Hi, In November 2012 I purchased a Desk charger for a new mobile phone I got my then fiancee for christmas. This was purchased from the biggest online retailer named after a rain forest:whistling:

The item went faulty and I have contacted the website who now say that it was sold by someone else through them and they are not responsible in any way....

On 29th July a representative of the website agreed to email the supplier and would give me a refund for the product if the supplier didn't sort it out.....

Now the website claim they won't abide by the promise made to me the day before and NO refund will be considered...

I have quoted the sale of goods act 1982 and been told that they are not bound by UK law as they are not in the UK, even though they are a .co.uk company....?

The supplier claims to be in the UK, but replied to my emails at 4.34am???

 

I want to make everyone aware that not all .CO.UK companies are required to act under UK law and that certain Large Companies that you would think would protect their customers, don't actually do so....

I was shocked to read all the cop out small print and claims that ANY item purchased on this website has only 30 DAY'S to be returned or there is NO warranty.......

I thought UK had 12 months on electrical items?

I have tried 'be of satisfactory quality' and 'be fit for the purpose' and got nowhere.......

 

I am furious, frustrated and now determined to stop this happening to anyone else....

 

Sorry Rant over.......:rant:.......:lol:

Trading standards, Watchdog and your credit card company are the only options I can suggest. Total bullshit that they can do this, if you sell in the UK you should be subject to the same laws

Sorry to hear you've got problems, but they are registered in Ireland for the UK trading, which is why they don't pay UK tax!! however as part of the European union they are required to practice cross border trading standards, might want to try citizens advice for a quick pointer.

 

 

Company registration has nothing to do with internet trading addresses.

Edited July 30, 201312 yr by SteveE

I can't believe that anything bought through a trader other than the website company only gives you 14 days to report the item as faulty and 30 days to actually return the faulty item.....

I know I won't be ordering anything from them again after the email I got from their 'Executive Customer Relations' representative....

How many of us have ordered from this website under the misapprehension that our consumer rights were protected by the website, whoever the seller is through them...

I thought you paid them, so they are responsible for dealing with any problems with their traders.....

I was shocked at what I have been told, that a buyer has NO rights when buying from this site.....

 

I am going to trading standards and will also be sending them a subject access request under the data protection act for all copies of phone calls they have recorded without informing me they record ALL conversations.......

Grrrrrrrrrr...... sorry ranting again....

Need to calm down.....:tank:

Same company was featured on a tv programme the other week, rip off Britain ? Not too sure but anyway....... Woman bought blade less fan off web site, she'd searched for a dyson one, she bought one that came up in search, it was faulty and had a European 2 pin plug, she complained

 

Wasn't dyson

Didn't work

Wrong plug

 

Large company said the same, sold on their website but not by them so ...... Tuff !!

You do need to be very careful (and Amazon aren't the only online shop that does this) and make sure you're buying from either the main site or a trader being hosted on that site. Your rights as a consumer come from the trader you actuallly bought from. If they're in EC, that doesn't let them off - you can get help here http://www.ukecc.net/

If you're one of those people who are concerned about the dominance of particular retailers or the amount of tax they don't pay, one piece of advice I heard and now follow is if the thing I want shows up on Amazon, I see if it's available froma trader, then find that traders's site and buy from them. They get their full margin instead of sharing it with Amazon (whose charges are enormous) plus they probably can't afford massive tax lawyers to get out of paying UK tax.

Well got this response from the website:-

 

Dear Mr *********,

 

Thank you for your e-mail.

 

I have reviewed the call which took place on Monday, 29 July 2013 at 21:35 (BST) and would like to clarify the situation. My colleague did advise if no reply was forthcoming from the seller, to re-contact us and an A-Z Guarantee Claim would be filed in order to obtain a full refund. Please accept my apologies for the misunderstanding however you are ineligible to file a claim for the reasons previously stated. The appropriate supervisory department has been made aware of your experience so we may administer additional training as needed.

 

We are aware of the European Directive 1999/44/EC and the Sale of Goods Act and have no intention of contracting out of any mandatory laws.

 

I've forwarded your message to our team who review Seller activities as part of any investigation in possible violations of our policies.

 

Although for account privacy reasons, we can't disclose the outcome of any investigation, I'd like to take this opportunity to thank you for your vigilance and for highlighting this. Information received from our customers performs a vital role in maintaining the integrity and security of our Marketplace platform.

 

We also appreciate your feedback concerning our marketplace policies and we have forwarded this to the appropriate departments for consideration. As mentioned, buyers that experience a defect with an item outside of our A-Z Guarantee time frame are encouraged to contact the manufacturer or seller directly for resolution.

 

Once our Legal Department receives notification of the issue from Trading Standards, they will respond to them directly.

 

Thank you for your attention to this e-mail.

 

Regards,

 

Esther Reynolds

Executive Customer Relations

 

So they admit telling me they would refund me, but are not going honour that promise as they gave me wrong information?

How can a company offer a refund, then change their mind, surely if you agree to a resolution then that is what you stick to?

Blood boiling again.... Breathe........need to pop out for some fresh air.....

How can they say they're not in ENGLAND when they've got an effing great big warehouse at the side of the M1 in Leicestershire ?

 

Surely they are just like any other retailer that sells other peoples products ? That are liable if you paid them !

How can they say they're not in ENGLAND when they've got an effing great big warehouse at the side of the M1 in Leicestershire ?

 

Surely they are just like any other retailer that sells other peoples products ? That are liable if you paid them !

 

Warehousing/distribution etc can be in any part of the world, it is the location of the registered offices of the company that accounts for it's taxation base and therfore offical trading address.

Now I am mad..... the cheeky buggers just sent me this email......

 

Greetings from Amazon.co.uk!

 

As part of our ongoing effort to spread the word about the benefits of being an Amazon customer, we are looking for customers to participate in an in-person discussion, where we ask for your perceptions of Amazon products and services.

We'd like to invite you to participate in an upcoming discussion taking place in London mid-August. This discussion will be taped and may be included in upcoming marketing efforts for Amazon. If you would like to participate please fill out our brief questionnaire by clicking on the link below to begin. We will contact you in the next two weeks if you qualify to participate in this project.

The survey is active for a limited time only, so please respond as soon as possible.

This survey is hosted by an external company (Qualtrics), so the link below does not lead to our website. Your responses will be subject to Amazon's Privacy Notice. If you have any concerns about the authenticity of this email or to find out more about Amazon's survey program, please visit the Amazon Customer Service help page.

In order to take the survey, please click here:

https://survey.qualtrics.com/SE?Q_DL=6Yby0w4pbPTP0P3_a4TJJETpdn9NRqd_MLRP_235xcXWanu2LAod

*Please note Amazon.co.uk employees and their family members are not eligible to participate.

Thank you for your interest. We look forward to hearing from you!

Sincerely,

The Amazon Marketing Team

 

My reply was short and to the point :- Dear Esther Reynolds, Are you taking the micky sending me this email today?

Is it me or are they trying to wind me up or are they just that thick?