Hi guys, hope one of you can shed some light on a problem with my website, made a few changes and uploaded them 2 nights ago nothing out of the normal and the changes were ok and on the site as expected, however now the site is down and whatever I try its no go.

 

It displays the white screen which says "server not found"

 

I cannot access my mail either as I get "incoming mail server not found"

 

My fttp upload cannot contact the server either, in fact it will not do anything.

 

I have checked in my hosting management page and the links to the server help is not working ..coming up "server not found" !

 

I have been on the host companies main web site ( Velnet) and that looks ok, but they do not answer the contact phone number , e-mail has so far gone un-answered

 

I Know it prob looks obvious but is it likely the server is down/ off line ? been two days now? or have has my pc gone up the creak?

 

Any one know if Velnet has a problem?

 

Any help gratefully accepted

 

Jeff TT

The DNS records for your domain have been removed, you need to contact your host.

DNS records removed? is that something I may have done in error or is the server/ host mistake.

 

Jeff TT

Oh also the site came back on line briefly when I checked at 8:00am then was gone again.

 

Jeff TT

Jeff, its the server host at fault I would say

you cant ping http://www.zedworld.co.uk

as Mike says DNS puts the Name Zedworld to the IP number.

 

Cheers

Mike, just checked and it looks as though the domain is still registered to Jeff, so I would say their host server was down/off-line.

 

Jeff - its nothing youve done mate

just keep ringing them.

Cheers guys, have received a mail which would suggest it is the hosting company and to leave it 24 hours or so and will most likely be ok, if not to contact them again.

 

Thanks for the advise.

 

Jeff TT

This fault can be fixed in 30 seconds really, basically they have removed the records that point your site to the relevent IP address.

 

once they readd the DNS the sites will start to work correctly, if they are saying wait 24 hours for propergation then this is incorrect as propergation in this case will be instant.

 

Found NS record: ns0.as9105.coma.gtld-servers.net

Found NS record: ns0.tiscali.co.uk

 

These are the domain name servers that velnet are using, its very unprofessional for a company to not operate their own DNS servers.

 

 

The only problem is that you could contact nominet and have them switch the domain to a new host, but this will take 72 hours and then another 24 hours for that host to change the DNS servers, it will also cost you 15quid to do it.