Does anyone know where I stand with an item that has been faulty, either not working, or working with a fault, or waiting for repair ever since I bought the unit?.

 

I bought a ProForm treadmill in Oct 2009, in the first year an engineer must of visited at least 5 times and the same fault was still present. Eventually the treadmill was replaced. I didnt use the treadmill as I lost motivation and interest. I started using the new machine and found it still to be suffering with the same problem.

 

The warranty now is out, although they have still replaced more parts in the past week. The treadmill still has the same fault.

 

I was told the sales of goods act, part of it is the item sold should be fit for purpose and I think it means something should last for an reasonable time.

 

I am going to speak with them again and tell them I am going to seek legal advice. Does anyone know where I stand with this?

 

Thanks

phone your local trading standers they should be able to help. i would think the good's would come under merchantable quality; act

What is the probkem your having? if it is acting odd rather than a particular problem try plugging it via a surge and power smoothing adapter such as the one below

 

 

There seems to be a particular issue with home treadmills and home electical supplies, can cause all sorts of issues where electonics and ac/dc motor speed controllers are used.

 

As far as warranty and sale of goods act as you have been having an on going problem that is still un-resolved despite repairs and replacement I would say you have a good case to be asking for a full refund.

 

Jeff TT

Thanks for the advice.

 

I think the fault lies with the model of treadmill Proform 3.8. You would start running, then sometimes within a few minutes the motor just stops, or the belt moves very slowly, as soon as you put pressure on, it stops. The fault was intermitent, but since the last visit, it wouldnt clear at all.

 

Its been the same fault on two machines, many motors, circuit boards, power supplies. Sometimes the parts that have been sent have been faulty. Also, the last time I spoke with the service centre, the guy kind of admitted there maybe an issue when I said I have found more people reporting the same fault on the internet. The last fix was to send a new more powerful motor and circuit board. The new motor was already siezed up, so had to wait for another to arrive. The guy also suggested once it was repaired, I should sell it on ebay, then call Icon fitness, tell them I am an existing customer and I would get a good discount on a Nordic Trak machine.

 

I have contacted them again and I managed to capture the fault on my camera. I will wait for their response. But apart from a full refund, or replacement with Nordic Trak machine, supposedly a better machine as I am fed up with waiting for parts and engineers.

 

Thanks again.

 

Barry

I was told the sales of goods act, part of it is the item sold should be fit for purpose and I think it means something should last for an reasonable time.

 

Thanks

 

That is how I remember it, although define reasonable time, a tv 3 years? So 2 years out of warranty I doubt it, but 15 months perhaps you have a chance.

 

***** RANT ALERT *****

 

Extendable warranties are a joke and a real con, often you shell out a third of what you paid in the first place and for something under law you already have :cursing:

 

When at the till answer, NO, NO THANK YOU, NO AND NO!!!