Over the last couple of months i have had an ordeal trying to buy parts from a member on here. As i am currently away when i am told that parts have been sent and i check home to find nothing has arrived it worries me. This is a combination of bad salesmanship, bad communication via PM and just bad manners. It all started out on the 20th March and the chronological list of events is below as i feel it should serve as a heads up to others to be aware even long standing members can be poor at selling parts.

 

20th March parts listed and i snap up on the parts the same day pending pics and confirmation of which rear traction arms they are (I would not buy without pics as i like to see what i am getting) As these parts are suspension and engine they will take time to get off which i am happy to wait.

 

23rd March i confirm that i am waiting on pics before i will commit.

 

24th March pics listed of 50% of the parts will still wait on the others

 

Around 21st April pics finally arrive of everything and i confirm that i will have them. At this point i am away in Afghan so i say that when i can get onto a computer that doesnt block internet banking i will make the transfer. Seller is happy with this.

 

8th June £180 paid via bank transfer and address setails sent.

 

21 June £120 paid for another part that i will pick up in November due to size. Again paid by bank transfer being very trusting to someone ive never met.

 

5th July i receive this: Hi Mate Sorry they havent I had completely forgotten as its all round my mums ready sorry fella will get it boxed tonight and courier booked.

Ill pm you the tracking mumber tomoz mate.

 

Great i think parts will be delivered in a couple of days then.

 

After no parts and no communication i check back 2 weeks later (19th July) as i am away working saying where is my parts i want them within the week or i will be seeking other ways to settle this and this is the reply

 

Sorry Marty

 

I have been away for the last week with work and only had limited chance to get on the forum, The parts are all boxed up at my mums and i will be booking a courier asap. as for waiting I dont take threats well and you might like to remember how long you kept me waiting also!

 

parts will be shipped ASAP and please arrange collection of your Boot lid asap also if thats the tune you wish to take.

 

please confirm the delivery address so i know its still the same

 

 

Due to the fact that i was told they would be booked the next day on 5th July with nothing arriving and that i did not receive any PM to say they had not been booked pissed me off. I ask for a full refund on eveything as this has gone on far too long.

 

Seller logs in twice after i have sent this PM and replies on 20th July

 

Hi Marty

 

Haven't checked my pms since Thursday as I've been at a conference in London, I arranged the collection via parcels2go the same day, the box have already been collected? If you want to reject the parcel when it arrives I'll happily refund minus the delivery fee.

 

Let me know what you would like to do, I am sorry about my pm though it was a little harsh as I got my back up. I try to work with and keep good relations with everyone on the forum and I do take responsibility for the shoddy comms.

 

This i am not happy with as postage is apparently £20 and the last PM i got was trying to confirm my address so i get told they have been sent anyway. I have told him that address now has tenants in as per a few weeks ago and that the parcel would be rejected by them anyway. At this point i believe because i asked for a refund the parcel was swiftly sent the next day although having been unable to check PMs is able to book on Parcel2go.

 

I end up saying that i am not going to pay the postage and want a full refund as i had said and as you were confirming my address so how did you just send it all of a sudden. I send my bank details to end this ordeal as it has gone on far too long.

 

21st i receive

 

The parts were sent to

 

M Ellis

********

******

******

****

 

which was the instruction on your original PM, as for just sending them, i decided to just send to what you sent me as i was pissed of with the tone of the last PM, Also you will now want to accept the delivery as im withdrawing my offer to fully refund all parts! if you want to be shitty then fine ive been polite and appologetic for the delay. I will now be issuing a refund on wednesday for the bootlid.

 

feel free to take it to the mods, i have a good history on here and all the mods have my contact number if they wish to chat some of them still owe me money as im that nice i let them have parts without paying up front to help them fix there cars.

 

frankly I do not see the problem, if you are away its not like you will be fitting the parts straight away is it.

 

 

The fact that i am away in Afghan is of no concern to him and i just like to keep track of things that i buy have arrived. Just seems to be a kick in the teeth to me when i have had better communication from out here than someone in the western world.

 

 

No names have been mentioned in this therefore i do not see that it should be deleted. If the mods do have a problem then PM me and i can alter it but i feel the rest of the forum should know some of the things that go on with poor sellers. This issue is now with the committee to rectify.

