The other day i was picking a skip up from a customer and the arm of the skip lorry snagged a BT cable that was clipped to the side of the pole (no secondary protection) and pulled the cable out of the box at the top knocking four homes of the phone.

 

A week later, the customer contacts me and tells me BT have been out 3 times and made the fault worse by knocking 6 homes off

 

A BT engineer with "no boss" and "no office" as he "works from a van" contacted me and asked for my address as he would be billing me approx £1000 - £2000. Upon telling him I would contact BT, they have no recolection of a fault been reported, yet some attempt has been made.

 

Is someone trying to con me? Where do I stand legally? And, should a cable repair really cost between one and two thousand pound?

 

thanks guys, Dan

definatly no where near that cost......

 

as long as you did no damageto the cable it would be a case of reconnecting.. not a long job..

even to change the cable is not a long job but it should be logged with bt..

check with bt again if not question it all the way as it should be done under bt

A BT engineer with "no boss" and "no office" as he "works from a van" contacted me and asked for my address as he would be billing me approx £1000 - £2000. Upon telling him I would contact BT, they have no recolection of a fault been reported, yet some attempt has been made.

....

SCAM!!! Utter BULLSH*T!

All BT engineers work the same way, none of them work indepenently. If he rings you again, tell him to F Off

Depends on pricing structure but to get a job like that done, although not alot of work, at 3 call outs @ £500 a day thats £1500.

 

Now it looks like someone is trying to pull a fast one on you, basically the cable fault should have been called into BT and then it should be sorted out without any involvement of onsite engineers.

 

One thing to consider is that the guy fixing it may not be a BT employee, however that doesnt mean he doesnt have an office to answer to as if he is contracted out to BT then he will be answering to someone there.

 

In this case it looks like the guy calling you is bogus, possible a neighbour thinking he can get some cash out of you, when in reality its probably been fixed and BT are non the wiser of how it happened. (btw what phone did he call you on, if its a landline youve a very stupid person trying to pull a fast one...)