Day light robbery lol

Well thought id inquire about my projector with Optoma first to see if they could help, they quoted me £125 to sort out the projector plus with return shipping, so anyway with that in mind i thought i would try a different company, this is how the emails went lol

> -----Original Message-----

From: website [mailto:XXXXX@XXXXXXXX.co.uk]

Sent: 03 August 2011 16:48

To: XXXX

Subject: Quick Repair Quote Request

A Repair Quote Request below:

phone number: XXXXXXXXXXX

Company/Organisation: ,

Make: Optoma

email quote:

emailaddress: XXXXXXXXX

name: Ian

phone quote: y

Model: HD65

Problem: Color wheel has shattered, everything else works fine.

Reply

Subject: RE: Quick Repair Quote Request

Date: Wed, 3 Aug 2011 16:59:04 +0100

From: XXXX@XXXXXX.co.uk

To: XXXXXXX

Hi Ian,

Thanks for your enquiry. We will have to carry out an assessment firstly to see what is actually going on. The cost for this is £45 + VAT. We will also give it a full soak test for you to make sure there are no underlying problems for you.

Once this has been carried out I will inform you on what we found and quote you on any parts, if any, that need replacing. There will be no labour charge on top and so it is purely parts on top of the assessment fee. If it is the colour wheel, then this part can go from £250 + VAT.

You then decide if you would like to go ahead with the repair or not.

Would this be something that you are interested in?

Kind Regards,

XXXXXXXXXX

My Reply

From: XXXXXXXXXX

Sent: 03 August 2011 17:13

To: XXXX

Subject: RE: Quick Repair Quote Request

Hi XXXX,

There would be no need for your full assessment, i know full well what the issues are with the projector as i used to repair them my self but no longer trade under a repair technician, the color wheel has snapped inside the unit, i have had the unit apart to recover the fragments, so i can at least still use the projector in black and white, if i could just order the colour wheel id replace it my self, but as no where does this except Optoma's own repair centres yet they are reluctant to send out a part to anyone but a registered repair center, i have no choice but to send the unit off for repair.

How ever, im finding it hard to understand how you can quote £250 for a replacement colour wheel, when optoma them selves have quoted me £125 + VAT, with return shipping? i was actually trying to see if you would be cheaper, but considering your trying to charge me £45 from the out set for a service i do not require, im failing to see how this is even competitive.

Regards

Ian

Reply

HI Ian,

Thanks for your reply. Our process is that we always carry out an assessment and £45 + VAT is the standard rate. The price quoted Is a rough estimate that we get given from our suppliers.

Kind Regards,

XXXXXXXXX

My reply

From: XXXXXX

Sent: 03 August 2011 17:23

To: XXXXX

Subject: RE: Quick Repair Quote Request

Hi XXXXX,

Thank you for taking the time to reply, but id rather have a look else where if thats the case, i have no need to spend £45 on a service i do not require when i already know what the extent of the problem is, i think you can understand that being forced to pay for something i do not need, is a bit, well daylight robbery to be quite honest. shame really.

Regards

Ian

Blooming hell, i know they are most likely using that as an excuse to "up the repair costs" by find "other things wrong" with it.

But jesus, if you know what the problem is and that nothing else is wrong, why on earth are they still insisting to charge me for a service to tell me what i already know? :lol:

Yes you could argue the fact its to make sure thats all that is wrong with it, so when it does come back to me, if something else was to go wrong, i cant say they did it, but they could offer the same thing free of charge with the repair anyway, after all, they would have to test the unit ones its fixed.

I did when doing my computer repair business, id make the customer know exactly what was up with the PC, If the costumer was unaware of the problem, then advice them on the problem, they then had the choice to ignore it and carry on, or get it fixed. but at no stage did i charge for that.

I suppose good customer service is just too hard to come by nowwa days.