I can never understand once people have money, why they don't want to get the stuff sent at the earliest oppertunity and get the transaction over and done with. If there's a delay, send a polite message keeping the buyer update and every one is happy.

 

When ever I've sold something, once I have the money, the way I look at it is I no longer own the item so why do I want it sitting around my house ;)

 

Really wish this ends well..................

I can never understand once people have money, why they don't want to get the stuff sent at the earliest oppertunity and get the transaction over and done with. If there's a delay, send a polite message keeping the buyer update and every one is happy.

 

When ever I've sold something, once I have the money, the way I look at it is I no longer own the item so why do I want it sitting around my house ;)

 

Really wish this ends well..................

 

Second this. I sell about 50 items a month on ebay and most are quite big so have to use parcels2go which isn't the easist way of doing things but I cant be arsed with making up excuses etc I'd rather just get the items gone and out of my hair.

Sound`s like a similar problem a few more of us have had!!! not good at all, I`m sure the club will stand in when and if needed to ;)

 

hope you get it sorted buddy

Very sorry to here this Marty and will forward this to the TLO. Expect a pm from Groover for all your details and we will see what can be done.

If the member who Marty is complainig about see's this can they also get in touch with Groover so this can be sorted out quickly without any more bad feeling's to a deal which has gone wrong.

Marty, is there no way for an amicable resolution now you have the parts? I understand your frustrated but now you have them isn't it worth just putting down to a bad experience?

 

I'm just trying to keep the piece here really. I understand you're frustrated, just think it's now over with

 

Indont appreciate you and others letting us know about poor service though. Like I said mate, just hoping for a peaceful resolution for you both

I see where you are coming from however i must have worded it wrong because i still do not have the parts and they have been sent to an address that was provided over a month ago which now is not somewhere i can collect mail from.

 

I was hoping by putting down the facts here that a result could be reached alot quicker as i am away so i dont want this dragging on anymore. Having lost total confidence in the seller i would not be able to even check the parts as im not home which is now something that i would certainly want to do now.

 

That is part of the reason a refund was requested before the parts were sent.

Edited July 22, 201213 yr by Gonzo12c

If the goods were delivered as a signed for delivery. Contact the courier. They were to be delivered to you, and you never took delivery.

Ah sorry mate. I probably just read it wrong then... Y'all know I'm stupid like that lol,

 

I really hope you can get it sorted quickly mate. Might be cheaky but if it's been undelivered and a card through the door, could you ask for it to be sent to a new address? I get that you wouldn't be able to check the parts though.

 

I'm guessing you can't do anything with your bank here with you not paying by credit card and things? Might be worth checking.

 

I'm keeping my fingers crossed for you

Poor show! If somebody sends you money, you send them parts! Simple as that.

 

A delay can always happen, but months???

 

A full refund should be given in my eyes.

Poor show! If somebody sends you money, you send them parts! Simple as that.

 

A delay can always happen, but months???

 

A full refund should be given in my eyes.

 

 

+1 ^^^^^

from what i can see, the seller has still communicated with you, even if its a bit late, he was trying to confirm the address, you asked for a refund, he had sent the parts to the original address supplied, you cant get the parts from the original address, but you failed to confirm the address when he asked, you could of supplied a more suitable address for the parts to be sent too, when he asked for you to confirm the address?

 

It looks like its half a dozen of one, half a dozen of the other, mixed in with communication issues because the seller was busy and you were out the country.

 

Its OK blaming a seller but a buyer can also be at fault to contribute to the issues. lack of confirmation on a delivery address for one. Im just saying it how i see it from what you originally put.

 

You both have made mistakes in this situation that have made things escalate into the current situation.

 

He has sent the parts out to the address you first specified, if that is not suitable, then you should of made him aware of it when he was trying to confirm the address.

He could of got the parts out when he said, but for unknown reasons didn't. could be genuine reasons.

He offered a refund of the parts - delivery, which is actually amicable so he did try to resolve the issue with you, and he even accepted responsibility for lack of communication.

from what i can see, the seller has still communicated with you, even if its a bit late, he was trying to confirm the address, you asked for a refund, he had sent the parts to the original address supplied, you cant get the parts from the original address, but you failed to confirm the address when he asked, you could of supplied a more suitable address for the parts to be sent too, when he asked for you to confirm the address?

