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I ordered a rucksack for the wife a while back from the US as no longer available here and have had UPS claim they tried to deliver twice...... No card through door and we were in all day....

I contacted UPS to arrange delivery to my work and was told that I owed them £22.79 import duty on a bag costing $61.90 including postage..... £43.90

That's 52% of the cost of the item in Duty......

Anyone know why it is so damn high????

 

I am now stuck with No chance of refund and I can't have the item unless I pay the extortionate duty......

 

HELP......

Watching my Z disintegrate on my driveway!!!

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Just ask them to email you a copy of their invoice.

Then you can see what is being charged.

No point in speculating "why" untill you see the paperwork.

They will have charged a "handling/processing" fee.

All the shippers do.

  • Author

Cheers Pete..... Calling them now....

Well ended up emailing them requesting a breakdown of the charges.

They said on the phone that it wasn't them, but HMRC said how much it was?

Will see what they and HMRC say next......

Edited by veilside01702

Watching my Z disintegrate on my driveway!!!

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