as some of you know a few weeks ago i pay for 8meg broadband as i upgraded nearly a month ago from 2meg. anyway since then my connection has droped to 606kbps-1.1meg i have phoned them loads of times, they talk some rubbish just to get rid of me, one person said do speed tests for 3days and then they can sort my problem out when i phoned back they didnt even want the results, the fooker just said that so he could fob me off. :rant: i have also made a complaint on the 8th and was told i would receive a response in 24 hours, i'm still waiting. when i upgraded a month ago they took my money for 8meg and i have never had 8 meg not even the 2 i did have. the thing is i have had lots of problems from day one of my broadband i was without the internet for over 2 weeks losing me £600 with loss of sales and me taking time off work waiting in for engineers who never turned up. what should i do :confused:

Sounds like you may need them to come and do a proper line test. Dunno how you make that happen though ...

if you have a bad line going to max ADSL can make it slower. You can claim the loss revenue off BT business BB.

I pay for 2MB and BT are upgrading free to 8MB to come in line with NTL etc...

if you have one of the bt voyager or speedtouch adsl modems then that could be your problem, if you try a network modem that may sort it out.

 

also your line may not take the 8mb data transmission bandwidth, and may need to be dropped back down, some lines connect to middle boxes/junctions before the exchanges and things go a bit tits up there

I'm on an Eclipse Business package, and it’s been 22 days since getting Max, and my service much worse than pre Max, a very common problem!

 

BT and the ISPs didn’t do enough testing before releasing this product

 

http://bbs.adslguide.org.uk

bt say i can get upto 6.5 meg on my line. i'm using a linksys gateway when i look in the settings it says my downstream is 8210kbps = 8 meg. as i said i was on 2meg before and always got 2meg sometimes over since my so called 8meg i cant its between 606-989 most times

I'm the same, less than 1Km cable distance from the exchange and BTs checker say 6.5 to 8M is possible. Many people have 8M working well and during busy times it’s only dropping to say 6M, so pretty impressive, but when it’s worse than you old 2M then its annoying. It’s not your kit, almost all ADSL modems and routers work with Max.

 

All you can do is keep hassling BT, apparently then fixed my problem last night, but it can take up to three days for their system to increase the speed

 

Max is a different way of providing an ADSL service, the pros are that you can get much higher speeds ie 8M, the cons are than you can get lower speeds, the jury is still out, but it might be that for small businesses who can't justify SDSL at £300+/month, then the standard 2M ADSL will be the best choice, but 8M sounds so tempting!

just phoned them for the 7th time and they have found a fault on the line, i dont know why the other 6 people couldn't see it so they are going to sort it out :rofl: