I took my car to Zedworld in Tamworth to have a 60k service. I collected the car after having to walk around Tamworth all day in the cold, only to find that when I started her the next day, the new auxiliary belts were slipping. I have now got to travel all the way back to Tamworth just to have them tightened up, costing me another £50 in petrol and other expenses on top (drink etc)! I am NOT happy at all, this really shouldn't happen. I spoke to a guy there, and he spoke to jeff, who first said that he wouldn't re-imburse my expenses, then when I said I wasn't happy with that, came on the phone and said they MIGHT consider it IF it was there fault!! How can replacement belts slipping STRAIGHT AWAY not be their fault!?! Also, I have found that I have needed to top up my coolant every day a little since the service, where as I NEVER had to before it went in there. I am still monitoring the coolant situation, I bled the system myself, and not sure if it is still doing it or not yet. The next couple of days will tell. They also replaced my air con pod with a S/H one, because of the usual screw shaft problem (hanging offat top/hazard lights not staying on etc), and the thing is still quite loose and looks as if it may be on the way out again (although the hazards are working at the mo).
I'm really not being funny, but that is NOT what I expect from a highly regarded independant specialist. I will see what happens when I eventually get back up there, they said they couldn't look at it for a couple of weeks!!! And now I can't afford to go back up there at the moment anyway, cos we have just had a lot to spend out on various things. :mac1:
I took my car to Zedworld in Tamworth to have a 60k service. I collected the car after having to walk around Tamworth all day in the cold, only to find that when I started her the next day, the new auxiliary belts were slipping. I have now got to travel all the way back to Tamworth just to have them tightened up, costing me another £50 in petrol and other expenses on top (drink etc)! I am NOT happy at all, this really shouldn't happen. I spoke to a guy there, and he spoke to jeff, who first said that he wouldn't re-imburse my expenses, then when I said I wasn't happy with that, came on the phone and said they MIGHT consider it IF it was there fault!! How can replacement belts slipping STRAIGHT AWAY not be their fault!?! Also, I have found that I have needed to top up my coolant every day a little since the service, where as I NEVER had to before it went in there. I am still monitoring the coolant situation, I bled the system myself, and not sure if it is still doing it or not yet. The next couple of days will tell. They also replaced my air con pod with a S/H one, because of the usual screw shaft problem (hanging offat top/hazard lights not staying on etc), and the thing is still quite loose and looks as if it may be on the way out again (although the hazards are working at the mo).
I'm really not being funny, but that is NOT what I expect from a highly regarded independant specialist. I will see what happens when I eventually get back up there, they said they couldn't look at it for a couple of weeks!!! And now I can't afford to go back up there at the moment anyway, cos we have just had a lot to spend out on various things. :mac1: