Julia and I are off to Cornwall next Thursday - at least I thought we were.

 

When leaving the hotel last January, I booked a week in June and another 5 days from 30th December. I double checked next week's booking when paying my bill in June and all was well.

 

But tonight, I gave the hotel a call to see it we could arrive a day early as Julia is also off next week, only to find they have somehow lost my reservation:angry:

 

Apparently the hotel is now full as they "changed their computer system" recently and since my booking was not also supported by a written record it did not get carried over so they've booked my room to someone else. To say I'm extremely angry is an understatement; we've visited the same hotel twice a year for a number of years and spend thousands there each year. And as we're regulars we always booked on mutual trust - ie no deposit from me.

 

Plus I was suppposed to be getting a call back this evening - I called before 7 - yet still I have heard nothing. Poor customer service; especially considering the hotel changes hands early next year. I reckon the new owners would not be happy about losing a big spending regular customer:cursing:

 

Now I guess I have to trawl the internet tomorrow and look for a suitable alternative. At short notice. Over a peak holiday.

 

Richard:thumbdown:

Very bad customer service :thumbdown:and as you are regular customers the hotel should give you a free weekend in the penthouse suit at least, keep at them Rich.

Agreed mate thats not good customer service and if the changeover was done properly on there computers they should have lost nothing!!

 

hope you can get a result from them Rich or at least get something else sorted out so you dont miss out on the break!

 

Chris

Thanks for the support fellas - I'm going to call them again now to try and salvage something from it.....

 

what part of cornwall was it in mate?

 

LOL - if I said that I'd give the hotel's name away as it's the only real hotel there.......

 

......but it's Boscastle!!

 

Richard:whistling::death:

That's absolutely disgusting mate. Just got one thing to say though........VEGAS BABY :)

 

It'll be nice and hot there :)

you should come visit ludlow, i think we are full now though over new year

All sorted now. I managed to find another hotel for the main New Year period and then booked the last 3 nights in Boscastle as usual - with a nice discount.:sweatdrop:

 

you should come visit ludlow, i think we are full now though over new year

 

Hmmm, Ludlow?

 

It's been a long while since we were last there (stayed at The Feathers last time); so maybe for our March trip! Please can I have details of your hotel mate?

 

Cheers,

 

Richard:cool2:

Glad you got it sorted Rich enjoy your stay mate:)

here is our website mate

 

http://www.fishmorehall.co.uk/

 

let me know sometime and i will sort you out with a good deal

here is our website mate

 

http://www.fishmorehall.co.uk/

 

let me know sometime and i will sort you out with a good deal

 

Very nice mate - that looks just my kind of hotel!!

 

We will definitely be visiting you in 2011; whether it's March or late-November. Last time we visited Ludlow there was a mediaeval Christmas festival going on in the castle.

 

I've added your page to my favourites and I'll be in touch!

 

Thanks for the link,

 

Richard:cool3:

its been lovely down ere while the rest of the country freezes!:clap: just be mindfull the A30 into and out off the county has had problems and long delays and i hear there is anothewr cold spell on the way! enjoy your stay and if your around St. Ives give me a shout.

 

dan.:biggrin:

its been lovely down ere while the rest of the country freezes!:clap: just be mindfull the A30 into and out off the county has had problems and long delays and i hear there is anothewr cold spell on the way! enjoy your stay and if your around St. Ives give me a shout.

 

dan.:biggrin:

 

Will do dan - although the ZX is most likely staying at home this time!

 

Richard:cowboy:

Will do dan - although the ZX is most likely staying at home this time!

 

Richard:cowboy:

 

no worries most Z's down ere are put away for the winter.

 

dan.:biggrin:

no worries most Z's down ere are put away for the winter.

 

dan.:biggrin:

 

Everyone's except mine hey Dan! Your's and Johns in hibernation till summer!

Everyone's except mine hey Dan! Your's and Johns in hibernation till summer!

 

yeah but you do give her a rest now and then! :lol:

 

dan.:biggrin:

 

p.s.time to catch up soon.:duffer:

yeah but you do give her a rest now and then! :lol:

 

dan.:biggrin:

 

p.s.time to catch up soon.:duffer:

 

Yes mate! Will be in touch in the New Year when I finally get some days off!