Wonder if you guys could help me, whilst the past decade + of business has been a constant learing and relearning of new ways to promote and keep the best service available I am always keen to hear others views.

 

Below is a series of pm`s from a customer who I concidered had received a good service with a fair price and tech help to boot.

 

Unfortuntately there has been a problem a few months later that to be fair has not been substantiated by ourselves but as usual we take things as we are told as there is no reason to think other wise and so offered tech support and advise and later a replacement part, to keep cost down for us we sent the part by Royal Mail not courier as we normally do, the part has not arrived and we unfortunately do not have any other parts the same at this time, we offer warranty on used parts of course but for how long....I do not know especially with fragile items such as injetcors.

 

Take a read and see what you think of the latest comments, I love this business and its my passion and my life ( literally ) am I wrong here have we let this guy down? I understand the frustration of zed owners of course I do I own one myself but sometimes the give and take of business some times seems unbalanced with us often giving a hell of a lot more...any way read and tell me your thoughts, no adgenda just real feed back would help

 

Regards all

 

Jeff TT

 

 

Posted by d???

Hi Jeff , its D??? from Grimsby, got a problem with one cylider not firing, have put new plugs in, changed coil packs around and still not firing on the cylinder nearest bulkhead drivers side. I can hear a click from the injector but maybe not as loud as the other 5, have got a spark on that plug. When I removed the plug from that cylinder to check I couldn't smell petrol on it , would all this point to a duff injector? would you recommend trying a second hand injector? if so do you have one in stock and how much please. Car is a 1990 non turbo.

Regards d???

 

Hi D???

Very possible you have a faulty injector, but to be sure you need to test the resistance of the injector a good reading is around 12 to 14 Ohms.

We do have them in stock £35+vat let me know how you get on.

 

Jeff

 

 

some time later

 

 

Hi Jeff, Have you got another injector? the one you sent a couple of months ago has failed. Should I be looking at anything else as to why or is it just one of those things? It replaced the original that failed on the same cylinder.

Regards D???.

Hi D???,

 

Yes we have more no worries, however as you suggest is practically unheard of for a second injector to fail on the same cylinder with out some other issue been the cause.

 

Maybe a problem with the ECU output voltage or duty placing the injector under excesive load on that cylinder, of course could be a complete coincidence but as its a pain for you to change it again I would be checking all the cables back to the ecu as well as the ecu output itself, also check the alternator voltage when running, have you had any issues with bulbs at all?

Remind me of your address.

Regards

 

Jeff

 

Jeff,

maybe a coincidence but the original injector failed about two and a half months after the ECU upgrade, and the one you sent has now also failed after about two and a half months. use of car is about the same this part of the year. Have you had any probs with ECU upgrades before? As I say it may just be a coincidence. Will try to check wiring and outputs as best as can.

Regards D???

 

Hi D???

 

No cannot say we have had any issue with ecu`s after chipping more than happy to send you another injector though so try that and if the problem returns let me know.

 

Jeff

 

Hi Jeff , have you sent out the replacement injector yet?

Regards D???

PS, its for a non turbo. Regards D???

 

 

Ok all good.

 

 

Jeff

 

Hi Jeff, can you confirm the replacement injector has been sent, as it is not here yet. Regards D???.

 

Hi D???

 

Can confirm the original one did get sent out and was by normal post not couriier as I thought, I have taken a look in our stores and unfortunately we do not have any more non turbo`s injectors at the moment, hopefully the replacement will turn up soon.

 

Cheers

 

Jeff

 

 

Jeff, the post has been today and still no sign of the replacement injector, if you havent sent one and don't intend to either at least be honest and say so. My car has been sat there for nearly 2 weeks now waiting for the injector. As I have said before I do suspect the chip fitted by you is a possible cause of the injector failing and I feel a bit let down with your attitude over this.

Regards D???

Edited July 24, 201114 yr by vodkashots

Thing is, without seeing it in the flesh, how do you know this guy isn`t just trying to slowly replace all his injectors at your exspense, playing on your good nature.

Your reputation for service and dedication to the job is what`s swung it for me to travel the 180 odd miles to get some work done when i could have travelled just 10 miles.

So i think you`ve done all you can.

telephone Leo...now why didnt i think of that mate.........course i phoned and phoned ..nice speaking to linda, and Jamie , but when i wanted to get hold of jeff the only way was with a pm or email ...busy bloke he is LOL

telephone Leo...now why didnt i think of that mate.........course i phoned and phoned ..nice speaking to linda, and Jamie , but when i wanted to get hold of jeff the only way was with a pm or email ...busy bloke he is LOL

 

What? You mean you haven't got the number for the 'Special Phone' in the workshop? The one that flashes red when an important call comes through?

 

Guess they don't give that number out to everyone, eh! :tt2:

ah ..bloody favouritism :) lol

 

i can imagine Jeff with a bat phone ......in a cheese dome......ace