I recived an Email today from the guest department

at Mitchells and Buttler, please see below.

 

Dear Mr Dawson

 

Reference No. 214205

 

Thank you for your e-mail and for taking the time to contact our Guest Services Department. I am very sorry that we have given you reason to write and complain.

 

The details of your e-mail have been brought to the attention of both the Restaurant Manager and the Retail Business Manager for this area, and I have requested that the points you have raised are investigated.

 

Our Restaurant Manager would like to personally apologise for your disappointing visit and fully respond to the issues you have raised. Unfortunately, we do not have a contact number for you and I would therefore be grateful if you could call us within the next 7 days and leave a daytime number for us to pass on.

 

Once again, may I thank you for contacting us. If you have any queries concerning the progress of this investigation, please do not hesitate to contact us at the address below or by email.

 

 

Yours sincerely

I recived an Email today from the guest department

at Mitchells and Buttler, please see below.

 

Dear Mr Dawson

 

Reference No. 214205

 

Thank you for your e-mail and for taking the time to contact our Guest Services Department. I am very sorry that we have given you reason to write and complain.

 

The details of your e-mail have been brought to the attention of both the Restaurant Manager and the Retail Business Manager for this area, and I have requested that the points you have raised are investigated.

 

Our Restaurant Manager would like to personally apologise for your disappointing visit and fully respond to the issues you have raised. Unfortunately, we do not have a contact number for you and I would therefore be grateful if you could call us within the next 7 days and leave a daytime number for us to pass on.

 

Once again, may I thank you for contacting us. If you have any queries concerning the progress of this investigation, please do not hesitate to contact us at the address below or by email.

 

 

Yours sincerely

Result! :D

Nice one Alan!

Our official response is:

 

 

Sack the witch!!

 

 

:rofl:

Our official response is:

 

 

Sack the witch!!

 

No No. :nono:

 

Read this bit and wait for alan to let us know what she has to say.

Our Restaurant Manager would like to personally apologise for your disappointing visit and fully respond to the issues you have raised.

 

This complaint has gone all thru the Toby Inns system.

The Area manager is involved and the Manageress at the Stonebridge site has been severely reprimanded. she will no doubt apologise personally to Alan who is representing the club in this matter. Lets wait for the apology.

I sense a massive victory is upon us. Thanks to Alan :bow:

 

Might be scope for a "group discount" IF we go again??? LOL :duffer: :duffer:

 

:D :D :D

 

Might be scope for a "group discont" IF we go again??? LOL :duffer: :duffer:

 

:D :D :D

or spit in the grub :tongue:

so far so good.

Blimey!-that was quick!!

Nice to see some customer service for a change ;)

Good on yer' Allan!

well part result. So we might be goning back there afterall.

nice one Allan

have i missed something??? im guessing this was a meet up that went a bit pete tong?

A good response imo, be interesting to hear what the manager has to say.

 

Fair play to ya Gruntpa64 :bow:

have i missed something??? im guessing this was a meet up that went a bit pete tong?

didnt go Pete Tong, just 25ish people who met up and acted respectfully and behaved themselves, and then spent hundreds of pounds on food and drink were treated like barry boys. view the thread here:

http://www.300zx.co.uk/forums/showthread.php?t=88853

Well done Alan, I know how upset you were and this response should make you feel vindicated.

 

I would like to thank you for going to the trouble of raising the issue personaly, so thanks mate.

 

But on a nicer note, the Supra club that was there has got themselves a venue in Meridan that they are going to use on a regular basis, its a social club that will put a buffet on if they are asked, and we as a club have been invited.

Excellent work there matey :D I'm awaiting the outcome of this one but sounds like we won! :hyper: :dance: