Since my run in with Nissan over the weekend, it got me thinking as to whether along with my letter of complaint I should also note to them about our forum here.

 

First of all Administrators. If you feel that this is a bad idea, full stop, them please mail me or post.

 

Now I don't intend to go in all guns blazing, what I had in mind was a no nonsence, to the point and honest letter about what we are about, how many there are of us and if there was any way that they would be able to offer us preferential treatment.

 

Sounds like a tall order I know, but I'm sure that it would be in the interest of Nissan for them to know what our experiences have been with regard to their dealerships. Danny and his £80 radiator removal springs to mind.

 

Anyway, I'm not gonna harpe on much more as I am interested to know what you people think and could someone give me an accurate figure of uk forum memebers please?

 

Peace!

would be nice to have some1 who knows what they are doing from nissan on here, but then they would come along blazing about the Z logo thats lawfully theirs (i think), and while on their rant they might look into the board software too which from what ive heard is all legit

Fair comment Clarkey but what I was interested in concentrating on was the level of workmanship and honesty that is passed on to their clientelle.

 

Take me for example, they told me that the bores of the pistons and the pistons themselves had pitted and were beyond repair. Upon taking the wheel off, it was obvious that they had not even removed the pads so there was no way that they could know that the above was true.

 

I know that this the main dealers main objective is to hit the monthly financial targets and that they give their machanics rediculous schedules and targets to meet but in the end of the day the customer should be king and we are not treated so.

 

Maybe people don't complain enough or people have come to expect this level of service from garages. Is it right? Is this how things should really be? For many years I have loathed main dealers for there enthusiastic prices and there all too quick to replace instead of repair attitude.

I dont think they have much to go by on the logo thing. Dont forget we are Nissan drivers and they dont want to piss us off. Also the logo is not being used to any financial benifit so they have no hold.

I think that, you should tell Nissan about your findings.

Lucky I think I have a good Nissan near mine, when I phoned for servicing prices, the woman knew the car cos they have a few regulars.

I also think that it should be in Nissan interest to expose these things, to the head office. They might not know about what a few or how ever many, dont know what they are on about when it comes to Nissan most sucessful car.

It would be interesting to find out if the Skyline and maybe even the GTiR owners have the same attitude when it comes to having work done at Nissan.

 

Stuart

Hey Cos,

 

Not a bad idea mate. Having owned my Zed for nearly 8 months now, I have had numerous opportunities to experience first hand what can only be described as incompetence on my local(-ish) Nissan dealer. Yes, charging me a full 2 hours labour for removing my radiator when it was already two-thirds out is excessive by any stretch of the imagination. And that is only the tip of the iceberg. If you are serious about this letter then I'd be more than happy to contribute fact based experiences. Like you have said, I really don't think a rant-n-rave will get us anywhere. I've spoken to a Nissan executive in Japan not too long ago with regards to some extremely poor customer service and two weeks later a formal letter of apology was in my mailbox - not much consolation but still ... If we keep it clean and factual we may actually get somewhere. Good luck mate and let me know if you need any ammunition

 

Cheers,

 

Danny

Thanks Danny.

 

The more amunition the better.

Anyone having problems with Nissan,Then call Nissan Customer relations tel 01923 899334.

 

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Hi Guys,

 

I have recently spoken and emailed Nissan regarding there parts prices. I checked the differences between UK and Courtesy for the 60 000 miles kit plus OIL FILTER, FUEL FILTER, and PLUGS.

 

The price difference was £255 for Coutesy and £670 + VAT from UK dealer. I passed this on, and all I got back was we are looking into it.

 

I also forwarded the findings to DRIVEN as some media highlight on the over inflated prices needs more publicity.

 

Leigh