My letter of complaint, total bunch of asswipes.

 

I cannot begin to put into words the absolute contempt I have for your customer service at this present time. Over the past 2 months I have experienced a level of incompetence that is astonishing. I can understand that things break and need fixing, but what I have had to endure is beyond belief. So this is a list of recent issues I have had to experience and all the while, phone, TV and internet have all had issues. Supplying me with a service, I think not,. I am self employed and when I don’t work there is no income, so when I stay at home for these issues to be fixed it’s not just booking a half day off work, it’s that plus no pay.

• An Engineer shows to change faulty box in bedroom, but leaves with it still faulty. 1st half day wasted

• An Engineer fails to show, 2nd ½ day wasted.

• A customer support agent being unhelpful and rude to my wife triggering my first contact with customer complaints because the engineer didn’t show. Contacted complaints and another engineer booked.

• An engineer shows, but only upgrading the TV box as he was not booked in to do so, “just here to upgrade the box mate, not my problem you need to ring customer care”. Leaving us with the same faults we have had for months. 3rd half day wasted, and still faults not rectified.

• Yet another engineer failing to attend. 4th half day wasted, and still no faults rectified.

• Ring up customer care and get transferred and cut off, ring up again and loose connection. Good grief, but lady has my mobile number and I book another engineer.

• Today I get an engineer, who couldn’t fix the problem, ok fair enough. He does however point out the cable modem I have had since the service was available with Blueyonder is not capable of 20MB. Imagine my shock, as I have been paying for a service I cannot actually get, and I have had other engineers to come and look at the speed issues in the past?

• So I figure, I have not got internet, but I do have email and news service, so I try and get a tech there to help or at least give me the number of complaints. All I get is prissy replies.

 

So I’ve lost 2 whole days worth of income because of no shows and incorrect bookings. Been paying for internet speed I can’t physically get, my wife insulted and I still have the bloody faults. No doubt this letter will be turned into a paper aeroplane for your amusement if recent events are anything to go by as I am beginning to believe your company is run by clowns. 15 years with Blueyonder and not a issue, Virgin take over, well in a word. shit.

excellent. but don't hold your breath!

Write a letter to Mr Branson and tell him how shit his company is lol

I hate virgin media with a vengance, they are shit and ive recently canceled all my services with them, i was with blueyonder for years before and like above no problems at all, i refuse to give them another penny of my hard earned cash id rather do without.........nuf said

I was just about to swap to Virgin Media.

 

I am at present using broadband on my BT line ISP is Tesco. Since Xmas I can only conect at ceretain times of day. I contacted Tesco who in turn contacted BT who have sent 2 engineers round . Apparently I live 4.5 miles from the exchange which is on the limit of BT's power. There is little chance of them improving things in the forseable future. Therefore I will always suffer as more people between me and the exchange connect. I receive about 1/2 meg. Both engineers and Tesco imtimate that Cable is the way to go.

 

Cable is already supplied to my house so I was going to go Virgin but I only ever hear complaints about their service. Are they that bad or is there another cable supplier?

Hi mate

 

What cable modem is it that you have? I can tell you for sure if its capable of 20mb speeds.

 

Also the speed issues you are having - You know Virgin introduced this thing called 'STM' Speed Traffic Management? Basically if you download 3000mb or upload 1200mb between 4pm - 9pm the speed of your 20mb line gets slashed to just 5mb for a period of 4hrs. So if you triggered STM at 8.45pm then you have a 5mb service until 12.45am!

 

It's blatantly obvious why they have done this - to get more people signed up on the network without having to upgrade it. Although they do say it is to stop power downloaders hogging the system from everyone else.

 

Funnily enough though the service I'm now getting has never ever been worse.

i would'nt touch virgin media with an enemys barge poll, BT all the way and i aint had any problems with them whatsoever

must disagree BT are a joke, their customer service people and billing service is as depicable as it gets!

cable modem is a surfboard sb3100, i know for a fact it cant do 20mb

 

a I download a lot of films during the day I wouldnt mind betting that ive hit the cap.

 

15 years of BY and excellent service throughout, VM take over and in 1 week we have issues.

ive just checked on the news server for virgin and it was removed because they feel shit is abusive.

 

funny there are about 20 other posts all on thir case with me.

 

one blokle got put through to the canteen where they all laughed.

yeah i had problems with these clowns from the start. payed for 20 MB service which kept D/C every 10 mins. pain in the backside when you play online games. anyway didnt want to go elsewhere as normal phone line can only handle under 1 meg due to location from box. after 37 phone calls and 3 engineers i got it going and its been constant ever since. last 5 months have been bliss.

yeah i had problems with these clowns from the start. payed for 20 MB service which kept D/C every 10 mins. pain in the backside when you play online games. anyway didnt want to go elsewhere as normal phone line can only handle under 1 meg due to location from box. after 37 phone calls and 3 engineers i got it going and its been constant ever since. last 5 months have been bliss.

 

 

i had 15 years of bliss with BY, but its when it goes tits up you find out how good the comapny is.

I am beginning to believe your company is run by clowns. 15 years with Blueyonder and not a issue, Virgin take over, well in a word. shit.

 

 

Don't hold back..tell us what you really think lol.

How can you have email but no internet?

I was just about to swap to Virgin Media.

 

I am at present using broadband on my BT line ISP is Tesco. Since Xmas I can only conect at ceretain times of day. I contacted Tesco who in turn contacted BT who have sent 2 engineers round . Apparently I live 4.5 miles from the exchange which is on the limit of BT's power. There is little chance of them improving things in the forseable future. Therefore I will always suffer as more people between me and the exchange connect. I receive about 1/2 meg. Both engineers and Tesco imtimate that Cable is the way to go.

 

Cable is already supplied to my house so I was going to go Virgin but I only ever hear complaints about their service. Are they that bad or is there another cable supplier?

 

 

I've been with NTL/Virgin for a while now and never had any complaints. I know alot of people on NTL with no problems what so ever. I've been with Tiscalli, Virgin, NTL, RedHotAnt, Freeserve, BT Internet and OneTel. They're all great when they're working but one thing I would say about NTL is the latency is always very low and I never experience the problems associated with ADSL clients located some distance from the exchange. If you're experiencing problems with ADSL I would definately give Virgins cable service a go.