i need advice with my on going problem with bt i have been paying £27.99 for "8 meg" for well over a year. anyway my speed has been all over the place from 36kbps to 7.5 meg ever since i have had it then 2 weeks ago they tested my line speed and said i could only get 1 meg to which i said no i get 7.5, the problem with my line is causing it to say 1 meg. so he checked next door they could all get full speed. so he said phone technical help line and they would send an engineer out. three phone calls later and over an hour and half on the phone, im still no closer to getting my problem sorted they keep saying its your computer or its your router or some crap. so now im thinking of taking it further as i have been paying for a service that they havent given me, all my faults and calls are on there systems to prove it i have phone bills of all the calls to there "technical :rofl: " helpline which i want back too any ideas

Copy your hub stats and post hem here and we can take it from there. I am also on BT and the hub is a little shit

Copy your hub stats and post hem here and we can take it from there. I am also on BT and the hub is a little shit

how do i do that

Either goto your hub manager or 192.168.1.254 in your web browser, copy and paste

Unless you have changed your IP addresses

BT are shite.

 

My mate had ongoing problems when he moved house. Using the exact same equipment/setup in the new house the connection constantly went off.

One time for a week!

All BT would say is "it must be your router/PC". *****x!

They just read the same script of excuses all the time. :xxx:

 

Eventually he forced them to get an engineer to check the line/exchange and they found a fault there.

is this what you mean

DSL Status: UP

DSL Modulation Mode: GDMT

DSL Path Mode: INTERLEAVED

Downstream Rate: 8128 Kbps

Upstream Rate: 448 Kbps

Downstream Margin: 13 db

Upstream Margin: 25 db

Downstream Line Attenuation: 19

Upstream Line Attenuation: 9

Downstream Transmit Power: 0

Upstream Transmit Power: 0

 

PVC Connection

 

Encapsulation: RFC 2364 PPPoA

Multiplexing: VC

Qos: UBR

Pcr Rate: 0

Scr Rate: 0

Autodetect: Disable

VPI: 0

VCI: 38

Enable: Yes

PVC Status: Applied

More...

I am so envious :cry: , according to those stats you should be downloading at 8.1 Meg(ish), what is your actual download speed ?

Bang your phone number in here

 

http://speedtester.bt.com/

Do you download a lot of films etc?

BT have a "fair usage" policy so they may be throttling you. So to speak.

Bang your phone number in here

 

http://speedtester.bt.com/

474kbps :headvswal

Do you download a lot of films etc?

BT have a "fair usage" policy so they may be throttling you. So to speak.

no i dont download films i never go over or close to my limits

Looks like maybe some softwarwe is sapipng your bandwith

Try here also

 

http://speedtest.patmedia.net/

Looks like maybe some softwarwe is sapipng your bandwith

but it can be ok sometimes then it will drop off mainly after 5pm it does this through my mac, pc, 360, ps3, ds and my wii even if my computer isnt on

Try here also

 

http://speedtest.patmedia.net/

Last Result:

Download Speed: 829 kbps (103.6 KB/sec transfer rate)

Upload Speed: 375 kbps (46.9 KB/sec transfer rate)

That is pap, have you restarted yout home hub, power cycled it ?

thats uplugging all the leads and turning it off as well as my pc isnt it

No just go to your browser or hub manager ad reset, or power cycle the hub

No just go to your browser or hub manager ad reset, or power cycle the hub

done 422kbps

OK, now pull the power from you hub, leave it 30secs+ and wair for it to reconnect

"Apparently" according to BT you shold wait 3 - 10 days for the hub to stablise its connection speed, pisses you off but give it 5, then check your hub stats and see what it says

"Apparently" according to BT you shold wait 3 - 10 days for the hub to stablise its connection speed............

WARNING - Bulshite Alert!! (BT, not you Paul ;))

 

What the hell has to stabilise??

 

Sounds more like BT's way of getting you off their back for a week or so!!

WARNING - Bulshite Alert!! (BT, not you Paul ;))

 

What the hell has to stabilise??

 

Sounds more like BT's way of getting you off their back for a week or so!!

it is bull shit i have waited 18 months for the fookin thing to stabilise and thats what they told me tonight aswell

WARNING - Bulshite Alert!! (BT, not you Paul ;))

 

What the hell has to stabilise??

 

Sounds more like BT's way of getting you off their back for a week or so!!

 

 

Agreed, I used to have a crappy USB modem and that didn't need to "stabalsie" max speed all the time on that

OK, now pull the power from you hub, leave it 30secs+ and wair for it to reconnect

done that and reset my pc for the same time

Last Result:

Download Speed: 529 kbps (66.1 KB/sec transfer rate)

Upload Speed: 376 kbps (47 KB/sec transfer rate)

Agreed, I used to have a crappy USB modem and that didn't need to "stabalsie" max speed all the time on that

thing is i never had one problem when i was on 2 meg all started once they put me on "bt max" :xxx: