:gun_bandana:

i renewed my contract early this year, and got a nice shiny new motorola defy. the one advertised at the bullet and bomb proof water proof all singing all dancing smart phone. after two weeks its broke, the speaker shit the bed.

not impressive for something billed as indestructable. anyways i called vodafone explained how i wasnt impressed to be further unimpressed, by the response youve had the phone over 7 days and because of that you cannot change it, we can fix it via your insurance, which will cost you £20. and will take 5 to 7 working days. i wasnt very happy and expalined my frustration, i was then told to go into my local store who would simply swap it for a brand new one for me. i excepted this and went to town. i was then told they didnt do that had exactly the same conversation and after about an hour i ended up walking away with my phone being sent off for repair under manufactuers defect(its a known defect). two weeks later i got the phone back. no charges, thank god that was all sorted.

two weeks later i woke up my alarm clock haddnt gone off in the morning on my fully charged phone, fortunatly i wasnt late for work, the phone had decharged itself over night.

so i charged it up that morning, and guess what it was flat by midday, and the battery was so hot i could feel it through my black jeans in full sunlight, i popped the battery out and it was HOT! hot hot. this stoke me as bad. so back on the phone, really annoyed now, and really not wanting the phone anymore, simular conversation and the round the houses, i demanded to talk to a manager was on hold for about 20 minutes before i get one, who esentially tells me the same youve had the phone more than 7 days we cant exchange iot its policy. as you can imagine i told her what i thought of policy and wanted to know what she was going to do, she sent me a battery. its been ok since that.

anyways going through my acounts this morning and i find a phone bill for £160 :ohmy:

i call up, usual on hold for ages buisness. the guy i speak to explains my old numbers went cancelled properly and i would be charged for another month as it takes 30 days to cancel. (er no i will not) and that i had been charged for two months at once because of the new system i had bveen put onto. i let vented my anger at him, they have refunded the extra charge and cancelled the other contracts with immediate effect.

if it wasnt for me checking my bank account i wouldnt have noticed.

im glad that they have "sorted" it out now. but christ how many cock ups and how much bad customer service can you get from one company in three months. i wont be renewing with them in 18 months time!!!!!!! its the way they speak to you, as if they are the goverment and they wont budge on what is their policy. the service ive recieved in general has been shite! and they will be reciving a proper letter of complaint.

They are shit tbh! But better then orange!

ive been with them for years and theyve been brilliant, this year I ve had 3 FREE iphone 4 phones and a 32GB Ipad 2 for nothing, (on contact obviously) they cant help me enough, I guess it depends who you deal with but i wont be leaving Voda any time soon. I worked in the mobile industry for 15years and I can tell you Voda are the BEST of the bunch.

I own my own phone, not a smart phone but a w995 Ericsson, superb for me.

I just pay vodafone £10.00 a month for a freedom freebie pack and I get 100mins and 300 text and some web access time, I always have plenty left after the 30 days.

I can email from it if I so wish and browse the net.

My wife and daughter have iphones and pay around £40.00 monthly, that's some difference over the year :ohmy:

They're all as bad as each other IMO, none of them really care - if you've agreed a contract your bound by it (but I did think you had a 14 day cooling-off period , irrespective of whether you've used your phone or not?).

 

Even though I've been frustrated by Orange many times, their break-down replacement is spot on - 24hrs = new phone. But then they rape your wallet whenever you aren't looking. They're all bar-stewards really.