I have to rant about their revised program.....

 

.....Now they apparently send you vouchers quarterly and you have to register by 10/7/07, sort a new password and select your preferred reward choice otherwise they automatically send Shell fuel vouchers.

 

I registered and obtained a password 4 days ago, but had to wait 48 hours to select my reward choice. I tried today (as the deadline is tomorrow) and guess what????

 

High volume of calls - I have to wait another 48 hours :nono:

 

Too fekking late for the deadline :confused:

 

I don't want their bloody fuel vouchers - no good to me as my company pays for all my fuel - I want Debenhams vouchers :cry:

 

Nothing is ever easy today is it

 

Rant over ;)

sorry.....

rant away, i always do, very loyal not even bothering to have sufficient staff to man their "loyalty scheme" calls!!

the price you pay for computer opperated systems and no one ever at teh end of the line.

 

on the other side of the coin. god bless computers and only having 5 phones per 2000 callers. income comes in, and no one can contact us to claim.