 

It looks like its half a dozen of one, half a dozen of the other, mixed in with communication issues because the seller was busy and you were out the country.

 

Its OK blaming a seller but a buyer can also be at fault to contribute to the issues. lack of confirmation on a delivery address for one. Im just saying it how i see it from what you originally put.

 

You both have made mistakes in this situation that have made things escalate into the current situation.

 

He has sent the parts out to the address you first specified, if that is not suitable, then you should of made him aware of it when he was trying to confirm the address.

He could of got the parts out when he said, but for unknown reasons didn't. could be genuine reasons.

He offered a refund of the parts - delivery, which is actually amicable so he did try to resolve the issue with you, and he even accepted responsibility for lack of communication.

 

Firstly i never said that my communication has been bad and it hasnt been with my replying within 24 hours of any message even with me being away in a place with far less technology.

 

Second even if i did confirm the address it would not have been read as the parts were sent on the address that had been supplied nearly 2 months ago and this shows as the message saying just refund me was not read so he did not even wait for me to confirm address.

 

I hope these 2 points clear up the points that you have raised.

Firstly i never said that my communication has been bad and it hasnt been with my replying within 24 hours of any message even with me being away in a place with far less technology.

 

Second even if i did confirm the address it would not have been read as the parts were sent on the address that had been supplied nearly 2 months ago and this shows as the message saying just refund me was not read so he did not even wait for me to confirm address.

 

I hope these 2 points clear up the points that you have raised.

 

First i never said your communication was bad, i said the seller admitted that HIS communication was bad.

 

He still sent the parts out, even after all that has gone on, so he has in effect kept to his end of the deal, he sent the parts to the address supplied.

 

I'm sure if i supplied a address, then realised that it was wrong, i would be very quick to notify the seller that the address has indeed changed, as it can cause all mannor of problems.

sorry just the way that you worded it suggested that due to me being out of the country my communication was bad `It looks like its half a dozen of one, half a dozen of the other, mixed in with communication issues because the seller was busy and you were out the country.`

 

The parts have still not arrived though and i have not been sent any tracking number to suggest they have been sent. After this long i doubt they have still. The address i supplied at the time would have been fine as that was 2 months ago but yes as you say i am away so i do not collect my mail and was only when i checked and found that that nothing had arrived did i chase it up and then ask for a refund which brings me onto this week. Frankly i thought the parts would had arrived before when i was told they were sent so had no need to alter my delivery address due to this.

 

However once i found that they still had not been sent, asked to confirm address and then asked for a refund yes the address needed to be amended as it was 2 months too late and i didnt expect them to be sent when he was asking me to confim me address so didnt see the issue.

 

 

However Ian how would you suggest i go about getting a refund as i clearly do not want to do business with this person anymore. If the answer is that the parts have been sent and thats that then i should be able to name the person as the deal would have been finished but a horrific tale in the process that shouldnt happen.

Edited July 22, 201213 yr by Gonzo12c

Taking into account all of the above, have the parts actually been sent, if so when were they sent and when will they be delivered?

 

A little cross referencing of times and dates should shine a bit of light on the situation surely, and if it's claimed on a particular date that 'the parts have been sent' when in actual fact it's proven that they have not/were not sent.....then simply put, the seller has been caught out telling a little white lie (or bullshitting, whichever term is most suitable)

 

I don't quite see it as six of one, half a dozen to the other because so far (as I read it anyway) the buyer has paid, the seller hadn't delivered the part when he said that he would...the buyer then realised whilst away that what he'd paid for still hadn't been delivered and subsequently (and quite justified) asked for a refund....the seller and buyer both feel hard done by, but as it stands only one person (the buyer) is out of pocket

 

from the information provided it seems very similar to a recent thread, though in all probability these are very different circumstances....now unless people know something that I don't, I can't see how the seller can be defended going by the information provided above??

