got to say i defo will not be renewing my contract with orange. im currently waiting on a refund of £300.42 which they over charged me on my bills. as my bills are paid by direct debit id never really checked them only when ending my last contract i found that instead of my contract being £15 a month they have been charging me £45. i have now been waiting on a refund for 4 months getting passed from department to department. they aparently have attempted to refund it on 7 occasions now the department that process the refund also do not have a telephone they only comunicate via email. to say i am getting fed up of them is and understatement when i asked to speak to someone higher they said there was no one so i asked if that meant he was running orange that day he said yes he was.
got to say i defo will not be renewing my contract with orange. im currently waiting on a refund of £300.42 which they over charged me on my bills. as my bills are paid by direct debit id never really checked them only when ending my last contract i found that instead of my contract being £15 a month they have been charging me £45. i have now been waiting on a refund for 4 months getting passed from department to department. they aparently have attempted to refund it on 7 occasions now the department that process the refund also do not have a telephone they only comunicate via email. to say i am getting fed up of them is and understatement when i asked to speak to someone higher they said there was no one so i asked if that meant he was running orange that day he said yes he was.
anyone else had problems with them?