I know they aren't a registered trader on here, and we all know they are a little on the pricey side but I was very impressed today by the personal customer service - had a chat with Luke last night as I was urgently requiring a couple of bits to get my car on the road - and one part woudn't be in for 3-4 weeks; so rather than hold the order up we agreed to cancel that part and I'd re-order it a later date.

 

Now this is where I was impressed, he made it clear that he would be going abroad today on his weeks hols and nothing could get done until the following Monday business-wise which I was cool with, everyone needs a break! I explained I could really do with getting my car back on the road, but it was no worries to wait a week. Then I get an email today saying that he'd driven to the post office (rather than use his door-stop courier) and sent the items special delivery so they would get with me this week.

 

How many companies are around these days that offer that kind of service, espeically for a customer with a relatively small order?

 

Big props :)

Nice to hear about good customer services.

Ah the good old Luke charm eh, he is good at it ! :shifty:

 

 

Jeff

Always found luke very helpful, hes gone above and beyond to help me a few times, we need that in this community

Always found luke very helpful, hes gone above and beyond to help me a few times, we need that in this community

 

Agree Ian and I have bought from Luke in the past and he was great to buy of with quick delivery. Top class:thumbup1:

I used to buy loads off Luke in the early days too, right up until the day he had a massive rant at me for advertising body kits on my webpage, demanding to know where I was getting them from ?? he ranted on at length about us been trading partners and how dare I sell the same product as him, he further went on to demand I stop selling the body kits and how would I like it if he started doing mechanical work on zeds ??

 

I paused and said I buy the kits of you Luke...? he was silent.

 

I later heard from a body kit manufacturer in Birmingham that Luke had been using him to make copies of other peoples kits but changing say one part to make it unique to his range... mark of the man guys, he later started advertising he undertook mechanical work...... :lol: did I ring him and have a rant...NO ! confident that my business would be able to survive this :wacko:I just stopped dealing with him and never have since.

 

Jeff

I used to buy loads off Luke in the early days too, right up until the day he had a massive rant at me for advertising body kits on my webpage, demanding to know where I was getting them from ?? he ranted on at length about us been trading partners and how dare I sell the same product as him, he further went on to demand I stop selling the body kits and how would I like it if he started doing mechanical work on zeds ??

 

I paused and said I buy the kits of you Luke...? he was silent.

 

I later heard from a body kit manufacturer in Birmingham that Luke had been using him to make copies of other peoples kits but changing say one part to make it unique to his range... mark of the man guys, he later started advertising he undertook mechanical work...... :lol: did I ring him and have a rant...NO ! confident that my business would be able to survive this :wacko:I just stopped dealing with him and never have since.

 

Jeff

 

He through his toys out over that Jeff but a long time ago now. I have found out in life people change as they get older. They start to mellow and have more respect for people so lets see the good side and let the past be a memory of a different time.

He through his toys out over that Jeff but a long time ago now. I have found out in life people change as they get older. They start to mellow and have more respect for people so lets see the good side and let the past be a memory of a different time.

 

Yeh your correct Gaz, holding on to grudges is pointless and I have no beef with the guy now, in fact why would I ? and not taking away the fatc he is a survivor, having made it through the highs and lows in business, the crash and recession of 2008 and on to today in what is undoubtedly a shrinking market to boot !! but I saw a very different side to his character, more than most of his customers did / do ... just saying.

 

Jeff

Yeh your correct Gaz, holding on to grudges is pointless and I have no beef with the guy now, in fact why would I ? and not taking away the fatc he is a survivor, having made it through the highs and lows in business, the crash and recession of 2008 and on to today in what is undoubtedly a shrinking market to boot !! but I saw a very different side to his character, more than most of his customers did / do ... just saying.

 

Jeff

 

Its not easy changing your views on people that have fallen out with you Jeff. I will admit that there are a few people I will never forgive or forget what they did as I know they will never change but they are a very distant memory now.