 

Just how I see it that's all and of course we all hope that it can be sorted

Edited July 22, 201213 yr by jap.slapper

I would like to say im not looking to defend my position in this matter as i dont feel i have to and what is stated at the start is fact and however you wish to look at the facts is your decision. But as said above the only person that is out of pocket here is me and the seller can still sell the items to someone else as i have no doubt they would sell and actually that was stated in a recent PM that i would be refunded and the parts would be relisted the next day that being today.

 

It is interesting though that with a parcel2go ref numbber you can find out all the details of when it was booked, when it was collected and so on.

Throughout all this stems one thing that causes problems often seen in the selling section and in this particular case would have helped matters masively, bleedin pictures!!!!

 

Why oh why do some peeps expect others to purchase goods without seeing pictures of the actual item being posted at same time as the advert, yes we all know what an engine part or body part looks like, but it is for the sellers sake as much as it for the purchasers to see a picture of the actual item.

It is also evidence for both parties when the sale goes tits up!

 

It took this person 4 days to do pics of some parts and then another 4 weeks ffs of the rest of them, to me the writing was on the wall then, but just think if we had a set template that sellers MUST adhere too when selling ( like some forums do) and pics was part of it, the parts WOULD have been posted well BEFORE any issue over refunds and adddress details needing to be changed.

 

Sorry to see another post over issues with buying, really wish the powers that be to make life sweeter and further distance their involvement ( as they should) get a proper selling template set up for selling, anyone who advertises without keeping to it, has their thread deleted.

Geez guys it's not rocket science, you want the cash? then a wee bit of effort reaps BIG rewards, ask yer wife lol :-)

Smithy

Throughout all this stems one thing that causes problems often seen in the selling section and in this particular case would have helped matters masively, bleedin pictures!!!!

 

Why oh why do some peeps expect others to purchase goods without seeing pictures of the actual item being posted at same time as the advert, yes we all know what an engine part or body part looks like, but it is for the sellers sake as much as it for the purchasers to see a picture of the actual item.

It is also evidence for both parties when the sale goes tits up!

 

It took this person 4 days to do pics of some parts and then another 4 weeks ffs of the rest of them, to me the writing was on the wall then, but just think if we had a set template that sellers MUST adhere too when selling ( like some forums do) and pics was part of it, the parts WOULD have been posted well BEFORE any issue over refunds and adddress details needing to be changed.

 

Sorry to see another post over issues with buying, really wish the powers that be to make life sweeter and further distance their involvement ( as they should) get a proper selling template set up for selling, anyone who advertises without keeping to it, has their thread deleted.

Geez guys it's not rocket science, you want the cash? then a wee bit of effort reaps BIG rewards, ask yer wife lol :-)

Smithy

 

Are you saying that you get cash from your wife Smithy :laugh:

 

However a template with pics would make it far better. It was a suspension arm that i was waiting on pics for as i wanted tro check to see the make and that the bushes were in good condition as the price was around 75% of a new one so for that had to be in good shape to commit.

Are you saying that you get cash from your wife Smithy :laugh:

 

Lol i got shut of the both of them!

But anything in life reaps rewards for effort sooner or later, hopefully sellers will realise that too...

smithy

I'll type up a proper reply later but seeing as I can post something very quickly, these parts were still on a complete car being broken and as advised the suspension was the last thing being removed as to keep the car a rolling shell for being moved in and out of a garage hense pics taking a long time! This was clearly stated!!! And seeing as the parts you were waiting for we're suspension related, well you do the math!!!

 

As you can imagine breaking a car like mine create a great deal of interest and as also stated I only had weekends to work on the car and also take into account the amount of sodding rain we've have from march to July I'm sure as you can imagine it made breaking the car extremely difficult. Now had you resent pms not been so snotty I may have been able to help sort the situation and I did also apologise for the lateness in comms, having just been promoted to an out bound account manager position I find myself away most weeks!

 

I offered a refund minus delivery which I thought was fair, however you hae a reputation for causing trouble and making mountains out of molehills which is just the case in this situation!

 

As I said you wanted to get snotty so I withdrew my offer to refund, parts are yours and have been shipped and boot refund might I add I offered to hold for you until November will be refunded Wednesday.

 

I have spoken to mods today so no need to go creating another mountain.

...

Oh and another point if your coms are so good, why was I not contacted about the address change when you had moved as you knew parts had not been sent as yet???

