks ago they tested my line speed and said i could only get 1 meg to which i said no i get 7.5, the problem with my line is causing it to say 1 meg. so he checked next door they could all get full speed. so he said phone technical help line and they would send an engineer out. three phone calls later and over an hour and half on the phone, im still no closer to getting my problem sorted they keep saying its your computer or its your router or some crap. so now im thinking of taking it further as i have been paying for a service that they havent given me, all my faults and calls are on there systems to prove it i have phone bills of all the calls to there "technical :rofl: " helpline which i want back too any ideas

WARNING - Bulshite Alert!! (BT, not you Paul ;))

 

What the hell has to stabilise??

 

Sounds more like BT's way of getting you off their back for a week or so!!

 

On the 8Mb service the hubs have to learn and adapt to the line, so it's not utter BS. This came from a mate of mine who is on the 8Mb ADSL service & development team.

im back to 7.56 mb now untill tonight as soon as 5pm comes i'll be back down to less than 1mb

Do you have any neighbours or friends locally on the same service who would be served from the same exchange ? If so compare performance with them.

Do you have any neighbours or friends locally who would be served from the same exchange ? If so compare performance with them.

yes they still get full speed when mine drops, if BT test the speeds of our lines , mine says 1mb and theirs says full speed

In that case you probably have a cabling fault somewhere. Also possible that your router is faulty. A decent BT engineer ought to be able to sort it out.

 

I'll have a word with my mate to see if there are any 'special' actions that can be taken on their part.

is this what you mean

DSL Status: UP

DSL Modulation Mode: GDMT

DSL Path Mode: INTERLEAVED

Downstream Rate: 8128 Kbps

Upstream Rate: 448 Kbps

Downstream Margin: 13 db

Upstream Margin: 25 db

Downstream Line Attenuation: 19

Upstream Line Attenuation: 9

Downstream Transmit Power: 0

Upstream Transmit Power: 0

 

PVC Connection

 

Encapsulation: RFC 2364 PPPoA

Multiplexing: VC

Qos: UBR

Pcr Rate: 0

Scr Rate: 0

Autodetect: Disable

VPI: 0

VCI: 38

Enable: Yes

PVC Status: Applied

More...

 

 

Is this when performance was good or bad ? If it was good at this time, then can you post another when it was bad.

I got 957Kbps Is that any good....?

Is this when performance was good or bad ? If it was good at this time, then can you post another when it was bad.

i get this at any time good or bad i have changed routers to see if it was a faulty router but it was still the same

My mate had this to say. :-

 

The first thing I would look at is the internal wiring in the house. It sounds daft I know but it can have a huge effect on the line. I would start by removing all the internal wiring and run it on the incoming point only. If this improves the issue you either have a problem with the internal wiring dropping connection speed or interference from an outside source. There is a replacement socket for the main box that can reduce interference from the Xtn wiring.

If this fails to improve the line quality the line would need to be changed as it is picking up 'high frequency cross talk interference

Any engineer can do this but won't be able to test the line to see if there is any improvement. It's a case of suck it and see!

Right i have just been through all this with BT

 

I was getting very good speeds at my old house but moved and had it installed, again the 8mb and it was shite.

 

Now just to clarify when BT say 8mb thats not what your likely to get, most of the lines in this country wont support true 8 or 16 etc mb but more likely 5 or 6 mb and even then thats just what your line will support its not what you will get as a download speed as in the exchange they have server cards, usually 32 or 64 which is shared between residencial and business addresses and the spit will depend on how much business there is!! again it all depends on what time you go on, in the evening more residencial will be on so them server cards will be devided between the people who use it so again the speed will go down.

 

Right back to my problems LOL

 

I was getting a line support of 2.6mb and a massive DL speed of between 100kpbs and 240 kpbs which is utter rubbish!! so i do what i do best and complain as i need a decent speed as i work from home and all the systems i use are web based so its pretty important!! anyway to cut a long story short after refusing to speak to India!! i spoke to the broadband centre in dublin and cardiff who arranged an engineer to come out and my line was faulty, he fixed it and my line now supported 5mb BUT still no faster downloads!! so back onto them again saying that basically its not now a fault at my house but theres obviously a blockage somewhere else!! anyway an engineer checked the box at the end of our estate and since then happy days i get around 3000 kpbs :)

 

So my advice is stick at it and complain, ask for a manager, tell him how important it is say you want an engineer out and dont take no for an answer ;)

 

Mike

ps this is a great speed checker site

http://www.speedtest.net/index.php

talk talk from the car phone where house.

£19.99 a month, 8meg broadband.

free land line calls any time of day!

thats what im on.

talk talk from the car phone where house.

£19.99 a month, 8meg broadband.

free land line calls any time of day!

thats what im on.

 

 

But that doesn't make any difference, as the copper still belongs to BT. If they don't have their act together then you still have poor performance.

But that doesn't make any difference, as the copper still belongs to BT. If they don't have their act together then you still have poor performance.

sorry :cry:

:D

It's the same problem with most of the ISPs, unless they own their own infrastructure, like some of the cable companies, then most of them rely on BTs bit of wet string (that is up to 70 years old) for the last mile.

it seems to be happening the same time every day from 5 pm and gets slower as the night goes on, as slow as 36kbps. BT india keep phoning me to see if its fixed even though they havent done anything to fix it, its not these guys in indias fault as they ask you a question and look it up on thier computers but dont have a clue what they are on about. what pisses me off the most is every person i speak to tells me something differant a guy i spoke to 3 weeks ago was the only person who listened he did a line test "no fault" he tested the speed of my line "1meg" is all i can get down my line, if its tested in the day time its 6.5meg which is the most my area can get. so he said phone the "technical" helpline the day after and he would put it on the computer what he found and they should send and engineer out 3 weeks later they have listened to what he said and im still having problems. its time to get in touch with OFCOM i think