 

Door swings both ways mate, as stated buyers create just as many problems as sellers

 

I also had added a complete set of spare hard pipe fixings foc, (not cheap to buy might I add)

 

I'll be glad when your parcel arrives and I don't have to deal with you after this. I've always gone the extra mile to help people on here!!

 

Guess you can't please everyone

Certain fact i have to continue to reiterate you asked me to confirm address, i asked for a refund, you then sent the parts to an address that you was unsure of.

 

Parts paid for 8th June and by this point were all off the car as pics had been taken and still as of today no parts received. That is 44 days of money being in your possesion along with the parts also. In many ways this is considered as theft. I think i have been more than lenient in this case.

 

What i consider to be the case is that as soon as i asked for a refund the parts were sent did it really need to come to that to get you to act. I can send parts quicker from Afghan than you can from the UK! You should not have to be chasing people up once payment has been made.

 

I feel like i am stating facts that i have already stated. If the parcel has been sent then what is the tracking details and is it insured as i would hate for it to go missing and create another ordeal.

Seller, mods and the commitee. The only resoloution i want from this is a full refund after finding out further lies that have been made. I understand the some of the commitee are friends with this person however the only losing person at current is me who is out of pocket by £310. Due to these lies i do not see why i should have to pay for any sort of postage. Please see below and take action as im sure everyone can agree this has gone on too long.

 

When i asked for a refund on the 20th July this was the reply i got also on the 20th July.

 

Hi Marty

 

Haven't checked my pms since Thursday (19th July) as I've been at a conference in London, I arranged the collection via parcels2go the same day, the box have already been collected? If you want to reject the parcel when it arrives I'll happily refund minus the delivery fee

 

Through open source information this is what i found reference the booking for delivery on this parcel.

 

city link details

 

23/07/12 12:17 These goods have been successfully collected and are on route to the collection Depot.

22/07/12 17:34 The collection Depot has received your instructions and a driver has been scheduled to make the collection.

 

details from Parcel2go who i spoke to today

 

Catherine: I can confirm that this order was arranged and processed on the 22/07/12.

 

To be told that the parcel had been booked on the night of the 19th when this clearly shows further annoys me as im sure you can understand. I have been continuously lied to and all i want now is a refund as i do not want anything more to do with this seller. I am still out of pocket £310 please could this be worked out as members of the committee have his phone number.

 

Thank you

Seller, mods and the commitee. The only resoloution i want from this is a full refund after finding out further lies that have been made. I understand the some of the commitee are friends with this person however the only losing person at current is me who is out of pocket by £310. Due to these lies i do not see why i should have to pay for any sort of postage. Please see below and take action as im sure everyone can agree this has gone on too long.

 

When i asked for a refund on the 20th July this was the reply i got also on the 20th July.

 

Hi Marty

 

Haven't checked my pms since Thursday (19th July) as I've been at a conference in London, I arranged the collection via parcels2go the same day, the box have already been collected? If you want to reject the parcel when it arrives I'll happily refund minus the delivery fee

 

Through open source information this is what i found reference the booking for delivery on this parcel.

 

city link details

 

23/07/12 12:17 These goods have been successfully collected and are on route to the collection Depot.

22/07/12 17:34 The collection Depot has received your instructions and a driver has been scheduled to make the collection.

 

details from Parcel2go who i spoke to today

 

Catherine: I can confirm that this order was arranged and processed on the 22/07/12.

 

To be told that the parcel had been booked on the night of the 19th when this clearly shows further annoys me as im sure you can understand. I have been continuously lied to and all i want now is a refund as i do not want anything more to do with this seller. I am still out of pocket £310 please could this be worked out as members of the committee have his phone number.

 

Thank you

 

to be honest, considering this isnt about someone selling goods and doing a runner, this is something you need to sort out with the seller, the club gets involved when people disappear with large sums of cash and no parts have changed hands and even then we have limited powers of what we can actually do. we can not force someone to give a refund regardless if we know them or not. that is solely down to the seller.

 

From your post it clearly shows that the parts are in transit on their way to you, so not really sure what you expect us to do, yes you no longer have the cash, i understand that, but he no longer has the parts either as they are on there way to you.